Generated by All in One SEO Pro v5.0.1.1, this is an llms-full.txt file, used by LLMs to index the site. # Infinite Networks We go beyond ## Posts ### [nbn Price Increases 2026](https://www.infinite.net.au/2026/06/25/nbn-price-increases-2026/) **Published:** June 25, 2026 **Author:** Anthony Bortolotto **Content:** A Transparent Look## July 1 nbn Price Changes and Your Infinite Service At Infinite, we’ve always believed that delivering the best experience on the internet starts with transparency. We want to keep you fully informed about upcoming changes to our pricing, driven by industry-wide adjustments, and what they mean for your household. From July 1, nbn Co is introducing new wholesale pricing structures that apply to all Internet Service Providers (ISPs) which is also known as a Retail Service Provider (RSP) across Australia. Because nbn Co controls the underlying infrastructure, their wholesale access fees form the baseline of what it costs every provider to connect your home. ## The Reason Behind the Changes ### The Government Mandate and nbn Co's Return on Investment To understand why these wholesale costs are increasing, it helps to look at how nbn Co operates. nbn Co was established as a Government Business Enterprise (GBE). Under the Australian Government’s formal Statement of Expectations, nbn Co is explicitly mandated to operate as a commercial business. This means nbn Co is required to generate sufficient revenue to not only fund ongoing network upgrades but also to repay its multi-billion-dollar government loans and deliver an appropriate return on investment to the Commonwealth (the taxpayer). To meet these mandated financial return targets and achieve commercial sustainability, nbn Co regularly adjusts its wholesale pricing upward. These baseline infrastructure costs are then passed on to all retail service providers. ### The Rising Cost of Keeping You Connected Over the past year, alongside these specific nbn wholesale increases, the broader costs of keeping a high-performance network running have also risen. Like many businesses, we are navigating the realities of inflation, rising power costs to keep our data centers operational, and the increased costs of the premium networking equipment required to keep your connection rock-solid. To continue providing the high-quality, locally supported service you expect from us without compromising on network performance, we are adjusting our plan pricing in line with these increased costs. ## What exactly is changing? We have worked hard to absorb as much of this as possible to minimise the impact on your monthly bill. Effective July 1, the following changes will apply to all new plans: - - **Most nbn plans:** Will see a modest increase of $4 to $5 per month. - **25Mbps plans:** Will increase by $10 per month. This specific tier has been heavily impacted by nbn Co’s revised wholesale pricing model, which has significantly increased the baseline cost for this entry-level speed. - **1000/100Mps (Gigabit) plans:** Good news! The pricing for our top-tier Gigabit plans will not increase. In fact, depending on your current setup, some customers on this tier will actually see a price reduction. ## Our Commitment to You We know that any price increase is unwelcome news. However, our core commitment to you remains unchanged. We refuse to compromise on the quality of your connection by cutting corners or crowding our network. We will continue to invest heavily in our infrastructure and our dedicated local Canberra support team so that when you need us, you get real, expert help right away. If you are currently on a 25Mbps or mid-tier plan, this might be the perfect time to review your internet usage. Because nbn Co is making higher speeds more commercially viable while raising the floor on lower speeds, upgrading to our 1000/100Mbps tier could offer your household a massive leap in performance for exceptional value. If you’d like to discuss your current plan, explore whether the Gigabit tier is right for your home, or just have a chat about these changes, our local team is ready to help. Thank you for your continued trust and for choosing to be part of the Infinite community. **Categories:** Broadband --- ### [Observed G.fast Sync Speeds in Canberra - 2026 Update](https://www.infinite.net.au/2026/03/31/observed-g-fast-sync-speeds-in-canberra-2026-update/) **Published:** March 31, 2026 **Author:** Anthony Bortolotto **Content:** ## At Infinite, we love networking and the ability to nerd out on the data. Back in October 2024, we published our [first look at observed G.fast sync speeds](https://www.infinite.net.au/2024/10/16/observed-g-fast-sync-speeds-in-canberra/) across the Vision Network in Canberra and this is a follow up with what we found. That initial snapshot gave us a promising early picture but it was drawn from a smaller sample. Since then, we’ve collected a significantly larger dataset spanning **57 Canberra suburbs** and a much wider range of drop lengths, from 5 metres right out to 321 metres. This expanded view gives a far more complete picture of what G.fast actually delivers across the city and helps answer the question every potential customer asks: *what speed can I expect at my address?* **A note on this data:** This dataset only includes customers whose connections achieved G.fast sync speeds. Customers who could not achieve G.fast speeds (for example, due to excessive drop lengths or copper quality issues) have not been included, which would affect these numbers and should be considered when reading the results below. ## The Big Picture Across all observed G.fast connections, the average downstream sync speed is **694 Mbps**, with a median of **665 Mbps**. Average upstream sync sits at **90 Mbps**, with a median of **100 Mbps**. Those figures closely match the 686/97 Mbps averages we reported in our original 2024 article, providing reassuring confirmation that G.fast performance across the Vision Network is consistent and holding strong as the service matures. The slightly higher average in this expanded dataset reflects the larger, more representative sample now available. The results are genuinely impressive. Almost **two-thirds of all connections (64.1%) sync above 500 Mbps** and nearly **one in four (24.3%) sync above 1,000 Mbps**. Virtually every G.fast connection we observed (98.3%) exceeds 250 Mbps downstream and every single one exceeds 100 Mbps. Here’s how the full speed distribution breaks down: Speed RangeShare of Connections1,000 Mbps and above24.3%750–999 Mbps18.7%500–749 Mbps21.2%250–499 Mbps34.1%Under 250 Mbps1.7%To put that in context: the most popular nbn plan in Australia is the 50 Mbps tier. The median G.fast sync speed we observe (665 Mbps) is more than **thirteen times faster**. Even the lowest-performing G.fast connections in our dataset comfortably outperform nbn 100 plans. ## Which Suburbs Get the Best Speeds? One of the most common questions we hear is: *how fast will G.fast be in my suburb?* The answer depends heavily on the length of the copper drop from the nearest Vision Network node to your premises but suburb-level averages give a useful indication of what to expect. ### Top 15 Suburbs by Average Downstream Sync SuburbAvg DownAvg UpAvg Drop Length**Canberra City**978 Mbps107 Mbps61m**Kingston**978 Mbps108 Mbps60m**Belconnen**937 Mbps105 Mbps97m**Greenway**930 Mbps104 Mbps88m**Chifley**915 Mbps107 Mbps102m**Weston**876 Mbps108 Mbps115m**Phillip**849 Mbps95 Mbps53m**Dickson**823 Mbps105 Mbps142m**Barton**807 Mbps91 Mbps105m**Bruce**797 Mbps98 Mbps67m**Braddon**784 Mbps92 Mbps62m**Forrest**777 Mbps95 Mbps104m**Giralang**768 Mbps95 Mbps154m**Watson**764 Mbps94 Mbps146m**Red Hill**752 Mbps96 Mbps127mThe pattern is clear: suburbs with shorter average drop lengths tend to deliver the highest speeds. Our observation is that many of the top-performing suburbs, such as Canberra City, Kingston, Belconnen, Phillip and Braddon, have a high proportion of multi-dwelling units where the Vision Network node is installed inside the building itself. This translates directly to very short cable drop lengths and, as a result, near-gigabit sync speeds. That said, it is not just the inner suburbs benefiting. Giralang and Watson in the outer north deliver averages above 750 Mbps even with moderate drop lengths and Weston in the west averages 876 Mbps with every single observed connection syncing above 500 Mbps. ### Where Are Gigabit Speeds Most Likely? If you’re chasing the fastest possible connection, it helps to know where gigabit sync speeds are most commonly observed. The suburbs with the highest proportion of connections syncing above 1,000 Mbps are: Suburb% Above 1,000 Mbps% Above 500 Mbps**Canberra City**77%85%**Phillip**67%67%**Kingston**65%94%**Greenway**56%78%**Belconnen**54%85%**Barton**50%75%**Chifley**44%89%**Weston**43%100%**Braddon**42%67%**Forrest**40%80%In Canberra City, over **three in four** observed connections sync above 1,000 Mbps. Kingston isn’t far behind at 65%. Even in suburbs further from the city centre like Chifley and Weston, between four and five connections out of every ten achieve gigabit sync. Weston deserves a special mention: while its gigabit rate is 43%, every single observed connection there syncs above 500 Mbps, the only suburb in our dataset where that’s the case. ## Drop Length: The Single Biggest Factor As we discussed in our original article, the length of the copper cable between the Vision Network node and your premises (the “drop length”) is far and away the biggest determinant of your sync speed. Our expanded dataset confirms and sharpens that picture. Drop LengthAvg DownstreamAvg Upstream**0–50m**935 Mbps103 Mbps**51–100m**962 Mbps106 Mbps**101–150m**766 Mbps103 Mbps**151–200m**594 Mbps88 Mbps**201–250m**421 Mbps65 Mbps**251–300m**324 Mbps51 Mbps**301m+**297 Mbps48 MbpsThe sweet spot is clearly **under 100 metres**, where average downstream speeds approach or exceed 950 Mbps and many connections hit the sync ceiling around 1,168 Mbps. Performance remains strong out to about 150 metres, then drops off more steeply beyond 200 metres. An interesting finding: the 51–100m bracket slightly outperforms the 0–50m bracket on average. This likely reflects other variables at play. Internal wiring quality, NTU installation and environmental factors can all influence sync speed and at very short distances these factors become proportionally more significant than the copper length itself. Beyond 200 metres, speeds settle into the 300–420 Mbps range, still well above what nbn FTTC or FTTN delivers but noticeably below the technology’s peak. Even at the longest drops in our dataset (300m+), G.fast still averages close to 300 Mbps. ### A Practical Guide to Setting Expectations Based on the data, here’s a rough guide to what you can expect depending on your drop length: - - - **Under 100m** – Expect near-gigabit sync speeds. Many connections in this range hit 1,000 Mbps or above. This is G.fast at its best. - - **100–150m** – Expect strong performance in the 700–850 Mbps range. Still significantly faster than most nbn plans. - - **150–200m** – Expect 500–650 Mbps. Comparable to or better than nbn 500 tier plans on FTTP. - - **200–250m** – Expect 350–450 Mbps. Comfortable for multi-device households and working from home. - - **250m+** – Expect 250–350 Mbps. Still solid broadband that outperforms most nbn connections in Australia. Your actual drop length is something we can check before you sign up. Just [get in touch](https://www.infinite.net.au/contact/) and we can look up your address. ## The Upload Speed Story Upload speeds don’t get the same attention as download but they matter, especially for video calls, cloud backups, uploading large files and working from home. Our observed average upload sync of **90 Mbps** (median 100 Mbps) is worth putting in context. The nbn 500 Mbps FTTP plans, launched in September 2025, offer just **50 Mbps upload**. G.fast’s average upload nearly doubles what most Australians can get even on nbn’s upgraded high-speed plans. At short drop lengths (under 100m), upload speeds consistently reach the **115 Mbps cap**, the maximum the current G.fast profile supports. Even at 150–200m, uploads average around 88 Mbps, which is more than ample for most use cases. ## How Does G.fast Compare to nbn Right Now? The Australian broadband landscape has shifted significantly since our last article. In September 2025, nbn Co restructured its speed tiers for FTTP and HFC customers, bumping the old nbn 100 plans up to 500 Mbps and introducing a 2,000 Mbps “Hyperfast” tier. However, those upgrades **only apply to FTTP and HFC connections**. If your premises is served by nbn FTTC or FTTN, as many Canberra homes are, you’re still capped at **100/40 Mbps**, regardless of what plan you’re on. For those premises, G.fast on the Vision Network represents a transformative upgrade: G.fast (Avg)G.fast (<100m)nbn FTTC/FTTN (Max)**Download**694 Mbps962 Mbps100 Mbps**Upload**90 Mbps106 Mbps40 MbpsThe average G.fast connection delivers nearly **seven times** the maximum speed available on nbn FTTC. For premises with short drops, the difference approaches ten times. ## The Future: nbn Fibre Upgrades and What They Mean for You nbn Co has announced plans to upgrade Canberra FTTN premises to full fibre (FTTP), with construction starting in Narrabundah and Symonston in early 2026 and a broader rollout expected over the next five years. They’ve also flagged that FTTC premises may become eligible for free FTTP upgrades from mid-2026. We welcome this upgrade. **We recommend all Canberrans upgrade to full fibre with nbn when it becomes available at their address** to gain access to multigig speeds of up to 2,000 Mbps. Full fibre is the gold standard and having it available to more Canberra homes is a great outcome for the city. As customers are upgraded, we can assist through the whole process, helping you understand your options, transition your services and make sure you’re getting the best value. That said, the nbn fibre rollout will take time and the Vision Network will remain an alternative for customers who are looking for value. With nbn plan prices subject to CPI increases each year, G.fast on the Vision Network gives Canberra customers a choice and competition is always a good thing for consumers. ## What Affects Your Speed Beyond Drop Length? While drop length is the dominant factor, several other variables influence your G.fast sync speed: **Internal wiring quality** Old or degraded wiring between the first socket and the NTU (Network Termination Unit) can introduce noise and reduce performance. If you’re getting lower speeds than expected for your drop length, internal wiring is the first thing to investigate. **Environmental and electrical interference** G.fast operates at frequencies up to 212 MHz, which makes it sensitive to electromagnetic interference from a range of sources. We have observed that solar panel inverters, home battery storage systems, air conditioning units and poor electrical cabling within the premises can all impact sync speeds. In some cases, FM radio broadcast interference has also been a factor. If you notice speed drops at certain times of day (for example, when air conditioning kicks in, or during peak solar generation), electrical interference is a likely cause. Ensuring your home’s electrical wiring is in good condition and that the NTU is positioned away from inverters, switchboards and heavy electrical loads can help minimise these effects. **NTU placement** The Zyxel NTU should be connected as directly as possible to the first telephone socket. Extension cables, phone line splitters and long internal cable runs all degrade performance. ## The Bottom Line G.fast on the Vision Network continues to deliver speeds that rival or exceed nbn FTTP for a large number of Canberra homes and it’s available right now without waiting for a fibre upgrade. Our expanded dataset across 57 suburbs confirms what our original article suggested: if your copper drop is short, expect near-gigabit speeds. If it’s longer, expect performance that still comfortably outpaces what most Australians get from their nbn connection. Almost two-thirds of observed connections sync above 500 Mbps and virtually every connection exceeds 250 Mbps. The data also confirms that G.fast performance is holding steady as the service matures. The averages we see today closely match what we reported in 2024, now validated across a much larger sample. If you’re in one of the Vision Network’s coverage suburbs and want to know what G.fast could deliver at your address, we can check your estimated drop length and give you a realistic speed indication before you commit. We’ve been connecting Canberra to G.fast since day one and with this much data behind us, we’re well placed to set the right expectations. **Ready to check your address?