Frequently Asked Questions
The answers to the most commonly asked questions about our services.
NBN Professional Installation
Software changes can be done fairly quickly. Usually within 48 hours. Hardware changes can often take several weeks to organise. This is due to precautionary checks being done to insure the changes won’t affect other clients.
Training is possible with an hourly charge but not recommended. This will affect your SLAs and can cause security loopholes if upgrades are missed or done sporadically.
Yes we can provide installation factsheets free of charge to allow on site staff to handle installation of new hardware.
No if electrical work is require for an install it is expected that it will be organised, paid for and completed by the client before our technicians arrive to do modem installation.
Rental plans will normally include a one off fee at the start of the plan that covers modem configuration and installation.
No the price of the modem should be listed as a separate item on your quote.
Interested in super-fast Internet? View our nbn™ packages.

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