Frequently Asked Questions2021-12-07T15:13:53+11:00

Frequently Asked Questions

The answers to the most commonly asked questions about our services.


Most of the copper network will be no longer be available sometime in the near future. This will make it compulsory for a Business to switch from the traditional copper network to nbn™. However, businesses that have VDSL available won’t be forced from ADSL to nbn™.

On the surface all providers use the same technology, however, an important point of difference is that providers such as Infinite Networks don’t over subscribe their service like the other major brands – so it is a logical conclusion that Infinite Networks’ service is usually faster. Another important consideration is the level of customer service and response times. We have heard countless stories from our customers (who have come from other providers) stating that the main reason they have switched to us is the slow response time to their problems. At Infinite Networks we guarantee responsive and local Australian support so you will never speak to an overseas call centre.

Around 18 months from the time that nbn™ is available at your address. The nbn™ Co will start a process known as the Copper Disconnections which if nothing occurs – the copper, line and Phone Number will no longer function.

In comparison to traditional ADSL, every aspect of the technology – nbn™ is better than ADSL. But the two main benefits to nbn™ are the speed and the stability. Even for the less favourable nbn™ “Fibre To The Node”, the speed and stability are greatly increased, and benefits are further increased if you a lucky enough to have “Fibre To The Curb” or “Premise”.

It future proofs your phone and internet connection by removing it from a 1970’s technology to a Fibre Network technology.

No, not in particular as both depends on criteria like how much data usage they would need. NBN™ comes in three different speeds (25/10, 50/20m 100/40) and usually a lower speed will be a cheaper plan.

For now, they shouldn’t be affected because we are able to utilise a service called “Voice Continuity” during the provisioning process which tells technicians to not use the Phone Line (PSTN) as a conduit for the install and keep the original telephone functional.

Interested in super-fast Internet? View our nbn™ packages.

Infinite Networks - nbn™ connection FAQ
Infinite Networks - nbn™ connection FAQ

NBN Professional Installation

How long does it take to make changes at the datacentre?2021-11-30T09:34:50+11:00

Software changes can be done fairly quickly usually within 48 hours. Hardware changes usually take several weeks to organise due to checks to insure the changes won’t affect other clients.

Can we get training on how to maintain our new hardware?2021-11-30T09:34:01+11:00

Training is possible with an hourly charge but not recommended as it will affect your SLAs and can cause security loopholes if upgrades are handled poorly.

Can we get an instruction sheet for installation of new hardware to reduce.2021-11-30T09:33:17+11:00

Yes we can provide installation factsheets free of charge to allow local staff to handle installation of new hardware.

Does this include any necessary electrical work?2021-10-07T16:58:23+11:00

No if electrical work is require for an install it is expected that it will be organised, paid for and completed by the client before our technicians arrive to do modem installation.

Does my rental modem include professional installation?2021-10-07T16:58:41+11:00

Rental plans will normally include a one off fee at the start of the plan that covers modem configuration and installation.

Does this include a modem?2021-10-07T16:58:56+11:00

No the price of the modem should be listed as a separate item on your quote.

Interested in super-fast Internet? View our nbn™ packages.

Infinite Networks - nbn™ connection FAQ

Fax To Email

How many email addresses can receive my customer’s faxes?2021-09-02T20:32:19+10:00

It is only possible that one nominated email address can receive the initial inbound fax.

However, you can setup an email group that can be used as the nominated email address. This means you can then add or remove email address as needed and each email address in the group will receive a copy of the fax.

Alternatively, you could also setup a forwarded based on the inbound dedicated number.

How do i get an email address authorised to send faxes?2021-09-02T20:28:48+10:00

Infinite Networks will request a list of email addresses that you wish to authorise during your onboarding period. However, if later on, you wish to add an authorised email account then this can be requested from our friendly team by sending a support ticket to

Can anybody in my business send faxes via email? 2021-09-02T20:26:47+10:00

Special Email Addresses need to be authorised. This ensures that outgoing Faxes are authenticated and genuine so ensure that a strange can’t send a fax on your behalf. Once the email address has been authorised, then faxes can be sent through the fax gateway as an authenticated fax.

Do I get to choose my fax dedicated number?2021-09-02T20:24:30+10:00

It isn’t possible to chose your dedicated number but we can provide a dedicated number with your state prefix.

If you are located in Canberra then we can provide a 02 61## #### number.

Which number appears when my customers receive my fax?2021-09-02T20:21:31+10:00

The reply-to number for the fax will be the unique and dedicated number that Infinite Networks provides you.

What happens to my existing fax number?2021-09-02T20:18:43+10:00

Infinite Networks understands the importance of keeping your existing fax number available and functioning during the transition. You will need to contact your current carrier and request for a Call Diversion to a temporary number that Infinite Networks will provide you in person. Your customers will not see the difference as they will continue to fax your existing number.

Infinite Networks - nbn™ connection FAQ
Infinite Networks - nbn™ connection FAQ

Website hosting

Web hosting or website hosting is providing a “space” for websites on the internet. As your host, we provide the physical space for your files and serve them to the internet. Your website files are hosted on one of our servers and when someone visits your websites they actually see the files that are stored on one of our servers.

We use either Apache or Nginx servers that are located in a secure Data Center located in either Canberra or Sydney. All physical infrastructure is behind an Enterprise Level Firewall and furthermore there are several more software firewalls further down the chain to protect the Server.

​All servers are monitoring proactively and backed up regularly.

Firewall protection for your specific website is not included in standard website hosting. You can add additional firewall protection by signing-up to our website maintenance service.

Unfortunately, yes. We do our best to monitor and protect all hosted websites as best we can. And we take regularly backups of all servers. You can add additional protection with our website maintenance service.

Interested in local website hosting? View our hosting packages.

Infinite Networks - web hosting FAQ

Get connected

Get connected

Enquire now

We are here to help your business thrive through technology.

If you want a quote, or if you have a question, you can send us a message below or call us on 1300 790 337 between 8:30am – 5:00pm AEST on weekdays.

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