** [Contact us](https://www.infinite.net.au/contact/) or [view our G.fast plans](https://www.infinite.net.au/personal/vision-personal/) or if you’re looking for nbn FTTP check out our [nbn plans](https://www.infinite.net.au/personal/nbn-personal/) up to 2Gbit. ## Get $20/month off all new G.fast connections for the first 6 months. [ Qualify your address now ](/personal/vision-personal/) Go beyond for internet speeds with G.fast## In Summary Our G.fast network delivers reliable, high-speed internet across a variety of suburbs, with average speeds meeting or exceeding expectations. While infrastructure quality and cable drop lengths influence sync speeds, customers across all areas can expect fast, dependable connections much faster than nbn fibre to the node alternatives. If you want to know more about our G.fast plans or how they could benefit your premises, contact the Infinite Networks team today. Stay informed with the future of internet connectivity — G.fast by Infinite Networks. G.fast Broadband## Default Title Send a message **Categories:** Broadband --- ### [Observed G.fast Sync Speeds in Canberra](https://www.infinite.net.au/2024/10/16/observed-g-fast-sync-speeds-in-canberra/) **Published:** October 16, 2024 **Author:** Anthony Bortolotto **Content:** ## At Infinite Networks, we monitor the sync speeds across our G.fast customers to ensure that our services meet expectations. The following insights offer an overview of typical performance, including average speeds, suburb-specific trends, and the impact of cable drop length. Please note that the statistics presented in this blog post reflects a subset of the Infinite Networks’ customer base within the broader Vision Network and does not represent all G.fast connections across Canberra. ### Overall Average Sync Speeds The average sync speeds across our G.fast network highlight the service’s capacity to meet demanding internet requirements: - Average Downstream Speed: 686 Mbps - Average Upstream Speed: 97 Mbps These averages reflect the consistent high-speed performance that many customers experience, though individual speeds can vary based on several factors. ### Sync Speeds between Suburbs Average sync speeds differ between suburbs, influenced by factors such as infrastructure and proximity to network equipment. Below are two examples illustrating this variation of average downstream and upstream speeds: - Weston: - Downstream Speed: 885 Mbps - Upstream Speed: 108 Mbps - Ainslie: - Downstream Speed: 555 Mbps - Upstream Speed: 85 Mbps ### Top 5 Suburbs for Average Downstream Speeds The following suburbs are leading the way with the fastest average downstream sync speeds in our G.fast network: 1. Kingston: 1168 Mbps 2. Canberra City: 1168 Mbps 3. Dickson: 1148 Mbps 4. Campbell: 1085 Mbps 5. Giralang: 1043 Mbps These high speeds indicate the quality of infrastructure and optimal conditions in these areas. ### The Role of Cable Drop Length in Sync Speeds The distance between the node and the customer’s premises—known as the cable drop length—can significantly influence sync speeds. Here’s how it plays out across different scenarios: - Shortest Drop Length: - Length: 12 metres - Downstream Speed: 1168 Mbps - Upstream Speed: 115 Mbps - Longest Drop Length: - Length: 327 metres - Downstream Speed: 167 Mbps - Upstream Speed: 32 Mbps Despite the longer cable drop, some customers still achieve solid speeds. One connection with a 325-metre drop managed: - Downstream Speed: 575 Mbps - Upstream Speed: 86 Mbps This indicates that while shorter drop lengths typically result in higher sync speeds, the G.fast service can still deliver strong performance over longer distances. However, we suspect that the initial drop length may have been measured prior to installation, with a shorter path ultimately provisioned. ### Predicted speeds based on drop length based on averages ![](https://www.infinite.net.au/wp-content/uploads/2024/10/Predicted-Sync-Speed-vs-Drop-Length-768x489.png "Predicted sync speed vs drop length infinite infinite") The above predictive speeds chart provides a perspective of how sync speed is expected to degrade over varying drop lengths using our customer sync statistics. As distance increases, the signal gradually weakens, causing a consistent decline in sync speeds. This trend aligns with the typical behavior of technologies like G.fast, VDSL2, and other broadband services, where signal attenuation over longer copper or fiber lines results in reduced throughput. The polynomial regression model used to predict these speeds offers an approximation of how performance could behave across unmeasured distances. At shorter lengths, speeds remain high and stable, reflecting optimal signal integrity. However, beyond a certain threshold, the curve steepens, signaling more noticeable degradation. This drop-off highlights the challenge of maintaining high speeds over longer drop lengths, where factors such as cable quality, noise interference, and environmental conditions can further impact performance. ## Get $20/month off all new G.fast connections for the first 6 months. [ Qualify your address now ](/personal/vision-personal/) Go beyond for internet speeds with G.fast## In Summary Our G.fast network delivers reliable, high-speed internet across a variety of suburbs, with average speeds meeting or exceeding expectations. While infrastructure quality and cable drop lengths influence sync speeds, customers across all areas can expect fast, dependable connections much faster than nbn fibre to the node alternatives. If you want to know more about our G.fast plans or how they could benefit your premises, contact the Infinite Networks team today. Stay informed with the future of internet connectivity — G.fast by Infinite Networks. G.fast Broadband## Default Title Send a message **Categories:** Broadband --- ### [Take Control of Your Wi-Fi: Meet Infinite SmartLife and the eXperience App](https://www.infinite.net.au/2025/11/03/take-control-of-your-wi-fi-meet-infinite-smartlife-and-the-experience-app/) **Published:** November 3, 2025 **Author:** Diego Beltran **Content:** For Canberra families and professionals, internet isn’t just “nice to have” anymore, it’s the backbone of daily life. Between flexible work, smart devices, and streaming everything from meetings to movies, home networks are doing more than ever. That’s why we’ve created Infinite SmartLife, powered by our new Infinite eXperience app a smarter, simpler way to take command of your Wi-Fi. Together, they put visibility, performance, and security right in your hands. ## Smartlife Plans and and Infinite eXperience App at a Glance: - See and manage every device connected to your Wi-Fi - Prioritise work, gaming, or streaming when it matters most - Keep your family safe with content filters and built-in security - Designed for Canberra homes, powered by local support ## Your Network Simplified The Infinite eXperience app turns your phone into your network’s command centre. You can instantly see who’s online, check your speeds (up to 2.5 Gbps), or change your Wi-Fi name and password in seconds. Need to set up a guest network for visitors? Or connect a new smart device fast? The app makes it easy with no need to wait for support. It’s self-service that actually feels simple. ## Key Features: - **Device Visibility:** View every device connected to your network. - **MyPrioritiesIQ:** Give work devices or streaming boxes the bandwidth they deserve. - **ProtectIQ Security:** Stay protected from malware, scams, and phishing. - **Parental Controls:** Manage screen time and block unwanted content for your family. - **Speed Tests:** Check your Wi-Fi performance anytime, anywhere. ## Built for How You Work and Live If you work from home, MyPrioritiesIQ is your new best friend. It makes sure your Zoom call or VPN stays rock-solid even if the rest of the household is gaming or streaming at the same time. And if your fixed internet ever drops out, SmartLife can automatically connect your router to a mobile hotspot so your work (or movie night) doesn’t have to pause. ## Smarter Security for Your Family With ProtectIQ, Your SmartLife plan helps keeps your network safe from online threats before they reach your devices. Combine that with family-friendly controls to manage screen time and block inappropriate content, and you’ve got peace of mind built right in. ## Made for Canberra, Backed by Infinite Infinite SmartLife and the eXperience App is our promise to deliver smarter, more reliable internet with the local support you know and trust. We’ve taken a proven global platform and customised it for the way Canberra homes and businesses connect, work, and play. Download the Infinite eXperience app today and enjoy professional-grade control, simple management, and a smarter Wi-Fi experience made for real life. **Categories:** Broadband --- ### [Thinking of Switching Internet Providers in Canberra? Here’s What It Means for You.](https://www.infinite.net.au/2025/08/26/thinking-of-switching-internet-providers-in-canberra-heres-what-it-means-for-you/) **Published:** August 26, 2025 **Author:** Anthony Bortolotto **Content:** If you live in Canberra, you might be in a unique position when it comes to your internet. Many homes and businesses in the capital are connected to a special high-speed network, a legacy of the original TransACT network. This infrastructure is incredibly capable but it also means that your everyday internet experience, from working at home to streaming movies, is heavily influenced by the provider you choose. If you are with a large national provider like iiNet, you might wonder if you are getting the best possible connection. The truth is, not all providers treat this network the same. Switching to a local provider like Infinite Networks is more than just changing who you pay your bill to, it is about fundamentally upgrading your daily online life. ## Experience a Genuinely Faster Connection On the same physical lines into your home, different providers can offer vastly different levels of performance. One of the biggest differences you will notice when switching to a provider that specialises in the Canberra network is a dramatic improvement in your upload speeds. This might not sound exciting at first, but it has a huge impact on modern internet use. It means sending large work files or backing up your precious family photos to the cloud happens in moments, not minutes. It means your end of a video call on Teams or Zoom is crystal clear, without the frustrating lag or freezing. For gamers, it means a more responsive connection where every millisecond counts. It is a generational leap in technology that makes your entire internet experience feel snappier and more reliable. ## The Value of Truly Local Support When you have an issue with your internet, the last thing you want is to wait on hold only to speak with someone in an overseas call centre who is reading from a script. This is often the experience with larger, national providers. Choosing a local Canberra-based provider changes this completely. When you call for help, you are speaking with an expert right here in Australia, often in Canberra itself, who has years of experience with the specific network connected to your home. Customer experiences show this leads to faster, more effective solutions because you are talking to someone who is empowered to fix the problem, not just apologise for it. It is the difference between being a customer and being a partner. Check our latest reviews [Infinite Networks](https://search.google.com/local/reviews?placeid=ChIJfcZxjjazF2sRXbUzptkjo6U) 4.9Based on 305 reviews powered by Google ![CTS CORPORATION profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_a62248dce894b88df05a7fed4175b0be.jpg) [CTS CORPORATION](https://www.google.com/maps/contrib/108587327063835020153/reviews)5 days ago We really appreciate the prompt and professional support from the Infinite team, especially Simon Dimes. He was able to resolve our website issues within just one day. Amazing service! Highly recommended! ![Tom Tokich profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_2c0458ad9c598aa8d3c041df7a14b59d.jpg) [Tom Tokich](https://www.google.com/maps/contrib/108754675894064359676/reviews)1 week ago Sabina provided excellent service through the whole process ![Nadine Stephen profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_c642c241c54618acb5873b8ecd39c133.jpg) [Nadine Stephen](https://www.google.com/maps/contrib/106874060856154783212/reviews)1 week ago Simon was incredibly helpful and responsive in solving my access issue! ![Christopher B profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_05a2efa2a94b9ab2fc445de09bf8d625.jpg) [Christopher B](https://www.google.com/maps/contrib/109985418847339864479/reviews)2 weeks ago Have been with Infinite Networks for several years now, and I can confidently say they are much better than other providers. After dealing with endless frustration with other providers in the past, the consistently fast speeds and incredible service prpvided by Infinite Networks has really stood out. Thanks as well to Simon, who was fantastic during my recent move. He handled everything smoothly, made the transition completely hassle-free, and provided the great support I’ve come to expect from their team over the years. Having genuine local support makes all the difference. Highly recommended! ![Wayne @ Mayner & Cochran profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_c7367dc22ed22d0bd26a0c5841398b45.jpg) [Wayne @ Mayner & Cochran](https://www.google.com/maps/contrib/106742962130454754062/reviews)3 weeks ago These guys are very good at what they do, friendly and professional. Highly recommend ![Tony G profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_86553c14abd70a79ed1412b75ad714d7.jpg) [Tony G](https://www.google.com/maps/contrib/101432216717680957115/reviews)3 weeks ago This is a fantastic ISP. We are getting amazing speed on the “Vision” plan (4/5 times faster) than our previous plan and paying less per month. The service desk is also remarkably great. We had a compatibility problem on start up and the response was brilliant – they even hand delivered an alternative modem/router to assist on the day of the service call. (Shout out to Sabina who was so extraordinarily helpful.) Highly recommended. ![Vanessa profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_56ec002480216f1fa8c67c6485586630.jpg) [Vanessa](https://www.google.com/maps/contrib/112402752563835182945/reviews)4 weeks ago Recently signed up with Infinite – very fast easy process with great & responsive customer service by Simon and the team. ![Matthew Sammels profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_d0fc028c0625e76e5f4f1786476853b9.jpg) [Matthew Sammels](https://www.google.com/maps/contrib/114944014888532566920/reviews)1 month ago I switched to Infinite’s G.fast network a few years back. Setup was quick and I was up and running in no time at all. Speeds are always at what I am subscribing to. In the rare occasions that there’s an issue, I really appreciate the prompt local help and support from Luke and the Infinite support team. ![Anthony Toms profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_21f300c8f6b263308d3e705f52a1688a.jpg) [Anthony Toms](https://www.google.com/maps/contrib/112520622552131063138/reviews)1 month ago I recently had issues with my ip phone connection not making or receiving calls all while my internet connection was fine. Simon Dimes was very helpful and resolved the issue with my phone with in a short time frame. Infinite and the team go above and beyond to ensure their customers issues are resolved promptly. I would highly recommend them for phone and internet services. ![Chris Van Der Wielen profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_a8df52648804ae2f94d7d647ffc887a1.jpg) [Chris Van Der Wielen](https://www.google.com/maps/contrib/101494839383975562588/reviews)1 month ago Incredible customer support. I called once and Chris immediately answered. He was knowledgable and provided great advice. Simon also helped us. Cannot recommend highly enough for anyone in Canberra. ![Gazza777 profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_69b71490ea1b424ede1d9e8a34151751.jpg) [Gazza777](https://www.google.com/maps/contrib/105016998819419261352/reviews)1 month ago Faults are rare and usually self-correcting. Staff are helpful, courteous and competent; above all they speak a comprehensible English, not the gibberish you get from people like iinet whose call centres are in Sth Africa and who speak something they think is English but ain’t. Nor is one forced to wait lengthy periods to get a call answered. You are not cheap, but like they say you pay peanuts you get monkeys. I wd have given you five stars except that on principle I believe nobody’s perfect ![Wei Sam profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_2ec3333be02d27195e5bd3f19c3cda63.jpg) [Wei Sam](https://www.google.com/maps/contrib/109117378812160420380/reviews)1 month ago Moving to Infinite Networks wasn’t all smooth. However, Sabina has been very helpful and extremely patient to help with the transition and get everything sorted eventually. ![Xan Millar profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_794e091058c7351f1a6efb74c6b1e1d1.jpg) [Xan Millar](https://www.google.com/maps/contrib/108351134392230463088/reviews)2 months ago Huge thanks to Luke at Infinite Networks for his outstanding customer service and support. Dealing with line issues can be incredibly frustrating, but Luke went above and beyond to advocate for me, trying to get techs out to site and constantly keeping me in the loop. He provided continuous support over the phone and email, always making sure I had guidance throughout the whole process. ![Desi profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_9e8d3eb70e6908dacb64ca9d969daad5.jpg) [Desi](https://www.google.com/maps/contrib/110348370237848611302/reviews)2 months ago Went with Infinite to ensure we had local support etc….., great experience from tge first phone call to set up. Chris was a great help navigating a challenging set up because the premises was new and never been connected as well as having a conflicting address…… Thankyou. ![Daniel Rea profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_8b1269e04219c8d509e17c01c8af5b47.jpg) [Daniel Rea](https://www.google.com/maps/contrib/111358123898265934271/reviews)2 months ago Thank you Sabina N ![Dakota Tasker profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_f67c19950acd103fc6f0891e8d36a0a4.jpg) [Dakota Tasker](https://www.google.com/maps/contrib/108318336863509762075/reviews)2 months ago Really great, easy and direct support, which is hard to come by these days. Our contact, Luke Beard, has always been super helpful and responsive for everything. Speed on offer is well above what I’ve come to expect from Australia. ![Woden Clinic Capital Chinese Medicine profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_299cf51bc50cfd2647373a904e57e9f9.jpg) [Woden Clinic Capital Chinese Medicine](https://www.google.com/maps/contrib/108145154337526691895/reviews)2 months ago We have been a long-term customer and have always had a positive experience with the phone service team. Recently, we encountered some issues with our phone service, and we were very impressed by the support we received from Simon Dimes in the technical support team. Simon was very professional, patient, and helpful throughout the whole process. He took the time to understand our needs, explained everything clearly, provided timely responses, and offered excellent support to resolve the issue efficiently. It’s not often that you come across such friendly, reliable, and dedicated customer service. Thank you, Simon, and your team, for your outstanding help, professionalism, and great attitude. We truly appreciate your support and highly recommend your service! ![Rob McGregor profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_222ba2a4f1553cdf4a869b21544f5004.jpg) [Rob McGregor](https://www.google.com/maps/contrib/102725748885548430055/reviews)2 months ago Simon from Infinite looked after me really well (patient and instructive!) ![Lachlan Williams profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_6c5266d490a3711346c52e884c5dbe5e.jpg) [Lachlan Williams](https://www.google.com/maps/contrib/111564296917567123957/reviews)3 months ago Chris was excellent in resolving infrastructure issues with NBN within a couple of days which I think is some kind of a record. Highly recommend. ![Lee G profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_06af4322310386f5fde305ec23878443.jpg) [Lee G](https://www.google.com/maps/contrib/107512211602617633474/reviews)3 months ago Excellent local support from Simon and great speed on the G.Fast max personal if you need it. ![Katie Kendall profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_f6921857a28639237b024e0630d2971c.jpg) [Katie Kendall](https://www.google.com/maps/contrib/114056571122488774156/reviews)3 months ago I would highly recommend Infinite. Having a local company that understands your needs and requirements has made a huge difference to our business. Simon & Chris have been fantastic to work with. They are both