14 Jan 2016

How to diagnose speed issues

Slow download speedometer illustrationOne of the most common questions we get is “Why is my Internet so slow?”

While the answer may be as simple as the file size is too large to email, there may be other underlying issues. When your Internet speed or connection is slow, there are a number of small checks you can make before logging a fault with us. It is important to do these checks beforehand to ensure a technician is not called out needlessly.

These general troubleshooting checks can be done quickly to resolve immediate issues.

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