Ph: 1300 790 337
Frequently Asked Questions2021-12-07T15:13:53+11:00

Frequently Asked Questions

The answers to the most commonly asked questions about our services.

nbn™

Most of the copper network will be no longer be available sometime in the near future. This will make it compulsory for a Business to switch from the traditional copper network to nbn™. However, businesses that have VDSL available won’t be forced from ADSL to nbn™.

On the surface all providers use the same technology, however, an important point of difference is that providers such as Infinite Networks don’t over subscribe their service like the other major brands – so it is a logical conclusion that Infinite Networks’ service is usually faster. Another important consideration is the level of customer service and response times. We have heard countless stories from our customers (who have come from other providers) stating that the main reason they have switched to us is the slow response time to their problems. At Infinite Networks we guarantee responsive and local Australian support so you will never speak to an overseas call centre.

Around 18 months from the time that nbn™ is available at your address. The nbn™ Co will start a process known as the Copper Disconnections which if nothing occurs – the copper, line and Phone Number will no longer function.

In comparison to traditional ADSL, every aspect of the technology – nbn™ is better than ADSL. But the two main benefits to nbn™ are the speed and the stability. Even for the less favourable nbn™ “Fibre To The Node”, the speed and stability are greatly increased, and benefits are further increased if you a lucky enough to have “Fibre To The Curb” or “Premise”.

It future proofs your phone and internet connection by removing it from a 1970’s technology to a Fibre Network technology.

No, not in particular as both depends on criteria like how much data usage they would need. NBN™ comes in three different speeds (25/10, 50/20m 100/40) and usually a lower speed will be a cheaper plan.

For now, they shouldn’t be affected because we are able to utilise a service called “Voice Continuity” during the provisioning process which tells technicians to not use the Phone Line (PSTN) as a conduit for the install and keep the original telephone functional.

Yes, you can use the Address check on the nbn™ website: https://www.nbn™co.com.au/connect-home-or-business/check-your-address

Interested in super-fast Internet? View our nbn™ packages.

Infinite Networks - nbn™ connection FAQ
Infinite Networks - nbn™ connection FAQ

NBN Professional Installation

How long does it take to make changes at the datacentre?2022-07-14T11:24:35+10:00

Software changes can be done fairly quickly. Usually within 48 hours. Hardware changes can often take several weeks to organise. This is due to precautionary checks being done to insure the changes won’t affect other clients.

Can we get training on how to maintain our new hardware?2022-07-14T11:31:28+10:00

Training is possible with an hourly charge but not recommended. This will affect your SLAs and can cause security loopholes if upgrades are missed or done sporadically.

Can hardware installation instruction sheets be provided to on site staff to reduce down time2022-07-14T11:37:13+10:00

Yes we can provide installation factsheets free of charge to allow on site staff to handle installation of new hardware.

Does this include any necessary electrical work?2021-10-07T16:58:23+11:00

No if electrical work is require for an install it is expected that it will be organised, paid for and completed by the client before our technicians arrive to do modem installation.

Does my rental modem include professional installation?2021-10-07T16:58:41+11:00

Rental plans will normally include a one off fee at the start of the plan that covers modem configuration and installation.

Does this include a modem?2021-10-07T16:58:56+11:00

No the price of the modem should be listed as a separate item on your quote.

Interested in super-fast Internet? View our nbn™ packages.

Infinite Networks - nbn™ connection FAQ

Fax To Email

Infinite Networks - nbn™ connection FAQ
Infinite Networks - nbn™ connection FAQ

Website hosting

Web hosting or website hosting is providing a “space” for websites on the internet. As your host, we provide the physical space for your files and serve them to the internet. Your website files are hosted on one of our servers and when someone visits your websites they actually see the files that are stored on one of our servers.

We use either Apache or Nginx servers that are located in a secure Data Center located in either Canberra or Sydney. All physical infrastructure is behind an Enterprise Level Firewall and furthermore there are several more software firewalls further down the chain to protect the Server.

​All servers are monitoring proactively and backed up regularly.

Firewall protection for your specific website is not included in standard website hosting. You can add additional firewall protection by signing-up to our website maintenance service.

Unfortunately, yes. We do our best to monitor and protect all hosted websites as best we can. And we take regularly backups of all servers. You can add additional protection with our website maintenance service.

Interested in local website hosting? View our hosting packages.

Infinite Networks - web hosting FAQ

Get connected

Get connected

Enquire now

We are here to help your business thrive through technology.

If you want a quote, or if you have a question, you can send us a message below or call us on 1300 790 337 between 8:30am – 5:00pm AEST on weekdays.

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Why Infinite?

In 2003, we started something. And we’re not finished yet…

To this day, we remain 100% Australia-based. We understand that being local is important. Our team understands the local corporate environment and what it takes to help your business succeed.

In recent years, Infinite Networks has grown to be one of the most trusted Internet service providers in the Canberra region. We have helped some of Canberra’s best known companies to grow globally through our knowledge, experience and strategic capabilities.

Our ever-growing client list includes Aspen Medical, Viva Leisure, and Dixon Advisory.

Call Infinite Now
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