knowledgeable, responsive, and always willing to help. ## An Internet Service Built for Modern Life Our homes are more connected than ever. We rely on our internet for everything from home security cameras and smart devices to stable VPN connections for working remotely. A specialist provider understands this and builds their service accordingly. By switching, you can get features that are often reserved for business customers, such as a stable and permanent address for your network on the internet. This makes things like accessing your security cameras when you are away or connecting to your office network far more reliable. It is about getting a robust, business-quality connection that is ready for the demands of a modern, connected household. ## What About the nbn? A Commitment to the Best Connection Many Canberrans are also aware that the nbn is undergoing significant upgrades across the city. Suburbs from Belconnen to Tuggeranong and Ainslie to Yarralumla are progressively being given the option to switch from older copper-based connections to a full Fibre to the Premises (FTTP) service. This is great news for residents, as it opens up access to incredibly fast and reliable internet on the nbn. This is where choosing a dedicated local provider becomes important for your nbn connection too. Infinite Networks is committed to delivering the best internet experience for Canberrans, regardless of the network you are on. We are experts in both the Vision Network and the nbn. A key difference is how we handle your nbn traffic. Unlike many national providers who send Canberra’s internet traffic to Sydney and back, we deliver our nbn services locally. This means you get the best possible latency, or responsiveness, which makes a noticeable difference to your connection’s performance. So, whether your home’s ultimate connection is through the lightning-fast G.fast on the Vision Network or a newly upgraded nbn fibre line, our commitment is the same: to provide the fastest, most reliable and best-supported internet experience possible for our fellow Canberrans. ## Choosing a Provider Invested in Canberra's Future It is also worth considering a provider’s long-term commitment. Infinite Networks is a local company whose focus is entirely on providing the best possible service on the Canberra network. In contrast, larger national companies have different priorities. iiNet’s parent company, TPG Telecom, has made strategic decisions to focus more on mobile services and mass-market nbn, selling off parts of its high-end business infrastructure. In one instance a [customer](https://www.productreview.com.au/reviews/4486b4c3-3412-554b-bdc3-774b3c0b92d4) has even reported that iiNet has indicated it plans to exit the high-speed VDSL network in Canberra altogether as nbn upgrades become available. For you, this means choosing between a provider that is deeply invested in the future of your local network and one that may be planning for a future without it. Switching your internet provider in Canberra can unlock a significantly better online experience. It means a faster, more responsive connection for everything you do, backed by the peace of mind that comes from expert, local support. It is about choosing a technology partner that is as committed to Canberra as you are. ## Get $20 off/month if your home has never been connected to the Vision Network [ Check if you qualify here ](https://www.infinite.net.au/personal/vision-personal/) **Categories:** Broadband --- ### [Choosing the Right Internet Provider in Canberra: Why Local Matters with Infinite Networks](https://www.infinite.net.au/2025/05/01/choosing-the-right-internet-provider-in-canberra-why-local-matters-with-infinite-networks/) **Published:** May 1, 2025 **Author:** Anthony Bortolotto **Content:** Selecting an internet service provider in Canberra involves considering several factors. Speed, reliability, and price are usually top of mind for most people and businesses. However, another important aspect often overlooked is the benefit of choosing a local provider like Infinite Networks, one that operates right here in the Australian Capital Territory. Understanding the local landscape, as a Canberra-based company does, can make a significant difference to your online experience. A local internet provider such as Infinite Networks possesses inherent knowledge of Canberra’s specific infrastructure and community needs. This familiarity allows us to design and manage our network effectively for local conditions. We understand the suburbs, the typical usage patterns, and the specific challenges associated with delivering services across our city. This dedicated local focus translates into a network built and optimised specifically for performance within the ACT region. Performance isn’t just about maximum download speeds. Consistent reliability and low latency, which affects responsiveness for activities like video calls and online gaming, are crucial. Because Infinite Networks focuses its infrastructure and efforts within Canberra, we aim to provide more direct network paths locally. This contributes to a smoother, more responsive internet connection for our customers, ensuring our investment provides the best possible service to our neighbours and local businesses. Beyond the technical aspects, customer support is a critical differentiator. When issues arise, dealing with a support team that understands Canberra, because they are based here, is much more effective. Infinite Networks prides itself on offering accessible and knowledgeable support directly from our Canberra office. You will be speaking with local staff who understand the area, avoiding the potential frustration of generic call centres located interstate or overseas. Our local presence means we can offer responsive and understanding assistance when you need it. ## Get $20/month off all new G.fast connections for the first 12 months. [ Qualify your address now ](/personal/vision-personal/) **Categories:** Broadband --- ### [3CX Phone Systems for Business](https://www.infinite.net.au/2024/05/29/3cx-phone-systems-for-business/) **Published:** May 29, 2024 **Author:** Anthony Bortolotto **Content:** ### How the 3CX System with Infinite Networks Can Help In today’s business world, seamless communication with your clients is key. That’s where the 3CX Phone System, hosted and supported by Infinite Networks in Canberra, shines. It’s an innovative and cost-effective solution packed with advanced features like Microsoft Teams integration, all under a flat-rate billing structure for essential calls. ### 3CX: Redefining Business Communication in Canberra 3CX is a widely used software platform that has support globally through a partner network, education and certification meaning there is strong technical skills available if a third party is required in the event the 3CX partner providing support is not available. It works with diverse IP phones and SIP trunks, and you can choose to have it cloud-hosted or on premise, giving you ultimate flexibility. This adaptability makes it ideal for businesses of all sizes in Canberra seeking Phone System upgrades. ### Infinite Networks: Your Local 3CX Expert As a Canberra-based company with over 20 years experience, Infinite Networks knows the local business landscape and unique needs of Canberra businesses inside and out. Our expertise in high available hosting and supporting 3CX means you get the best quality service architected to your needs. No need to deal with distant call centres – just friendly, local and reliable support. #### Key Benefits of 3CX with Infinite Networks: - **Cost-Effective Call Pricing:** 3CX charges based on simultaneous calls, not users, saving you money compared to traditional per-user systems. This scales well as your team grows. - **Flat-Rate Monthly Billing:** Infinite Networks offers a flat rate for local, national, and mobile calls, eliminating surprises and making budgeting a breeze. - **Seamless Microsoft Teams Integration:** Make and receive calls directly within Teams, streamlining workflow and keeping communication central. - **Advanced Features:** Go beyond basic calls with voicemail-to-email, fax-to-email, video conferencing, instant messaging, and presence info, all within one system. - **Remote Work Ready:** Stay connected anywhere with mobile apps and web conferencing. This flexible system is perfect for today’s hybrid work environment. - **Local, On-Call Support:** Get prompt and personalised assistance from Infinite Networks. They’re just a phone call or email away. - **Manage Your System with Expert Backing:** Have control over your system while knowing you have Infinite Networks’ professional support whenever needed. - **Enhanced Security and Easy Integration:** 3CX keeps your communication secure with automatic encryption and integrates seamlessly with existing business systems for a smooth, secure setup. ### Invest in Future-Proof Communication Choosing the 3CX system hosted by Infinite Networks is an investment in a flexible, feature-rich, and financially smart communication solution. Its unique call-based pricing, inclusive flat-rate billing, Microsoft Teams integration, and local expert support make it an unbeatable choice for Canberra businesses looking to refine their communication infrastructure and stay ahead in the dynamic commercial landscape. > [**Ready to elevate your communication? Contact Infinite Networks today and discover how 3CX can transform your business in Canberra.**](/business/phone-systems#sign-up-phone) **Categories:** Solutions --- ### [Top 10 tips for selecting the best NBN plan](https://www.infinite.net.au/2024/06/03/top-10-tips-for-selecting-the-best-nbn-plan/) **Published:** June 3, 2024 **Author:** Diego Beltran **Categories:** Broadband --- ## Pages ### [Home](https://www.infinite.net.au/) **Published:** October 15, 2022 **Author:** Anthony Bortolotto **Content:** Starting from $79.95/m FAST, RELIABLE, LOCAL HOME INTERNET ## Harry knows speed. So do we. Harry Bates calls Canberra home and so do we. We've teamed up with the Australian Rally Champion to deliver exceptional Internet to the community we both love. Get the performance your household deserves. [ CONNECT YOUR HOME](https://www.infinite.net.au/personal) Starting from $89.95/m Smarter Managed Wifi ## Infinite SmartLife More than just fast Internet, SmartLife provides a smarter, safer and more reliable connected home. Get total control, advanced security and the best Internet experience in Australia. [ Experience the difference yourself](https://www.infinite.net.au/infinite-smartlife/) From $79.95/m for the first 12 months GO BEYOND FOR ## G.fast speeds on the Vision Network Get up to 1Gbps/100Mbps speeds over the former TransACT Network in the ACT with the fastest speeds and lowest latency. [ Check your address](https://www.infinite.net.au/personal/vision-personal/) Get connected Development ## We build websites & apps that work We lead the field and take our clients on the journey with us. We build trust and are a dependable source of truth and insight. [ Discover our capabilities](/development/) Starting from $79.95/m FAST, RELIABLE, LOCAL HOME INTERNET ## Harry knows speed. So do we. Harry Bates calls Canberra home and so do we. We've teamed up with the Australian Rally Champion to deliver exceptional Internet to the community we both love. Get the performance your household deserves. [ CONNECT YOUR HOME](https://www.infinite.net.au/personal) From $79.95/m for the first 12 months GO BEYOND FOR ## G.fast speeds on the Vision Network Get up to 1Gbps/100Mbps speeds over the former TransACT Network in the ACT with the fastest speeds and lowest latency. [ Check your address](https://www.infinite.net.au/personal/vision-personal/) Get connected Starting from $89.95/m Smarter Managed Wifi ## Infinite SmartLife More than just fast Internet, SmartLife provides a smarter, safer and more reliable connected home. Get total control, advanced security and the best Internet experience in Australia. [ Experience the difference yourself](https://www.infinite.net.au/infinite-smartlife/) ![60](https://www.infinite.net.au/wp-content/uploads/2022/10/feature-one-shape-1.avif) ### [Personal Broadband](/personal/) We connect your home with the best nbn, G.fast & VDSL2 Broadband and local Canberra support. ![60](https://www.infinite.net.au/wp-content/uploads/2022/10/feature-one-shape-1.avif) ### [Business Internet](/business/) We enable your business to succeed with high quality internet, hyper-connected to the cloud. ![60](https://www.infinite.net.au/wp-content/uploads/2022/10/feature-one-shape-1.avif) ### [Business Phone Systems](/business/phone-systems/) We deliver reliable & clear communications for your business with a trusted team when you need them. ![60](https://www.infinite.net.au/wp-content/uploads/2022/10/feature-one-shape-1.avif) ### [Managed Networks](/enterprise/managed-networks/) We ensure your business network and wireless is secure & stable backed by local team on the ground. ![60](https://www.infinite.net.au/wp-content/uploads/2022/10/feature-one-shape-1.avif) ### [Cloud & Hosting](/business/website-hosting/) We keep you connected with robust, tailored and scalable local hosting that you can rely on. ![60](https://www.infinite.net.au/wp-content/uploads/2022/10/feature-one-shape-1.avif) ### [Website & App Development](/development/) We set you up for success through customised high performing websites, apps & business systems. # Our services ![Background shape used for our about section](https://www.infinite.net.au/wp-content/uploads/2022/10/about-1-img-shape.avif) ![Team members working on laptop](https://www.infinite.net.au/wp-content/uploads/2023/09/frontpage-teamdesk-e1693886326334.avif) ![Team member on headset answering nbn calls for the Canberra region](https://www.infinite.net.au/wp-content/uploads/2023/09/frontpage-headset-e1693886073781.avif) #### years of operation about us## We go beyond We go above and beyond, and the results are tangible and speak volumes. We deliver outcomes that transform your experience on the Internet. As Canberra’s best provider for Internet, we give homes and businesses the certainty they need to work and play. With our industry-leading network solutions, robust hosting and high-performing website and app development, we make it easy for our customers to be ambitious. And as their dedicated technology partner, we’re always there by their side, going the extra mile to set them up for success. - Industry-leading internet & network solutions tailored to your needs. - Robust, tailored and scalable local hosting that you can rely on. - Customised high-performing websites & apps. [Discover more](/about) ![Left arrow in gray](https://www.infinite.net.au/wp-content/uploads/2022/10/about-1-btn-shape-1.avif) ![alt](https://www.infinite.net.au/wp-content/uploads/2022/10/brand-one-shape-1.avif) ![alt](https://www.infinite.net.au/wp-content/uploads/2022/10/brand-one-shape-2.avif) ![Cisco logo](https://www.infinite.net.au/wp-content/uploads/2023/09/cisco-partner-1-194x58.png "Cisco partner infinite") ![Palo Alto networks logo](https://www.infinite.net.au/wp-content/uploads/2023/09/palo-alto-partner-194x58.png "Palo alto networks partner infinite") ![Juniper Networks Logo](https://www.infinite.net.au/wp-content/uploads/2023/09/juniper-networks-partner-194x58.png "Juniper networks partner infinite") ![Sophos Logo](https://www.infinite.net.au/wp-content/uploads/2023/09/sophos-partner-194x58.png "Sophos partner infinite") ![nbn co logo](https://www.infinite.net.au/wp-content/uploads/2023/09/nbnco-rsp-1-194x58.png "Nbnco rsp infinite") ![AAPT Logo](https://www.infinite.net.au/wp-content/uploads/2023/09/aapt-partner-194x58.png "Aapt partner infinite") ![Telstra Wholesale logo](https://www.infinite.net.au/wp-content/uploads/2023/09/telstra-wholesale-partner-194x58.png "Telstra wholesale partner infinite") ![Vocus Logo](https://www.infinite.net.au/wp-content/uploads/2023/09/vocus-partner-194x58.png "Vocus partner infinite") ![3CX Logo](https://www.infinite.net.au/wp-content/uploads/2023/09/3CX-partner-194x58.png "3cx partner infinite") ![alt](https://www.infinite.net.au/wp-content/uploads/2022/10/why-choose-one-shape-1.avif) ![alt](https://www.infinite.net.au/wp-content/uploads/2022/10/why-choose-one-shape-2.avif) our benefits## Why you should choose Infinite Networks We connect you with the technology you need to succeed – fast, reliable, industry-leading internet and network solutions tailored to your needs. We make it easy to work faster, smarter and deliver more. - Ultra Fast - Low Latency - Built for Performance - Trusted - Expert Support - Installation Reviews from our clients## We go beyond for service ![Infinite Networks place picture](https://www.infinite.net.au/wp-content/plugins/widget-google-reviews/assets/img/gmblogo.svg) [Infinite Networks](https://search.google.com/local/reviews?placeid=ChIJfcZxjjazF2sRXbUzptkjo6U) 4.9powered by Google [review us on](https://search.google.com/local/writereview?placeid=ChIJfcZxjjazF2sRXbUzptkjo6U) ![CTS CORPORATION profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_a62248dce894b88df05a7fed4175b0be.jpg) [CTS CORPORATION](https://www.google.com/maps/contrib/108587327063835020153/reviews)5 days ago We really appreciate the prompt and professional support from the Infinite team, especially Simon Dimes. He was able to resolve our website issues within just one day. Amazing service! Highly recommended! ![Tom Tokich profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_2c0458ad9c598aa8d3c041df7a14b59d.jpg) [Tom Tokich](https://www.google.com/maps/contrib/108754675894064359676/reviews)1 week ago Sabina provided excellent service through the whole process ![Nadine Stephen profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_c642c241c54618acb5873b8ecd39c133.jpg) [Nadine Stephen](https://www.google.com/maps/contrib/106874060856154783212/reviews)1 week ago Simon was incredibly helpful and responsive in solving my access issue! ![Christopher B profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_05a2efa2a94b9ab2fc445de09bf8d625.jpg) [Christopher B](https://www.google.com/maps/contrib/109985418847339864479/reviews)2 weeks ago Have been with Infinite Networks for several years now, and I can confidently say they are much better than other providers. After dealing with endless frustration with other providers in the past, the consistently fast speeds and incredible service prpvided by Infinite Networks has really stood out. Thanks as well to Simon, who was fantastic during my recent move. He handled everything smoothly, made the transition completely hassle-free, and provided the great support I’ve come to expect from their team over the years. Having genuine local support makes all the difference. Highly recommended! ![Wayne @ Mayner & Cochran profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_c7367dc22ed22d0bd26a0c5841398b45.jpg) [Wayne @ Mayner & Cochran](https://www.google.com/maps/contrib/106742962130454754062/reviews)3 weeks ago These guys are very good at what they do, friendly and professional. Highly recommend ![Tony G profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_86553c14abd70a79ed1412b75ad714d7.jpg) [Tony G](https://www.google.com/maps/contrib/101432216717680957115/reviews)3 weeks ago This is a fantastic ISP. We are getting amazing speed on the "Vision" plan (4/5 times faster) than our previous plan and paying less per month. The service desk is also remarkably great. We had a compatibility problem on start up and the response was brilliant - they even hand delivered an alternative modem/router to assist on the day of the service call. (Shout out to Sabina who was so extraordinarily helpful.) Highly recommended. ![Vanessa profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_56ec002480216f1fa8c67c6485586630.jpg) [Vanessa](https://www.google.com/maps/contrib/112402752563835182945/reviews)4 weeks ago Recently signed up with Infinite - very fast easy process with great & responsive customer service by Simon and the team. ![Matthew Sammels profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_d0fc028c0625e76e5f4f1786476853b9.jpg) [Matthew Sammels](https://www.google.com/maps/contrib/114944014888532566920/reviews)1 month ago I switched to Infinite's G.fast network a few years back. Setup was quick and I was up and running in no time at all. Speeds are always at what I am subscribing to. In the rare occasions that there's an issue, I really appreciate the prompt local help and support from Luke and the Infinite support team. ![Anthony Toms profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_21f300c8f6b263308d3e705f52a1688a.jpg) [Anthony Toms](https://www.google.com/maps/contrib/112520622552131063138/reviews)1 month ago I recently had issues with my ip phone connection not making or receiving calls all while my internet connection was fine. Simon Dimes was very helpful and resolved the issue with my phone with in a short time frame. Infinite and the team go above and beyond to ensure their customers issues are resolved promptly. I would highly recommend them for phone and internet services. ![Chris Van Der Wielen profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_a8df52648804ae2f94d7d647ffc887a1.jpg) [Chris Van Der Wielen](https://www.google.com/maps/contrib/101494839383975562588/reviews)1 month ago Incredible customer support. I called once and Chris immediately answered. He was knowledgable and provided great advice. Simon also helped us. Cannot recommend highly enough for anyone in Canberra. ![Gazza777 profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_69b71490ea1b424ede1d9e8a34151751.jpg) [Gazza777](https://www.google.com/maps/contrib/105016998819419261352/reviews)1 month ago Faults are rare and usually self-correcting. Staff are helpful, courteous and competent; above all they speak a comprehensible English, not the gibberish you get from people like iinet whose call centres are in Sth Africa and who speak something they think is English but ain't. Nor is one forced to wait lengthy periods to get a call answered. You are not cheap, but like they say you pay peanuts you get monkeys. I wd have given you five stars except that on principle I believe nobody's perfect ![Wei Sam profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_2ec3333be02d27195e5bd3f19c3cda63.jpg) [Wei Sam](https://www.google.com/maps/contrib/109117378812160420380/reviews)1 month ago Moving to Infinite Networks wasn't all smooth. However, Sabina has been very helpful and extremely patient to help with the transition and get everything sorted eventually. ![Xan Millar profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_794e091058c7351f1a6efb74c6b1e1d1.jpg) [Xan Millar](https://www.google.com/maps/contrib/108351134392230463088/reviews)2 months ago Huge thanks to Luke at Infinite Networks for his outstanding customer service and support. Dealing with line issues can be incredibly frustrating, but Luke went above and beyond to advocate for me, trying to get techs out to site and constantly keeping me in the loop. He provided continuous support over the phone and email, always making sure I had guidance throughout the whole process. ![Desi profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_9e8d3eb70e6908dacb64ca9d969daad5.jpg) [Desi](https://www.google.com/maps/contrib/110348370237848611302/reviews)2 months ago Went with Infinite to ensure we had local support etc….., great experience from tge first phone call to set up. Chris was a great help navigating a challenging set up because the premises was new and never been connected as well as having a conflicting address…… Thankyou. ![Daniel Rea profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_8b1269e04219c8d509e17c01c8af5b47.jpg) [Daniel Rea](https://www.google.com/maps/contrib/111358123898265934271/reviews)2 months ago Thank you Sabina N ![Dakota Tasker profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_f67c19950acd103fc6f0891e8d36a0a4.jpg) [Dakota Tasker](https://www.google.com/maps/contrib/108318336863509762075/reviews)2 months ago Really great, easy and direct support, which is hard to come by these days. Our contact, Luke Beard, has always been super helpful and responsive for everything. Speed on offer is well above what I've come to expect from Australia. ![Woden Clinic Capital Chinese Medicine profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_299cf51bc50cfd2647373a904e57e9f9.jpg) [Woden Clinic Capital Chinese Medicine](https://www.google.com/maps/contrib/108145154337526691895/reviews)2 months ago We have been a long-term customer and have always had a positive experience with the phone service team. Recently, we encountered some issues with our phone service, and we were very impressed by the support we received from Simon Dimes in the technical support team. Simon was very professional, patient, and helpful throughout the whole process. He took the time to understand our needs, explained everything clearly, provided timely responses, and offered excellent support to resolve the issue efficiently. It’s not often that you come across such friendly, reliable, and dedicated customer service. Thank you, Simon, and your team, for your outstanding help, professionalism, and great attitude. We truly appreciate your support and highly recommend your service! ![Rob McGregor profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_222ba2a4f1553cdf4a869b21544f5004.jpg) [Rob McGregor](https://www.google.com/maps/contrib/102725748885548430055/reviews)2 months ago Simon from Infinite looked after me really well (patient and instructive!) ![Lachlan Williams profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_6c5266d490a3711346c52e884c5dbe5e.jpg) [Lachlan Williams](https://www.google.com/maps/contrib/111564296917567123957/reviews)3 months ago Chris was excellent in resolving infrastructure issues with NBN within a couple of days which I think is some kind of a record. Highly recommend. ![Lee G profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_06af4322310386f5fde305ec23878443.jpg) [Lee G](https://www.google.com/maps/contrib/107512211602617633474/reviews)3 months ago Excellent local support from Simon and great speed on the G.Fast max personal if you need it. ![Katie Kendall profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_f6921857a28639237b024e0630d2971c.jpg) [Katie Kendall](https://www.google.com/maps/contrib/114056571122488774156/reviews)3 months ago I would highly recommend Infinite. Having a local company that understands your needs and requirements has made a huge difference to our business. Simon & Chris have been fantastic to work with. They are both knowledgeable, responsive, and always willing to help. --- ### [Personal Broadband Internet in Canberra – nbn, G.fast & VDSL2](https://www.infinite.net.au/personal/) **Published:** October 23, 2024 **Author:** Anthony Bortolotto **Content:** ## Our personal broadband offering in Canberra ![60](https://www.infinite.net.au/wp-content/uploads/2022/10/feature-one-shape-1.avif) ### [Infinite SmartLife Packages](/personal/infinite-smartlife) ![60](https://www.infinite.net.au/wp-content/uploads/2022/10/feature-one-shape-1.avif) ### [Vision Personal Broadband](/personal/vision-personal) ![60](https://www.infinite.net.au/wp-content/uploads/2022/10/feature-one-shape-1.avif) ### [nbn Personal Broadband](/personal/nbn-personal) ![](https://www.infinite.net.au/wp-content/uploads/2022/10/service-available-shape-1.png) ![](https://www.infinite.net.au/wp-content/uploads/2022/10/service-available-shape-2.png) ![](https://www.infinite.net.au/wp-content/uploads/2022/10/service-available-shape-3.png) ### See what's available at your address Enter your address Check availability Running a business? [Check business plans for this address](/business/nbn-broadband/#address-section) ## Compare our Canberra internet plans PlanSpeedsPriceBest for**nbn**25/10, 50/20, 100/20, 100/40, 250/100, 500/50, 750/50, 1000/100, 1000/400, 2000/500 and 2000/2000 Mbpsfrom $79.95/moEverywhere in Canberra**Vision G.fast**Up to 1Gbps/100Mbpsfrom $89.95/moVision Network areas, where it is often faster than equivalent nbn**Vision VDSL2**25/10, 50/20 and 100/40 Mbpsfrom $59.95/moCovered by Vision Network areas After 22 years of delivering high-performance Business and Enterprise Internet solutions, Infinite Networks has expanded its reach to offer fast, reliable Internet services to homes across Canberra with an aim to be the best provider for Internet in the ACT region. As one of the most trusted Internet providers in the region, we take pride in being a local alternative to national providers who often prioritise price over performance. Our goal is simple – to deliver the best broadband experience, crafted by Canberrans for Canberrans. Whether you’re looking for nbn plans, G.fast and VDSL2 technology, or high-speed broadband tailored to your needs, we provide solutions designed to go beyond standard service. Infinite Networks stands out by offering more than just connectivity; we offer support you can trust, from a team that knows Canberra and cares about the community. Discover Internet the way it’s meant to be – with the speed, service and reliability that only a local provider can deliver. From personal plans for streaming and smart homes to business-grade solutions, Infinite Networks ensures everyone in Canberra has access to the best Internet services. Whether through nbn, G.fast or VDSL2, we are committed to providing fast and dependable broadband to keep your home or business connected, no matter what. --- ### [Important Documents](https://www.infinite.net.au/important-documents/) **Published:** October 4, 2023 **Author:** Diego Beltran **Content:** ## Important documents about Infinite’s services All of Infinite’s policies, agreements, product information, and forms in one place. ### Policy documents ### [Acceptable Use & Fair Use Policies](/wp-content/uploads/2023/10/INFINITE-NETWORKS-Acceptable-Use-and-Fair-Use-Policy.pdf) ### [Financial Hardship Policy](/wp-content/uploads/2023/10/INFINITE-NETWORKS-Financial-Hardship-Policy.pdf) ### [Privacy Policy](/important-documents/privacy-policy/) ### [COVID-19 Policy](/covid-19-policy/) ### Service agreement documents ### [Standard Terms & Conditions](https://www.infinite.net.au/wp-content/uploads/2025/12/Infinite-Networks-Pty-Ltd-Standard-Terms-and-Conditions.pdf) ### Business Critical Information Summaries (CIS) ### [Vision BusinessBroadbandCritical Information Summary (CIS)](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-business-Vision) ### [nbn BusinessFTTP/HFC CriticalInformation Summary (CIS)](/cis/CIS_InfiniteNetworks-nbn-business-fttphfc) ### [nbn Business FTTN/FTTB/FTTC CriticalInformation Summary (CIS)](/cis/CIS_InfiniteNetworks-nbn-business-fttncb) ### [Business Phones Critical Information Summary (CIS)](https://www.infinite.net.au/wp-content/uploads/2025/06/CIS_InfiniteNetworks-Business-Phone-Final-2025.pdf) ### Personal Critical Information Summaries (CIS) ### [Vision PersonalBroadbandCritical Information Summary (CIS)](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-personal-Vision) ### [nbn Personal FTTP/HFC CriticalInformation Summary (CIS)](/cis/CIS_InfiniteNetworks-nbn-personal-fttphfc) ### [nbn Personal FTTN/FTTB/FTTC CriticalInformation Summary (CIS)](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-nbn-personal-fttncb) ### Smartlife Critical Information Summaries (CIS) ### [Smartlife nbn® FTTP/HFCPersonalBroadband Critical Information Summary (CIS)](/cis/CIS_InfiniteNetworks-Smartlife-nbn-fttphfc) ### [Smartlife VisionG.fast PersonalBroadbandCritical Information Summary (CIS)](/cis/CIS_InfiniteNetworks-Smartlife-Vision-gfast) ### [Smartlife VisionVDSL2 PersonalBroadbandCritical Information Summary (CIS)](/cis/CIS_InfiniteNetworks-Smartlife-Vision-vdsl2) ### [Smartlife nbn® FTTCPersonalBroadband Critical Information Summary (CIS)](/cis/CIS_InfiniteNetworks-Smartlife-nbn-fttc) ### [Smartlife nbn® FTTN/FTTBPersonalBroadband Critical Information Summary (CIS)](/cis/CIS_InfiniteNetworks-Smartlife-nbn-fttnfttb) ### Product info ### [ Phone Call Rate Card](/important-documents/Infinite-Networks-Phone-Call-Rate-Card) ### [ International Call Rate Card](/important-documents/Infinite-Networks-International-Call-Ratecard) ### Web Development ### [Web Development Support & Warranty](/web-development-policies/#web-support) ### [Web Development Estimate Policy](/web-development-policies/#web-estimate) ### [Browser Compatibility and Support Policy](/web-development-policies/#web-browser) ### Competition notices ### [ Facebook Internet Giveway July 2026 ](/important-documents/facebook-internet-giveway-july-2026/) We are here to help your business thrive # Enquire now Looking for versions of our agreements pre October 2020? Please contact or calling us on [1300 790 337](tel:1300790337) to arrange for copies to be made available to you. If you want a quote, or if you have a question, you can send us a message below or call us on [1300 790 337](tel:1300790337) between 8:30am – 5:00pm AEST on weekdays. POLICIES "\*" indicates required fields Name\* Email\* Phone\* Untitled\* CAPTCHA Send a message --- ### [nbn Business Broadband](https://www.infinite.net.au/business/nbn-broadband/) **Published:** August 13, 2023 **Author:** Anthony Bortolotto **Content:** Go beyond for nbn for your business## business nbn plans Our focus is all about providing the best experience on the Internet to Australian businesses like yours. We go beyond for performance, support and understanding the importance of you're Internet being online in the modern day of being connected to the cloud. All our plans come with a static IPv4 and native IPv6 addresses. - #### Business focused ISP Our network is designed for business so no slow downs at peak times so your always running at the fastest speed - #### 100% Australian owned Responsive and local Australian support so you will never speak to an overseas call centre - #### Superior performance Our network is designed for quality and lowest latency for domestic & international connectivity - #### No lock-in contracts Flexible options to allow your business to grow by changing plans when required ### Small and Efficient nbn 25/10 Unlimited Business All TechnologiesA reliable connection for home offices handling everyday web browsing, email, cloud applications and essential online services. - Up to 25/10 Mbps - Typical business hours speed 25/8 Mbps (9am to 5pm) - Unlimited usage $84.95/month inc GST [Critical Information Summary](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-nbn-business-fttncb) ### Tiny and Robust nbn 50/20 Unlimited Business All TechnologiesIdeal for small branch offices using cloud applications, email and everyday business services across multiple devices. - Up to 50/20 Mbps - Typical business hours speed 48/17 Mbps (9am to 5pm) - Unlimited usage $99.95/month inc GST [Critical Information Summary](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-nbn-business-fttncb) ### Up and Growing nbn 100/40 Unlimited Business FTTN, FTTB, FTTCBuilt for growing businesses that rely on video conferencing, cloud platforms, file sharing and seamless day-to-day collaboration. - Up to 100/40 Mbps - Typical business hours speed 96/35 Mbps (9am to 5pm) - Unlimited usage $109.95/month inc GST [Critical Information Summary](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-nbn-business-fttncb) ### Up and Growing nbn 250/100 Unlimited Business FTTP, HFCBuilt for growing businesses that rely on video conferencing, cloud platforms, file sharing and seamless day-to-day collaboration. - Up to 250/100 Mbps - Typical business hours speed 240/88 Mbps (9am to 5pm) - Unlimited usage $109.95/month inc GST [Critical Information Summary](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-nbn-business-fttphfc) ### Meetings and Uploads nbn 500/50 Unlimited Business FTTP, HFCHigher capacity for busy teams, supporting large file transfers, cloud services, video conferencing and multiple users working simultaneously. - Up to 500/50 Mbps - Typical business hours speed 495/42 Mbps (9am to 5pm) - Unlimited usage $109.95/month inc GST [Critical Information Summary](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-nbn-business-fttphfc) ### Intensive Workloads nbn 500/200 Unlimited Business FTTP, HFCHigh-performance connectivity with enhanced upload capacity for businesses moving large files, using cloud platforms and collaborating with remote teams. - Up to 500/200 Mbps - Typical business hours speed 495/175 Mbps (9am to 5pm) - Unlimited usage $134.95/month inc GST [Critical Information Summary](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-nbn-business-fttphfc) ### Efficiency and Time nbn 1000/400 Unlimited Business FTTP, HFCExceptional capacity for data-intensive businesses, delivering fast uploads and downloads for cloud operations, content creation, backups and high-demand workloads. - Up to 1000/400 Mbps - Typical business hours speed 890/350 Mbps (9am to 5pm) - Unlimited usage $154.95/month inc GST [Critical Information Summary](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-nbn-business-fttphfc) ### Maximum Speed nbn 2000/500 Unlimited Business FTTP, HFCOur ultimate business connection, providing exceptional download and upload performance for demanding enterprises, large teams, cloud infrastructure and data-intensive operations. - Up to 2000/500 Mbps - Typical business hours speed 1720/440 Mbps (9am to 5pm) - Unlimited usage $234.95/month inc GST [Critical Information Summary](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-nbn-business-fttphfc) All plans include: Dual stack IPv4 & IPv6, Expert local support, Nextgen Customer Portal, No lock in contracts To sign up online, check your address on this page or call us on 1300 790 337. ## Business nbn benefits ## Plan features ### Expert local support Our work isn’t just about tech specs, it’s about how we use them to make people’s lives better. ### Free Static IPv4 Address Secure and manage your network effectively, a static IP address allows you to remotely manage the site more easily. ### No lock in contracts Flexibility to change between speeds as you need to scale your business up and down as required. Manage this through our portal to do this as you please. ### Native IPv6 address range Connect to websites and services on the latest IP address spacing to future proof your business. ### Higher upload speeds Upload your files to cloud storage faster and a better experience better video conferencing on apps such as Onedrive, Google Drive, Teams and Zoom. ### Optional SLAs Add additional Service Level Agreements to your business nbn plan to prioritise support and resolution. Get in contact with us # Have a question? Our business is about people, so we talk like humans, not machines. But we also take our work seriously and treat our customers with respect. Our customers are never a number — we’re not rigid or process bound. We’re dedicated to finding solutions that solve the specific problems faced by our customers. If you have any questions contact us using the form here or call to speak to friendly team on 1300 790 337. NBN BROADBAND "\*" indicates required fields Name\* Business name Email\* Phone\* Untitled\* CAPTCHA Send a message --- ### [nbn Personal Broadband](https://www.infinite.net.au/personal/nbn-personal/) **Published:** September 16, 2024 **Author:** Diego Beltran **Content:** Go beyond for nbn for your home## Personal nbn plans Our focus is all about providing the best experience on the Internet to Australian homes like yours. We go beyond for performance, support and understanding the importance of your Internet being online in the modern day of being connected to the cloud. - #### Local Canberra ISP Our goal is to provide the best Internet to you in Canberra and be a provider of choice. We know Canberra & Internet so you are supported locally. - #### 100% Australian owned Not only Australian but Canberra. We provide responsive and local Australian support so you will never speak to an overseas call centre. - #### Superior performance Our network is designed for quality and lowest latency for domestic & international connectivity. We are a premium alternative to low cost providers. - #### No lock-in contracts Life changes and so do your circumstances, we provide month to month nbn services to give you flexibility managing your broadband service. ### Browsing & Email nbn 25/10 Personal All TechnologiesA great starting connection for everyday web browsing and staying connected on a few devices. - Up to 25/10 Mbps - Typical evening speed 25/8 Mbps (7pm to 11pm) - Unlimited usage $79.95/month inc GST [Critical Information Summary](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-nbn-personal-fttncb) ### Streaming & Browsing nbn 50/20 Personal All TechnologiesPerfect for small households enjoying daily web surfing, emails and relaxed evening streaming. - Up to 50/20 Mbps - Typical evening speed 48/17 Mbps (7pm to 11pm) - Unlimited usage $94.95/month inc GST [Critical Information Summary](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-nbn-personal-fttncb) ### Family Streaming nbn 100/20 Personal FTTN, FTTB, FTTCEnjoy smooth HD streaming, crisp video calls and seamless productivity across several devices. - Up to 100/20 Mbps - Typical evening speed 96/17 Mbps (7pm to 11pm) - Unlimited usage $98.95/month inc GST [Critical Information Summary](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-nbn-personal-fttncb) ### Busy Households nbn 500/50 Personal FTTP, HFCConnect multiple devices easily; excellent for competitive gaming, smooth 4K streaming and smart systems. - Up to 500/50 Mbps - Typical evening speed 495/42 Mbps (7pm to 11pm) - Unlimited usage $98.95/month inc GST [Critical Information Summary](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-nbn-personal-fttphfc) ### Work & Play nbn 100/40 Personal FTTN, FTTB, FTTCExperience flawless video meetings, quick file sharing and effortless collaboration for remote workers. - Up to 100/40 Mbps - Typical evening speed 96/35 Mbps (7pm to 11pm) - Unlimited usage $109.95/month inc GST [Critical Information Summary](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-nbn-personal-fttncb) ### More than Streaming nbn 750/50 Personal FTTP, HFCDesigned to keep active households flowing with plenty of bandwidth for everyone and all their smart tech. - Up to 750/50 Mbps - Typical evening speed 745/42 Mbps (7pm to 11pm) - Unlimited usage $114.95/month inc GST [Critical Information Summary](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-nbn-personal-fttphfc) ### Power Users nbn 1000/100 Personal FTTP, HFCExceptional capacity for demanding users, delivering rapid cloud syncing and support for countless connected devices. - Up to 1000/100 Mbps - Typical evening speed 890/88 Mbps (7pm to 11pm) - Unlimited usage $124.95/month inc GST [Critical Information Summary](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-nbn-personal-fttphfc) ### Maximum Speed nbn 2000/100 Personal HFCUltimate performance featuring premium upload capacity for content creators and hyper-connected households. - Up to 2000/100 Mbps - Typical evening speed 1720/88 Mbps (7pm to 11pm) - Unlimited usage $184.95/month inc GST [Critical Information Summary](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-nbn-personal-fttphfc) ### Maximum Speed nbn 2000/200 Personal FTTPUltimate performance featuring premium upload capacity for content creators and hyper-connected households. - Up to 2000/200 Mbps - Typical evening speed 1720/186 Mbps (7pm to 11pm) - Unlimited usage $184.95/month inc GST [Critical Information Summary](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-nbn-personal-fttphfc) All plans include: Dual stack IPv4 & IPv6, Expert local support, Nextgen Customer Portal, No lock in contracts To sign up online, check your address on this page or call us on 1300 790 337. ## Personal nbn benefits ## Plan features ### Expert local support Our local team is here to support you with friendly service whenever you need it. We’re proud to be part of the Canberra community, ensuring you always have someone nearby to help with any internet needs. ### No lock in contracts Flexibility to change between speeds as you need to scale your connection up and down as required. Upgrade to a faster speed instantly and schedule a downgrade in line with your next anniversary date through our portal. ### Best latency in Canberra When you’re working from home uploading documents for work happen lightning fast as we deliver our nbn services in Canberra. Many providers backhaul their Canberra tails to Sydney so by using Infinite you know your service is achieving the best latency possible. ### Unlimited transfer limits No transfer limits or bandwidth shaping meaning a simple fixed cost per month and no surprises to ensure your connection is work at its maximum. While this isn’t something new it provides the confidence there is no extra costs each month. Get in contact with us # Have a question? Our business is about people, so we talk like humans, not machines. But we also take our work seriously and treat our customers with respect. Our customers are never a number, we’re not rigid or process bound. We’re dedicated to finding solutions that solve the specific problems faced by our customers. If you have any questions contact us using the form here or call to speak to friendly team on 1300 790 337. NBN BROADBAND "\*" indicates required fields LinkedIn This field is for validation purposes and should be left unchanged. Name\* Email\* Phone\* Untitled\* CAPTCHA Send a message --- ### [Community](https://www.infinite.net.au/community/) **Published:** August 13, 2023 **Author:** Anthony Bortolotto **Content:** Giving back is a demonstration of Infinite Networks core values## Supporting our local community ![Harry Bates standing in front of his car holding his helmet](https://www.infinite.net.au/wp-content/uploads/2026/09/harrybates-zoomedout.avif "Harry bates in front of his car and truck infinite infinite") Photo by [Ethan Caragh Photography](https://www.instagram.com/ecaff_media/) ## Harry Bates Infinite Networks is proud to team up with Canberra’s own Harry Bates, four-time Australian Rally Champion, as his Official Internet Partner. As a proudly Canberra-based business, we love supporting local talent competing at the highest level and representing our city on the national and international stage. Harry and his rally team share many of the values that drive Infinite Networks. Speed matters, but lasting performance comes from reliability, preparation, great equipment, and a strong team working together. It’s a natural fit between two Canberra teams that believe in pushing performance further and going beyond. [ Discover more ](https://www.harrybates.com.au/) ## KidsafeACT Infinite Networks recognises that our connection to Canberra goes much deeper than the internet services we provide. We view our involvement as a natural way to return the support we receive from the local area. It is important for us to build meaningful links that result in better outcomes for everyone involved. We focus on building social bonds that allow people to connect and grow together. Our team approaches these initiatives with a sense of responsibility and a genuine desire to help. We look for ways to contribute our skills and resources where they can do the most good. By staying involved and looking for new ways to assist we ensure that our contributions remain relevant. This commitment to the community is part of how we operate every day because we value the relationships we have built over the years. [ Discover more ](https://www.kidsafeact.com.au/) ![KidsSafeACT at the National Multicultural Festival.](https://www.infinite.net.au/wp-content/uploads/elementor/thumbs/KidSafeACT-rqh5n63tqk2qivm8kowpphkqlb8jcwly2fi8rwcgjk.avif "KidSafeACT") ![](https://www.infinite.net.au/wp-content/uploads/2023/09/Jim-Mooney-on-air-cropped-1200x817-1-1024x697.jpg "Jim-mooney-on-air-cropped-1200x817 infinite infinite") ## Artsound FM Infinite Networks has supported Artsound FM and specifically its Senior Memories program for almost a decade. We provide NBN broadband connections and dedicated hosting so the service can continue streaming to Canberra and the surrounding region. As a Canberra based community radio station, the fit seemed perfect as the streaming service and Infinite Networks shared a similar ethos and mission. We look forward to continuing our partnership with Artsound FM to provide era-specific music to the aged care community who otherwise have limited access to entertainment. [ Discover more ](https://artsound.fm/) ## RSPCA Australia Infinite Networks has supported RSPCA Australia during the Bushfire crisis in early 2020. Infinite Networks supports RSPCA Australia with a backup internet connection so that RSPCA Australia can continue serving the community even when a disaster occurs at their office. RSPCA is a federal organisation that is a community-based and independent charity that provides animal care and protection services across the country. Their state-based societies in each state and territory perform important duties such as running animal rehoming shelters, investigating and persecuting animal cruelty complaints. They also educate the community on the responsibility of owning a pet and animal welfare. [ Discover more ](https://www.rspca.org.au/) ![](https://www.infinite.net.au/wp-content/uploads/2023/09/RSPCA_round_corporate_supporter-555x389.jpg "Rspca_round_corporate_supporter infinite infinite") ![](https://www.infinite.net.au/wp-content/uploads/2023/09/2-column-banner-charity-600-x-400-jpg-7ad8e8.jpg "2-column-banner-charity-600-x-400-jpg-7ad8e8 infinite infinite") ## Project Independence​ Infinite Networks has sponsored Project Independence for the last 3+ years by providing NBN broadband connections and Web Development. We plan to continue supporting this fabulous organisation. Project Independence is a social organisation working on housing developments for people with an intellectual disability in Canberra. They are the first organisation in Australia where people with an intellectual disability can achieve ownership of a property through a unique financial model that utilises a component of their disability support pension. In addition to building financial security, homeownership in this model means access to safe and suitable housing helping people achieve independence with choice and control of their living situation. [ Discover more ](https://www.projectindependence.com.au/) ## Aspen Medical Foundation Infinite Networks has supported the Aspen Foundation for 5 years through web development assistance and maintenance. The Aspen Foundation focusses its support on remote communities in Australia where Aspen Medical most frequently works. Whilst many Australians have relatively easy access to healthcare and health education through the Government-funded Medicare system, this access is often limited for people living in remote and Indigenous communities. Limited access directly contributes to the prevalence of key illnesses and disease in these remote communities. These illnesses and diseases are more similar to those seen in developing countries than in an Organisation for Economic Co-operation and Development (OECD) nation like Australia and rarely if ever, seen in regional and metropolitan Australian environments. [ Discover more ](https://www.aspenfoundation.org.au/) ![](https://www.infinite.net.au/wp-content/uploads/2023/09/UoN-Scholarship.jpg "Uon-scholarship infinite infinite") ![](https://www.infinite.net.au/wp-content/uploads/2023/09/trident-e-sports-infinite-1024x683.jpg "Trident-e-sports-infinite infinite infinite") ## Trident E-Sports Infinite Networks is proudly supporting Trident E- Sports, an unstoppable presence in the realm of competitive gaming, through their unparalleled expertise and exceptional support. Infinite Networks recognizes the potential of Trident E-Sports and is committed to helping them reach new heights in their journey. Together, they are teaming up to completely transform the world of e-sports, delivering groundbreaking ideas and exhilarating experiences to fans across the globe. Trident E-Sports has an outstanding team of passionate gamers who value working as a team and competing in at the highest levels in e-sports in Australia and around the world. Their passion drives them to go beyond limits in the gaming arena and beyond their achievements. They understand the importance of supporting their community, making a positive impact through initiatives that extend far beyond the gaming world. [ Discover more ](https://tridentesports.com/) --- ### [Website Hosting](https://www.infinite.net.au/business/website-hosting/) **Published:** August 13, 2023 **Author:** Anthony Bortolotto **Content:** Go beyond for## Business website hosting Infinite uses cPanel web hosting software. Host your website on a hosting platform for small businesses, whether you’re planning to start a business, already own a business, or want to run an eCommerce website. - #### Fast & reliable Using our own network and infrastructure we maximise uptime. - #### Local expert support We run the servers so you can speak with the technical experts if needed. - #### Secure & Scalable Using state of the art network, servers & storage keeps your site safe. - #### Hosted in Australia Your website, data & emails stay in Australia and never shared with third parties. ## Dedicated to performance The performance and stability of your business website sets it apart from everyone else. That’s why we offer business-grade website hosting and support for all of our customers. You can relax knowing that your business website is hosted right here in Australia and supported by our local team. You can even add professional maintenance and monitoring to your hosting to make sure your website is always there working for you. ![](https://www.infinite.net.au/wp-content/uploads/2023/09/hp-blades-1024x683.jpg "Hp blade infrastructure infinite infinite") ## Our plans See our plans below, our friendly and expert team is based in Canberra, Australia, and are ready to help you with any questions you may have regarding your website. Hosting #### Lite plan - 2GB disk space - Infinite monthly transfers - Infinite POP/IMAP accounts - Infinite MySQL/MariaDB databases - Infinite add-on domains - Infinite parked domains - Infinite subdomains - 100% CPU allowance - 1GB Memory allowance ## $ 9 .95 / month [Sign up now](https://signup.infinite.net.au/incoming#offer=181) Hosting #### Plus plan - 10GB disk space - Infinite monthly transfers - Infinite POP/IMAP accounts - Infinite MySQL/MariaDB databases - Infinite add-on domains - Infinite parked domains - Infinite subdomains - 200% CPU allowance - 4GB Memory allowance ## $ 19 .95 / month [Sign up now](https://signup.infinite.net.au/incoming#offer=182) Hosting #### Premium plan - 20GB disk space - Infinite monthly transfers - Infinite POP/IMAP accounts - Infinite MySQL/MariaDB databases - Infinite add-on domains - Infinite parked domains - Infinite subdomains - 400% CPU allowance - 8GB Memory allowance ## $ 39 .95 / month [Sign up now](https://signup.infinite.net.au/incoming#offer=183) ## Website hosting benefits ## Hosting plan features ### Single bill Multiple payment options and flexible billing allowing you to receive one single bill for all services with us. ### cPanel Control Panel Log on and manage your website hosting yourself creating new domains, emails and database any time 24/7. ### Secure, scalable and cost-effective Hosted on enterprise grade networking and infrastructure using the latest software. ### Spam filtering Using our anti-spam systems you can manage and tweak your spam and settings. ### Expert local support If you need help with your website or emails you can call and speak to our team located here in Australia. ### Daily backups We back your site and emails up every night and retain them in the event you need to get recovery an item. ## Hosting options for every stage Every business is at a different point, so we offer a few ways to host. Our cPanel web hosting suits business sites, WordPress and eCommerce, fully managed at a fixed price of $77 per month. If you need root access or dedicated resources, our [Infrastructure as a Service](/enterprise/infrastructure-as-a-service-iaas/) provides VPS and private cloud hosting in Canberra. Businesses with their own hardware can use [co-location in our Canberra data centre facilities](/carrier/co-location/). If you would rather not think about updates at all, our [managed maintenance](/development/managed-maintenance/) keeps [WordPress](/development/wordpress-maintenance/) and [Drupal](/development/drupal-maintenance/) sites updated and secure. ## Frequently asked questions ### Where are your servers located? Our servers are right here in Canberra, or you can choose Sydney for the best international connectivity. Always on Australian soil, on Infinite’s own network. ### Can you migrate our existing site? Yes. Our Canberra team handles migration from your current host, typically with minimal downtime. ### Do you host email too? Yes. Australian-hosted email is included with your cPanel hosting. Get in contact with us ## For a free chat and quote We have offered website hosting since our first day of business. We have 20 years experience of hosting Australian small business and organisations’ websites. We have our own Data Centres located in Sydney and Canberra so we can host your website close to you and your clients ensuring your website loads as fast as possible for your visitors. Sign up with instant activation by selecting your plan above or get in contact with us if you have any questions. ### [Call us on 1300 790 337](tel:1300790337) WEBSITE HOSTING "\*" indicates required fields Name\* Business name Email\* Phone\* Untitled\* CAPTCHA Send a message --- ### [SIP Trunks](https://www.infinite.net.au/enterprise/sip-trunks/) **Published:** August 13, 2023 **Author:** Anthony Bortolotto **Content:** Go beyond for## Call quality and reliability In today's world, enterprise phone systems are still needed in many industries providing familiarity and confidence. At Infinite, we offer you the freedom to purchase a specific number of channels, enabling multiple concurrent calls for your SIP enabled phone system. - #### Fixed Costs We provide unlimited calls per channel providing certainty - #### Inbound numbers Geo specific inbound numbers for each state and 1300 and 1800 numbers - #### Scalability As your business grows add or remove a channel at a time for flexibility - #### Caller ID Support Inbound and Outbound caller ID support allowing you to manage your calls ### Key features - Single invoice for all services per month - Expert support from a local team - Resilience and redundancy as standard - We help you with getting things setup ### Key specifications - Voice over IP (VoIP) - Session Initiation Protocol (SIP) - DTMF: RFC2833 - Codecs: G.711a ALAW, PCMA, G.729A ## Frequently asked questions ### How many SIP channels do we need? One channel carries one concurrent call. A ten-person office typically runs comfortably on 4 to 6 channels. We will size it with you and you can adjust at any time. ### Can you port our existing numbers? Yes. Existing (02) numbers and inbound 1300 and 1800 services can be ported to Infinite. ### Do SIP trunks work with our current PBX? If it is SIP enabled (including 3CX, Asterisk-based and most modern systems), yes. If you are replacing an older PBX entirely, our [hosted phone systems](/enterprise/phone-systems/) may suit you better. Get in contact with us ## For a free chat and quote In the modern business world, you need a crystal clear and reliable voice network to handle your important communications. We can setup easy-to-use, cost-effective systems for you that are scalable, affordable, and locally supported right here in Canberra. You get line and number rental, unlimited local, national and mobile calls all included with your service at a fixed price. This all-in-one solution streamlines your communication needs and allows you to focus your energies where it counts. Get in contact with us and one of our experienced team members we will be in touch to have a chat about your requirements and how we can help. SIP Trunks "\*" indicates required fields Name\* Business name Email\* Phone\* Untitled\* CAPTCHA Send a message --- ### [Phone Systems](https://www.infinite.net.au/enterprise/phone-systems/) **Published:** August 13, 2023 **Author:** Anthony Bortolotto **Content:** Go beyond for## flexible & adaptable business phone solutions **Versatile & Scalable Business Phone Solutions Discover** Infinite's business Cloud phone solution, designed to empower your organisation with a comprehensive suite of features. Enjoy the freedom to effortlessly add or modify extensions and phones, ensuring your business can expand and evolve seamlessly. Our advanced cloud technology not only enhances communication but also improves efficiency and collaboration within your team. With Infinite, you can count on reliable, high-quality service that adapts to your needs, helping you stay ahead in today's fast-paced business environment. Experience the future of business communication with Infinite.. - #### Unlimited calls Flat rate pricing giving your business bill certainty - #### Handsets or apps You choose, have handsets some people & apps for others or have both - #### Available anywhere Hosted in the Cloud allowing to use you phones at home - #### MS Teams integration Push calls to Microsoft Teams for only people who need it ## 3CX Features Experience the power of 3CX phone software with Canberra’s leading 3CX Partner. We offer a comprehensive solution that includes licensing, enterprise-grade Australian hosting, handsets, and ongoing support and management. With our 3CX solution, you can effortlessly add or modify extensions and phones, giving your business the agility to grow and adapt as needed. It's the ideal choice to modernize and centralize multi-site operations under one streamlined management system. Enhance your business communication with the flexibility and reliability of 3CX. #### Extensions #### Flat rate calls #### Video #### Chat #### Recordings #### Uptime Go beyond for## Support that Goes Beyond Our cloud phone system ensures you get the best value for your investment, making advanced communication solutions available to businesses of any size. What truly sets us apart is our commitment to go beyond. Our team of dedicated professionals is based in Australia, ready to provide personalized assistance whenever you need it. We understand your unique challenges, enabling us to offer tailored solutions and proactive support that anticipates your needs. By choosing our cloud-based phone solution, you are ensuring that you have a reliable, local partner who is invested in your success. Infinite networks is the perfect blend of innovation, strategic guidance, and prompt service with our comprehensive communication solutions. ![](https://www.infinite.net.au/wp-content/uploads/2023/09/infinite-3cx-devices.png) All Inclusive ## Frequently asked questions ### What does a hosted PBX cost in Canberra? A shared hosted PBX starts from $27.95 per extension per month, and dedicated instances start from $330 per month for 16 extensions. Unlimited calls are included at a flat rate, so there are no per-call surprises. ### Can we keep our existing phone numbers? Yes. We port your existing Canberra (02) numbers and can provide geo-specific numbers for each state as well as 1300 and 1800 numbers. ### Do we need special internet for VoIP? Any reliable business connection will work. Pairing your phone system with Infinite [business internet](/business/) lets us prioritise voice traffic from end to end on our own network. ### What happens if the internet drops out? Calls can fail over to mobile apps automatically over 5G, so your business keeps answering wherever you are, even if your broadband service is down. Get in contact with us ## For a free chat and quote In the modern business world, you need a crystal clear and reliable voice network to handle your important communications. We can setup easy-to-use, cost-effective systems for you that are scalable, affordable, and locally supported right here in Canberra. You get line and number rental, unlimited local, national and mobile calls all included with your service at a fixed price. This all-in-one solution streamlines your communication needs and allows you to focus your energies where it counts. Get in contact with us and one of our experienced team members we will be in touch to have a chat about your requirements and how we can help. BUSINESS PHONE SYSTEMS "\*" indicates required fields Name\* Email\* Phone\* Untitled\* CAPTCHA Send a message --- ### [Vision Personal Broadband](https://www.infinite.net.au/personal/vision-personal/) **Published:** August 16, 2024 **Author:** Jon McLean **Content:** Go beyond for Personal broadband## G.Fast & VDSL2 Ultra Broadband in Canberra For over 21 years, we’ve been dedicated to bringing the best internet experience across Canberra. Our commitment goes beyond just providing a connection — we aim to enhance your online experience with fast, reliable internet that keeps you connected, entertained, and supported every step of the way. - #### Local Canberra ISP Our goal is to provide the best Internet to you in Canberra and be a provider of choice. We know Canberra & Internet so you are supported locally. - #### 100% Australian owned Responsive and local Australian support so you will never speak to an overseas call centre - #### Fastest FTTN speeds Using G.fast you get access to the fastest speeds available over Fibre to the Node (FTTN) where you couldn't before providing an alternative to nbn. - #### No lock-in contracts Flexible options to allow your business to grow by changing plans when required [Infinite Networks](https://search.google.com/local/reviews?placeid=ChIJfcZxjjazF2sRXbUzptkjo6U) 4.9Based on 305 reviews powered by Google ![CTS CORPORATION profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_a62248dce894b88df05a7fed4175b0be.jpg) [CTS CORPORATION](https://www.google.com/maps/contrib/108587327063835020153/reviews)5 days ago We really appreciate the prompt and professional support from the Infinite team, especially Simon Dimes. He was able to resolve our website issues within just one day. Amazing service! Highly recommended! ![Tom Tokich profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_2c0458ad9c598aa8d3c041df7a14b59d.jpg) [Tom Tokich](https://www.google.com/maps/contrib/108754675894064359676/reviews)1 week ago Sabina provided excellent service through the whole process ![Nadine Stephen profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_c642c241c54618acb5873b8ecd39c133.jpg) [Nadine Stephen](https://www.google.com/maps/contrib/106874060856154783212/reviews)1 week ago Simon was incredibly helpful and responsive in solving my access issue! ![Christopher B profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_05a2efa2a94b9ab2fc445de09bf8d625.jpg) [Christopher B](https://www.google.com/maps/contrib/109985418847339864479/reviews)2 weeks ago Have been with Infinite Networks for several years now, and I can confidently say they are much better than other providers. After dealing with endless frustration with other providers in the past, the consistently fast speeds and incredible service prpvided by Infinite Networks has really stood out. Thanks as well to Simon, who was fantastic during my recent move. He handled everything smoothly, made the transition completely hassle-free, and provided the great support I’ve come to expect from their team over the years. Having genuine local support makes all the difference. Highly recommended! ![Wayne @ Mayner & Cochran profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_c7367dc22ed22d0bd26a0c5841398b45.jpg) [Wayne @ Mayner & Cochran](https://www.google.com/maps/contrib/106742962130454754062/reviews)3 weeks ago These guys are very good at what they do, friendly and professional. Highly recommend ![Tony G profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_86553c14abd70a79ed1412b75ad714d7.jpg) [Tony G](https://www.google.com/maps/contrib/101432216717680957115/reviews)3 weeks ago This is a fantastic ISP. We are getting amazing speed on the “Vision” plan (4/5 times faster) than our previous plan and paying less per month. The service desk is also remarkably great. We had a compatibility problem on start up and the response was brilliant – they even hand delivered an alternative modem/router to assist on the day of the service call. (Shout out to Sabina who was so extraordinarily helpful.) Highly recommended. ![Vanessa profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_56ec002480216f1fa8c67c6485586630.jpg) [Vanessa](https://www.google.com/maps/contrib/112402752563835182945/reviews)4 weeks ago Recently signed up with Infinite – very fast easy process with great & responsive customer service by Simon and the team. ![Matthew Sammels profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_d0fc028c0625e76e5f4f1786476853b9.jpg) [Matthew Sammels](https://www.google.com/maps/contrib/114944014888532566920/reviews)1 month ago I switched to Infinite’s G.fast network a few years back. Setup was quick and I was up and running in no time at all. Speeds are always at what I am subscribing to. In the rare occasions that there’s an issue, I really appreciate the prompt local help and support from Luke and the Infinite support team. ![Anthony Toms profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_21f300c8f6b263308d3e705f52a1688a.jpg) [Anthony Toms](https://www.google.com/maps/contrib/112520622552131063138/reviews)1 month ago I recently had issues with my ip phone connection not making or receiving calls all while my internet connection was fine. Simon Dimes was very helpful and resolved the issue with my phone with in a short time frame. Infinite and the team go above and beyond to ensure their customers issues are resolved promptly. I would highly recommend them for phone and internet services. ![Chris Van Der Wielen profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_a8df52648804ae2f94d7d647ffc887a1.jpg) [Chris Van Der Wielen](https://www.google.com/maps/contrib/101494839383975562588/reviews)1 month ago Incredible customer support. I called once and Chris immediately answered. He was knowledgable and provided great advice. Simon also helped us. Cannot recommend highly enough for anyone in Canberra. ![Gazza777 profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_69b71490ea1b424ede1d9e8a34151751.jpg) [Gazza777](https://www.google.com/maps/contrib/105016998819419261352/reviews)1 month ago Faults are rare and usually self-correcting. Staff are helpful, courteous and competent; above all they speak a comprehensible English, not the gibberish you get from people like iinet whose call centres are in Sth Africa and who speak something they think is English but ain’t. Nor is one forced to wait lengthy periods to get a call answered. You are not cheap, but like they say you pay peanuts you get monkeys. I wd have given you five stars except that on principle I believe nobody’s perfect ![Wei Sam profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_2ec3333be02d27195e5bd3f19c3cda63.jpg) [Wei Sam](https://www.google.com/maps/contrib/109117378812160420380/reviews)1 month ago Moving to Infinite Networks wasn’t all smooth. However, Sabina has been very helpful and extremely patient to help with the transition and get everything sorted eventually. ![Xan Millar profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_794e091058c7351f1a6efb74c6b1e1d1.jpg) [Xan Millar](https://www.google.com/maps/contrib/108351134392230463088/reviews)2 months ago Huge thanks to Luke at Infinite Networks for his outstanding customer service and support. Dealing with line issues can be incredibly frustrating, but Luke went above and beyond to advocate for me, trying to get techs out to site and constantly keeping me in the loop. He provided continuous support over the phone and email, always making sure I had guidance throughout the whole process. ![Desi profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_9e8d3eb70e6908dacb64ca9d969daad5.jpg) [Desi](https://www.google.com/maps/contrib/110348370237848611302/reviews)2 months ago Went with Infinite to ensure we had local support etc….., great experience from tge first phone call to set up. Chris was a great help navigating a challenging set up because the premises was new and never been connected as well as having a conflicting address…… Thankyou. ![Daniel Rea profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_8b1269e04219c8d509e17c01c8af5b47.jpg) [Daniel Rea](https://www.google.com/maps/contrib/111358123898265934271/reviews)2 months ago Thank you Sabina N ![Dakota Tasker profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_f67c19950acd103fc6f0891e8d36a0a4.jpg) [Dakota Tasker](https://www.google.com/maps/contrib/108318336863509762075/reviews)2 months ago Really great, easy and direct support, which is hard to come by these days. Our contact, Luke Beard, has always been super helpful and responsive for everything. Speed on offer is well above what I’ve come to expect from Australia. ![Woden Clinic Capital Chinese Medicine profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_299cf51bc50cfd2647373a904e57e9f9.jpg) [Woden Clinic Capital Chinese Medicine](https://www.google.com/maps/contrib/108145154337526691895/reviews)2 months ago We have been a long-term customer and have always had a positive experience with the phone service team. Recently, we encountered some issues with our phone service, and we were very impressed by the support we received from Simon Dimes in the technical support team. Simon was very professional, patient, and helpful throughout the whole process. He took the time to understand our needs, explained everything clearly, provided timely responses, and offered excellent support to resolve the issue efficiently. It’s not often that you come across such friendly, reliable, and dedicated customer service. Thank you, Simon, and your team, for your outstanding help, professionalism, and great attitude. We truly appreciate your support and highly recommend your service! ![Rob McGregor profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_222ba2a4f1553cdf4a869b21544f5004.jpg) [Rob McGregor](https://www.google.com/maps/contrib/102725748885548430055/reviews)2 months ago Simon from Infinite looked after me really well (patient and instructive!) ![Lachlan Williams profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_6c5266d490a3711346c52e884c5dbe5e.jpg) [Lachlan Williams](https://www.google.com/maps/contrib/111564296917567123957/reviews)3 months ago Chris was excellent in resolving infrastructure issues with NBN within a couple of days which I think is some kind of a record. Highly recommend. ![Lee G profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_06af4322310386f5fde305ec23878443.jpg) [Lee G](https://www.google.com/maps/contrib/107512211602617633474/reviews)3 months ago Excellent local support from Simon and great speed on the G.Fast max personal if you need it. ![Katie Kendall profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_f6921857a28639237b024e0630d2971c.jpg) [Katie Kendall](https://www.google.com/maps/contrib/114056571122488774156/reviews)3 months ago I would highly recommend Infinite. Having a local company that understands your needs and requirements has made a huge difference to our business. Simon & Chris have been fantastic to work with. They are both knowledgeable, responsive, and always willing to help. ## Vision Network Plans Please enter your address to see if we can provision Vision Network at your premises ## Get $20 off/month for the first 6 months [Terms and conditions apply](https://www.infinite.net.au/wp-content/uploads/2025/12/Promotional-TCs.pdf) ### Vision VDSL2 25 Personal - Up to 25/5 Mbps - Unlimited usage $59.95/month inc GST [Critical Information Summary](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-personal-Vision) ### Vision VDSL2 50 Personal - Up to 50/20 Mbps - Unlimited usage $69.95/month inc GST [Critical Information Summary](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-personal-Vision) ### Vision VDSL2 100 Personal - Up to 100/40 Mbps - Unlimited usage $79.95/month inc GST [Critical Information Summary](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-personal-Vision) ### Vision G.fast Max Personal - Up to 1000/100 Mbps - Unlimited usage $89.95/month inc GST [Critical Information Summary](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-personal-Vision) To sign up online, check your address on this page or call us on 1300 790 337. ## Ultra Broadband benefits ## Plan features ### Expert local support Our local team is here to support you with friendly service whenever you need it. We’re proud to be part of the Canberra community, ensuring you always have someone nearby to help with any internet needs. ### No lock in contracts Flexibility to change between speeds as you need to scale your connection up and down as required. Moving from VDSL2 to G.fast requires an appointment you can downgrade from G.fast to VDSL2 at any time. ### Higher upload speeds up to 100Mbit When you’re working from home uploading documents for work happen lightening fast with upload speeds double of traditional home based broadband. With the extra head room for uploading information video conferencing and gaming the experience is just faster. ### Unlimited transfer limits No transfer limits or bandwidth shaping meaning a simple fixed cost per month and no surprises to ensure your connection is work at its maximum. While this isn’t something new it provides the confidence there is no extra costs each month. ### What is G.fast? G.fast is an innovation in broadband technology, utilising existing copper lines and nodes closer to your premises to achieve speeds as fast as traditional FTTP (Fibre To The Premises). This enables speeds up to 10 times faster than current available speeds on FTTN (Fibre To The Node). ## Frequently asked questions (FAQ) Is there a way to accurately predict speeds with G.fast before signing up? Not at this time. We are working with Vision Network to estimate speeds, but cable length, quality and interference significantly affects final sync speeds. What happens if I can’t get maximum speeds? Sync speeds vary by premises due to cable length, cable quality, and interference. If you cannot achieve speeds faster than 250/50Mbps, you will be offered a VDSL2 100/40Mbps service instead. If you opt for a up to 1000/100Mbps service but do not receive the desired speeds, you can choose one of our 250/50Mbps services. How long does it take to install? On average, where the connection is available and the order is accepted, installation takes between 2-4 working days. Who turns up to do the install? A representative from Vision Network will attend your installation, connect the provided G.fast Zyxel GM4100 modem, and test the service to the socket for VDSL2 connections. What type of Modem/Router do I need? (G.fast) For all G.fast plans, a Zyxel GM4100 modem is provided upon installation. Only a router is required to share the connection with other devices on your premises. What type of Modem/Router do I need? (VDSL2) Any VDSL2 modem or modem/router that supports the 17a Profile is suitable. Where is your network located? We are a Canberra-based ISP delivering broadband tails in Canberra. We have Points of Presence at TransACT House, NextDC C1 in Canberra, and Equinix SY4 in Sydney. What is the average ping speed I can expect from the first hop? Our customers typically experience 2-6ms pings to the first hop (Infinite Core Network located at TransACT House). Can I get a static IPv4 address? This plan uses Carrier Grade Network Address Translation (CGNAT) and does not include a Static IPv4 address but we do have business plans that deliver this feature. At this stage we do not offer CG-NAT opt out. ## Our plans vdsl #### 50/20Mbit - Perfect for 5-8 users - Unlimited transfers - Static IPv4 Address - Native IPv6 support - Expert Local Support - Typical Speeds of 49/18Mbit (9am - 5pm) ## $ 49.95 /m for first 6 months then $79.95/month vdsl #### 100/40Mbit - Perfect for 8-20 users - Unlimited transfers - Static IPv4 Address - Native IPv6 support - Expert Local Support - Typical Speeds of 98/48Mbit (9am - 5pm) ## $ 69.95 /m for first 6 months then $99.95/month g.fast #### Up to 1000/100Mbit - Perfect for 50-100 users - Unlimited monthly transfers - Static IPv4 Address - Native IPv6 support - Expert Local Support - Typical Speeds of 780/95Mbit (9am - 5pm) ## $ 109.95 /m for first 6 months then $139.95/month Get in contact with us # Have a question? Our business is about people, so we talk like humans, not machines. But we also take our work seriously and treat our customers with respect. Our customers are never a number — we’re not rigid or process bound. We’re dedicated to finding solutions that solve the specific problems faced by our customers. If you have any questions contact us using the form here or call to speak to friendly team on 1300 790 337. VISION BROADBAND "\*" indicates required fields Name\* Email\* Phone\* Untitled\* CAPTCHA Send a message --- ### [Infinite SmartLife Packages](https://www.infinite.net.au/personal/infinite-smartlife/) **Published:** October 9, 2025 **Author:** Anthony Bortolotto **Content:** A connected home that just works## Find your peace of mind with a smarter network - #### Plans for every household Whether you’re looking for essential security, professional grade performance, or the ultimate home network, we have four plans designed to suit your needs - #### Introducing the SmartLife Wi-Fi system This isn’t just faster internet, it’s a smarter and safer way to connect your home to the Internet. Infinite is the first ISP in Australia to deliver a truely smarter Internet experience - #### Why you and your family will love it In today’s homes, the number of connected devices is growing fast. We are finding people need more than just speed but also security, control, and reliability - #### Next generation hardware Next level hardware with dual 2.5G ports, fast Wi-Fi 6 ready for multi-gig plans coming soon. Need wider coverage? Just add another unit and mesh together to extend your Wi-Fi ![InfiniteIQ-iphone](https://www.infinite.net.au/wp-content/uploads/elementor/thumbs/InfiniteIQ-iphone-rqh5tfoxgaiy18ps4wzeb5j9pxxm7dyt2s1ajev400.avif "InfiniteIQ-iphone") ## Our new SmartLife system delivers - **Infinite eXperience App** – Complete control from your smartphone, with easy setup for parental controls, device prioritisation, guest networks, and more - **ProtectIQ** – Advanced network security that shields every device, including smart TVs and security cameras, from malware, viruses, and online threats. - **ExperienceIQ** – Sophisticated controls to manage content and parental controls. - **MyPrioritiesIQ** – Customise your network to prioritise what matters most. Whether it’s streaming, gaming, or work. ![](https://www.infinite.net.au/wp-content/uploads/2025/10/infinite-experience-icon-150x150.png "Infinite experiene infinite infinite") [ ![Download on the App Store](https://www.infinite.net.au/wp-content/uploads/elementor/thumbs/download-on-the-app-store-rd8dnk2rlmlawjzuiq9ufezj5mxb8p8j0u116iy7b2.png "Download on the App Store") ](https://apps.apple.com/au/app/infinite-experience/id6752858288) [ ![Get it on Google Play](https://www.infinite.net.au/wp-content/uploads/elementor/thumbs/get-it-on-google-play-rd8dnnu4cyqg6zudwrwcpe1dj6es3hngdcmz3msmm6.png "Get it on Google Play") ](https://play.google.com/store/apps/details?id=com.infinite.smarthome) [Infinite Networks](https://search.google.com/local/reviews?placeid=ChIJfcZxjjazF2sRXbUzptkjo6U) 4.9Based on 305 reviews powered by Google ![CTS CORPORATION profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_a62248dce894b88df05a7fed4175b0be.jpg) [CTS CORPORATION](https://www.google.com/maps/contrib/108587327063835020153/reviews)5 days ago We really appreciate the prompt and professional support from the Infinite team, especially Simon Dimes. He was able to resolve our website issues within just one day. Amazing service! Highly recommended! ![Tom Tokich profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_2c0458ad9c598aa8d3c041df7a14b59d.jpg) [Tom Tokich](https://www.google.com/maps/contrib/108754675894064359676/reviews)1 week ago Sabina provided excellent service through the whole process ![Nadine Stephen profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_c642c241c54618acb5873b8ecd39c133.jpg) [Nadine Stephen](https://www.google.com/maps/contrib/106874060856154783212/reviews)1 week ago Simon was incredibly helpful and responsive in solving my access issue! ![Christopher B profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_05a2efa2a94b9ab2fc445de09bf8d625.jpg) [Christopher B](https://www.google.com/maps/contrib/109985418847339864479/reviews)2 weeks ago Have been with Infinite Networks for several years now, and I can confidently say they are much better than other providers. After dealing with endless frustration with other providers in the past, the consistently fast speeds and incredible service prpvided by Infinite Networks has really stood out. Thanks as well to Simon, who was fantastic during my recent move. He handled everything smoothly, made the transition completely hassle-free, and provided the great support I’ve come to expect from their team over the years. Having genuine local support makes all the difference. Highly recommended! ![Wayne @ Mayner & Cochran profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_c7367dc22ed22d0bd26a0c5841398b45.jpg) [Wayne @ Mayner & Cochran](https://www.google.com/maps/contrib/106742962130454754062/reviews)3 weeks ago These guys are very good at what they do, friendly and professional. Highly recommend ![Tony G profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_86553c14abd70a79ed1412b75ad714d7.jpg) [Tony G](https://www.google.com/maps/contrib/101432216717680957115/reviews)3 weeks ago This is a fantastic ISP. We are getting amazing speed on the “Vision” plan (4/5 times faster) than our previous plan and paying less per month. The service desk is also remarkably great. We had a compatibility problem on start up and the response was brilliant – they even hand delivered an alternative modem/router to assist on the day of the service call. (Shout out to Sabina who was so extraordinarily helpful.) Highly recommended. ![Vanessa profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_56ec002480216f1fa8c67c6485586630.jpg) [Vanessa](https://www.google.com/maps/contrib/112402752563835182945/reviews)4 weeks ago Recently signed up with Infinite – very fast easy process with great & responsive customer service by Simon and the team. ![Matthew Sammels profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_d0fc028c0625e76e5f4f1786476853b9.jpg) [Matthew Sammels](https://www.google.com/maps/contrib/114944014888532566920/reviews)1 month ago I switched to Infinite’s G.fast network a few years back. Setup was quick and I was up and running in no time at all. Speeds are always at what I am subscribing to. In the rare occasions that there’s an issue, I really appreciate the prompt local help and support from Luke and the Infinite support team. ![Anthony Toms profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_21f300c8f6b263308d3e705f52a1688a.jpg) [Anthony Toms](https://www.google.com/maps/contrib/112520622552131063138/reviews)1 month ago I recently had issues with my ip phone connection not making or receiving calls all while my internet connection was fine. Simon Dimes was very helpful and resolved the issue with my phone with in a short time frame. Infinite and the team go above and beyond to ensure their customers issues are resolved promptly. I would highly recommend them for phone and internet services. ![Chris Van Der Wielen profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_a8df52648804ae2f94d7d647ffc887a1.jpg) [Chris Van Der Wielen](https://www.google.com/maps/contrib/101494839383975562588/reviews)1 month ago Incredible customer support. I called once and Chris immediately answered. He was knowledgable and provided great advice. Simon also helped us. Cannot recommend highly enough for anyone in Canberra. ![Gazza777 profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_69b71490ea1b424ede1d9e8a34151751.jpg) [Gazza777](https://www.google.com/maps/contrib/105016998819419261352/reviews)1 month ago Faults are rare and usually self-correcting. Staff are helpful, courteous and competent; above all they speak a comprehensible English, not the gibberish you get from people like iinet whose call centres are in Sth Africa and who speak something they think is English but ain’t. Nor is one forced to wait lengthy periods to get a call answered. You are not cheap, but like they say you pay peanuts you get monkeys. I wd have given you five stars except that on principle I believe nobody’s perfect ![Wei Sam profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_2ec3333be02d27195e5bd3f19c3cda63.jpg) [Wei Sam](https://www.google.com/maps/contrib/109117378812160420380/reviews)1 month ago Moving to Infinite Networks wasn’t all smooth. However, Sabina has been very helpful and extremely patient to help with the transition and get everything sorted eventually. ![Xan Millar profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_794e091058c7351f1a6efb74c6b1e1d1.jpg) [Xan Millar](https://www.google.com/maps/contrib/108351134392230463088/reviews)2 months ago Huge thanks to Luke at Infinite Networks for his outstanding customer service and support. Dealing with line issues can be incredibly frustrating, but Luke went above and beyond to advocate for me, trying to get techs out to site and constantly keeping me in the loop. He provided continuous support over the phone and email, always making sure I had guidance throughout the whole process. ![Desi profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_9e8d3eb70e6908dacb64ca9d969daad5.jpg) [Desi](https://www.google.com/maps/contrib/110348370237848611302/reviews)2 months ago Went with Infinite to ensure we had local support etc….., great experience from tge first phone call to set up. Chris was a great help navigating a challenging set up because the premises was new and never been connected as well as having a conflicting address…… Thankyou. ![Daniel Rea profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_8b1269e04219c8d509e17c01c8af5b47.jpg) [Daniel Rea](https://www.google.com/maps/contrib/111358123898265934271/reviews)2 months ago Thank you Sabina N ![Dakota Tasker profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_f67c19950acd103fc6f0891e8d36a0a4.jpg) [Dakota Tasker](https://www.google.com/maps/contrib/108318336863509762075/reviews)2 months ago Really great, easy and direct support, which is hard to come by these days. Our contact, Luke Beard, has always been super helpful and responsive for everything. Speed on offer is well above what I’ve come to expect from Australia. ![Woden Clinic Capital Chinese Medicine profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_299cf51bc50cfd2647373a904e57e9f9.jpg) [Woden Clinic Capital Chinese Medicine](https://www.google.com/maps/contrib/108145154337526691895/reviews)2 months ago We have been a long-term customer and have always had a positive experience with the phone service team. Recently, we encountered some issues with our phone service, and we were very impressed by the support we received from Simon Dimes in the technical support team. Simon was very professional, patient, and helpful throughout the whole process. He took the time to understand our needs, explained everything clearly, provided timely responses, and offered excellent support to resolve the issue efficiently. It’s not often that you come across such friendly, reliable, and dedicated customer service. Thank you, Simon, and your team, for your outstanding help, professionalism, and great attitude. We truly appreciate your support and highly recommend your service! ![Rob McGregor profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_222ba2a4f1553cdf4a869b21544f5004.jpg) [Rob McGregor](https://www.google.com/maps/contrib/102725748885548430055/reviews)2 months ago Simon from Infinite looked after me really well (patient and instructive!) ![Lachlan Williams profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_6c5266d490a3711346c52e884c5dbe5e.jpg) [Lachlan Williams](https://www.google.com/maps/contrib/111564296917567123957/reviews)3 months ago Chris was excellent in resolving infrastructure issues with NBN within a couple of days which I think is some kind of a record. Highly recommend. ![Lee G profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_06af4322310386f5fde305ec23878443.jpg) [Lee G](https://www.google.com/maps/contrib/107512211602617633474/reviews)3 months ago Excellent local support from Simon and great speed on the G.Fast max personal if you need it. ![Katie Kendall profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_f6921857a28639237b024e0630d2971c.jpg) [Katie Kendall](https://www.google.com/maps/contrib/114056571122488774156/reviews)3 months ago I would highly recommend Infinite. Having a local company that understands your needs and requirements has made a huge difference to our business. Simon & Chris have been fantastic to work with. They are both knowledgeable, responsive, and always willing to help. SmartLife #### Simple & Secure ![](https://www.infinite.net.au/wp-content/uploads/2025/11/simple-secure3.webp) - This plan is for casual Internet, focusing on simplicity and reliability. This plan is for anyone who just needs their Internet for browsing, email, video calls and lite streaming. - Easy, worry-free setup with our Infinite eXperience mobile app - Cyber safety included with built-in security virus protection turned on and ready to go - Control and monitor device health and usage - Dedicated support catered to non-tech-savvy users. - 25/10Mbps to 50/20Mbps From ## $ 79 .95 / month [Enjoy a seamless connected life](#?scroll-to=form-calix&field-to-change=input_27_10&field-to-change-value=simple-secure) Best Value SmartLife #### Connected Home ![](https://www.infinite.net.au/wp-content/uploads/2025/11/connected-home1.webp) - A robust plan designed for modern households and families with high speed bandwidth for streaming, gaming, and remote learning. - Easy, worry-free setup with our Infinite eXperience mobile app - Family-Friendly with Parental Controls to manage screen time, block content, and protect connected devices - Peace of mind safety included with built-in security features protecting you and your people - Dedicated support catered to non-tech-savvy users. - Dynamic public IPv4 address - 100/20Mbps to 750/50Mbps From ## $ 89 .95 / month [Unlock the future of your home](#?scroll-to=form-calix&field-to-change=input_27_10&field-to-change-value=connected-home) SmartLife #### Home Office Pro ![](https://www.infinite.net.au/wp-content/uploads/2025/11/home-office-pro1.webp) - A professional-grade plan for remote and public workers who need office-like performance at home, never interrupted. - Easy, worry-free setup with our Infinite eXperience mobile app - Always reliable, that prioritises access during critical meetings - Soverign cyber safety included with built-in security features your work and home with malware and intrusion protection - Dedicated support catered to help your work laptop running smoothly without choppy Teams or Zoom calls. - 500/50Mbps to up to 500/100Mbps From ## $ 89 .95 / month [Get started on your reliable WFH](#?scroll-to=form-calix&field-to-change=input_27_10&field-to-change-value=home-office-pro) SmartLife #### Ultimate Experience ![Male sitting at his desk in a dark room playing computer games](https://www.infinite.net.au/wp-content/uploads/2025/11/ultimate-experience1.webp) - Our top-tier offering for power users, tech enthusiasts, and gamers who demand the best in performance and features. - Easy, worry-free setup with our Infinite eXperience mobile app - High speeds and ultra-low latency for online gaming, 8K streaming, VR applications and by optimising your network to prioritise what matters most to you - Tools to manage screen time, block content or particular apps, and protect connected devices - Advanced network protection with built-in security features - VIP support with technical staff and proactive monitoring. - Static IPv4 address - Up to 1000/100Mbps or 2000/200Mbps From ## $ 99 .95 / month [Experience the difference yourself](#?scroll-to=form-calix&field-to-change=input_27_10&field-to-change-value=ultimate-experience) ## Frequently Asked Questions #### Is it easy to set up? Yes. We believe technology should simplify your life, not complicate it. We handle the heavy lifting so you can be online in minutes. #### Can I really pause the internet? Absolutely. With one tap on your phone, you can pause the connection for specific devices, making "tech-free time" a reality rather than an argument. #### What happens if something goes wrong? You call us. No robots, no endless hold music. You’ll talk to someone local who will walk you through a fix your issue as we fully support these systems. #### How is this different to a normal nbn or Vision connection? A standard nbn or Vision connection typically provides the internet data service to your home, leaving the management of the internal home network, including Wi-Fi performance and device security, entirely up to you. Our SmartLife platform is a complete, managed experience. It includes the advanced Gigaspire router and our comprehensive VIP Support. This key difference means our team has access to intelligent diagnostics. We can see your network's health, Wi-Fi signal quality, and device connections in real time, allowing us to diagnose and resolve issues far more effectively than with a traditional internet service. #### Why is this more expensive, what does it include? The SmartLife platform is a premium offering because it includes significantly more than just the internet connection. The price incorporates the high-performance Gigaspire system, access to the intuitive SmartHome management app, and the full VIP Support package. This support is the main value, providing proactive monitoring from our team, enhanced network security with ProtectIQ for all your connected devices, and a dedicated escalation path. You are receiving a fully managed hardware, software, and support solution. #### How am I protected from Cyber Threats? Yes, your network is protected by ProtectIQ, which is a key component of the SmartLife package. This is an advanced security service built directly into the Gigaspire system. It actively monitors all internet traffic, automatically blocking malicious websites, viruses, phishing attempts, and other online threats. This protection covers every single device connected to your network, including smart TVs, cameras, and phones, which often cannot run antivirus software themselves. #### Can I continue to use the router if I leave Infinite or go back to a standard plan? Absolutely, the Gigaspire Wifi system can be used standalone device without the premium features but still has the features of a standard home router. the Gigaspire system is provided as part of the managed SmartLife service and is specifically integrated with our network platform to enable the diagnostics, security, and app features. If you choose to move back to a standard plan or cease your service with Infinite Networks, the router's advanced functions will no longer operate and it does not need to be returned. #### What makes these routers better than what others offer on the market? The Gigaspire u4.2 routers are powerful, modern devices providing excellent Wifi coverage and performance. However, their main advantage is not just the hardware, but their tight integration with our SmartLife platform. This connection allows us to deliver the VIP Support experience. We can manage security updates, use ProtectIQ to guard your network, and utilise detailed diagnostics to troubleshoot Wifi. A standard router from a retailer is a standalone box, leaving all management, security, and troubleshooting to you. You own your own data and is not shared for advertising and marketing purposes and we do not track or monitor your internet browsing activity or the content of your network traffic. #### Who is SmartLife not for? This platform is a premium, managed solution designed for households that value reliable performance, comprehensive security, expert local support and want the best experience possible from an Internet Service Provider. It may not be the right choice for highly technical "power users" who wish to use their own specific third-party routing hardware or require deep manual configuration of network settings. It is also designed as a quality-focused service, so it may not suit individuals who are seeking only the cheapest possible internet connection. #### Can I move between different plans once connected? Yes, you can adjust your plan. The SmartLife platform acts as the management and support layer for your connection. You can still move between our different SmartLife (for example, from a Connected Home 750/50Mbps plan to a Ultimate Experience 2000/200Mbps plan) to suit your household's data needs, all while retaining the benefits of the managed router and VIP Support. #### How many Gigaspire systems do I need? For many standard homes, the primary Gigaspire u4.2 router will provide sufficient Wifi coverage. The number of units you need depends on the size, layout, and construction materials of your home. Larger properties, multi-storey homes, or homes with dense walls may require additional SmartLife mesh units to create seamless coverage. If in doubt get in contact with us to discuss the size of your house and what would be best. #### Can I add more units later if I need better coverage? Yes, absolutely. The system is designed as a scalable mesh solution. If you find you have areas with a weak signal after the initial setup, we can easily add one or more SmartLife mesh units to your network. These units work together with the main router to expand your Wi-Fi coverage and eliminate dead spots. #### How do I set up the Gigaspire System? We have designed the setup to be as simple as possible. The router should work out of the box once it is plugged in and connected to your nbn service. For customising your network, such as changing your Wifi name and password or managing connected devices, you can use the intuitive Infinite eXperience app on your smartphone. #### What is VIP support? VIP Support is the comprehensive, premium support service included with all SmartLife plans. It is very different from standard support. It includes a dedicated escalation path for faster resolutions, proactive monitoring where our systems alert us to faults (often before you notice them), and intelligent diagnostics. It also includes the built-in ProtectIQ security to protect your devices and provides a personalised experience from our support team, who can see your network's specific history and status. #### What extra support can you help me with? The intelligent diagnostics of the SmartLife platform allow our support team to help you with issues we previously could not see. We can check your Wifi signal quality in different parts of your home, identify interference from other devices, see which specific device might be causing network slowdowns, and confirm if devices are connected correctly. This allows us to resolve complex Wi-Fi and device issues remotely, often saving you the need for a technician visit. #### Can I change my speed inside my smart life plan? No. The SmartLife plan refers to the management and support features you receive. You can upgrade or downgrade your Smartlife at any time to better match your requirements. #### Can I get a static IPv4 address on one of these plans? Yes, we can provide a static IPv4 address on our SmartLife plans. This is available as an optional monthly add-on, which is often useful for customers who host services at home, use specific remote access, or have complex gaming setups. Connected Home (Dynamic IP) and Ultimate Experience (Static IP) have this included in their respective plans. #### Do these plans support IPv6? Yes, our network is fully native dual-stack, which means both IPv4 and IPv6 are supported and enabled on these plans as a standard feature and the Gigaspire systems have this turned on and configured out of the box. Not sure and want to know more # Start Your Journey to a Seamless, Connected Life We understand that choosing the right internet experience for your home is an important decision and it is completely fine if you are not ready to sign up today. You may have more questions about how the Infinite SmartLife platform works or you might want to discuss your home’s specific Wi-Fi needs. Please leave your contact details in the form below. One of our friendly team members, based right here in Canberra, will get in touch with you. We are happy to provide personalised advice and answer all your questions to help you find the perfect solution, with no pressure or obligation. CONTACT US "\*" indicates required fields Name\* Email\* Phone\* Untitled\* CAPTCHA Send a message --- ### [Web Design Canberra](https://www.infinite.net.au/development/web-design/) **Published:** July 31, 2026 **Author:** Anthony Bortolotto **Content:** Web Design Canberra## Website design by Canberrans, for Canberra businesses Your website is usually the first meeting a customer has with your business, so it needs to make a good impression and make the next step obvious. Infinite's designers and developers have been creating websites in Canberra since 2003. Every site is a custom design built around your brand and your customers rather than a template with your logo swapped in.. - #### Designed to convert Clear structure, fast load times and calls to action that turn visitors into enquiries - #### Accessible Built with WCAG Level A and AA accessibility in mind, which matters in Canberra's government-adjacent market - #### Mobile first Most local searches happen on a phone, so your site is designed there first - #### Yours You own the site and the content, with no lock-in # Our Clients ![](https://www.infinite.net.au/wp-content/uploads/2023/09/aspen-medical_logo_RGB_inline_colour-194x58.png "Aspen-medical_logo_rgb_inline_colour infinite") ![Goodwin Aged Care](https://www.infinite.net.au/wp-content/uploads/2026/03/goodwin.svg "Goodwin infinite") ![Molonglo](https://www.infinite.net.au/wp-content/uploads/2026/03/molonglo-194x58.png "Molonglo infinite") ![NT Remote Locum Programa](https://www.infinite.net.au/wp-content/uploads/2026/03/ntrlp-logo-194x58.png "Ntrlp-logo infinite") ![Star Aviation](https://www.infinite.net.au/wp-content/uploads/2026/03/star-aviation-194x58.png "Star-aviation infinite") We can build the website that’s right for you. # Embark on Your Journey with Us At Infinite, we specialise in developing websites that are tailored to your unique needs and vision. Whether you’re a local business in Canberra or a larger enterprise, our dedicated team is here to support you every step of the way. Getting started is simple! You can obtain a quote effortlessly by completing the form. Let’s create something remarkable together! WEB DEVELOPMENT "\*" indicates required fields X/Twitter This field is for validation purposes and should be left unchanged. Name\* Business name Email\* Phone\* Untitled\* Consultation tab Book a 30 minutes Free Consultation CAPTCHA Send a message --- ### [Co-location](https://www.infinite.net.au/carrier/co-location/) **Published:** August 13, 2023 **Author:** Anthony Bortolotto **Content:** Go beyond for## House your infrastructure in a Canberra data centre Infinite's colocation service places your servers and equipment in a secure Canberra data centre, NextDC C1 in Bruce ACT, sitting directly on the network where your traffic already flows. For Canberra businesses and government suppliers, that means local hands on your hardware, sovereign data residency and lower latency than a rack in Sydney can offer. Options start at 1RU and run through to quarter, half and full racks, with power inclusions, cross-connects and remote-hands options.. - #### Power redundancy Redundant A + B power feeds to ensure power delivery maximising uptime - #### Total ownership Safeguarding your data is paramount & you maintain full control with no usage charge surprises - #### Connected at the core Locate your data where the Internet is improving performance of your apps - #### Enhanced Security Our facilities ensure your infrastructure is under continuous protection. 24/7 surveillance & advanced biometric access ## Our Data Centres - TransACT House, Dickson ACT - NextDC C1, Bruce ACT - Equinix SY4, Sydney NSW ## Specifications - [AS38826](/our-networks/) - 1Git and 10Gbit interface options - IPv4/IPv6 Dual stack support - ASIO T4 Standard Data centres - TIER 4 Redundancy ## Pricing starting from $125/month ex GST including rack space, power & data Get in contact with us # For a free chat & quote We understand that co-location is more than just renting space – it’s about trust, reliability, and understanding your specific needs. Our team is dedicated to ensuring that your infrastructure is not just housed, but nurtured and supported, allowing you to operate with peace of mind. Our commitment to excellence, combined with our mission to deliver unmatched client satisfaction, sets us apart. Co-location services "\*" indicates required fields Name\* Business name Email\* Phone\* Untitled\* CAPTCHA Send a message --- ### [Website Development Canberra](https://www.infinite.net.au/development/websites/) **Published:** August 13, 2023 **Author:** Anthony Bortolotto **Content:** Strategic Website Development Canberra## Modern websites that drive engagement We believe a website is an interactive platform that drives tangible results rather than simply acting as a digital brochure. We focus on creating an engaging experience that connects with your customers and improves your operational efficiency to ensure your online presence actively contributes to your business success. - #### Engaging User Experiences We deliver platforms that retain visitors through intuitive navigation and fast load times. Balancing form and function ensures customers easily find what they need. This approach reduces bounce rates and increases conversions. - #### Streamlined Business Operations Your website becomes core business infrastructure. We integrate your site directly with your CRM to automate data entry and reduce administrative overhead. Your team can then focus on service delivery and revenue generation. - #### Continuous Digital Growth Launching your website is just the beginning. We play as a team to remain proactive and suggest updates as your business evolves. We show integrity through being accountable for your ongoing digital health. - #### Secure and Scalable Technology We build website is built on robust architectures designed to handle growth and mitigate risk. We ensure security standards to protect your data. The result is a high-performing asset that supports your expanding organisation. # Our Clients ![](https://www.infinite.net.au/wp-content/uploads/2023/09/aspen-medical_logo_RGB_inline_colour-194x58.png "Aspen-medical_logo_rgb_inline_colour infinite") ![Goodwin Aged Care](https://www.infinite.net.au/wp-content/uploads/2026/03/goodwin.svg "Goodwin infinite") ![Molonglo](https://www.infinite.net.au/wp-content/uploads/2026/03/molonglo-194x58.png "Molonglo infinite") ![NT Remote Locum Programa](https://www.infinite.net.au/wp-content/uploads/2026/03/ntrlp-logo-194x58.png "Ntrlp-logo infinite") ![Star Aviation](https://www.infinite.net.au/wp-content/uploads/2026/03/star-aviation-194x58.png "Star-aviation infinite") We can build the website that’s right for you. # Embark on Your Journey with Us At Infinite, we specialise in developing websites that are tailored to your unique needs and vision. Whether you’re a local business in Canberra or a larger enterprise, our dedicated team is here to support you every step of the way. Getting started is simple! You can obtain a quote effortlessly by completing the form. Let’s create something remarkable together! WEB DEVELOPMENT "\*" indicates required fields URL This field is for validation purposes and should be left unchanged. Name\* Business name Email\* Phone\* Untitled\* Consultation tab Book a 30 minutes Free Consultation CAPTCHA Send a message --- ### [Infrastructure as a Service - IaaS](https://www.infinite.net.au/enterprise/infrastructure-as-a-service-iaas/) **Published:** August 13, 2023 **Author:** Anthony Bortolotto **Content:** Go beyond for ## Scalability and Reliability In today's modern world with the transition to the cloud and digital transformation, enterprises need robust and reliable solutions to power their operations, streamline workflows, and deliver reliable services to their users while monitoring costs. By utilising Infrastructure as a Service (IaaS) you can migrate your current servers and infrastructure hosted in your office no longer requiring equipment, maintenance and management with fixed prices per month. Infinite Networks allows you to fully manage you compute, storage and networking resources.. - #### Dynamic Resources Allocate resources as needed, ensuring optimal utilisation and performance - #### Security & Compliance Built from the ground up and located inside Australia's sovereign borders - #### Reliability & Uptime Hosted inside certified Data Centres connected to our carrier grade network - #### High performance We continually monitor & upgrade our infrastructure so you don't have too ![](https://www.infinite.net.au/wp-content/uploads/2022/10/why-choose-one-shape-2-rtl.avif) ![Veeam logo](https://www.infinite.net.au/wp-content/uploads/2023/09/veeam-partner-194x58.png "Veeam partner infinite") ![Cisco logo](https://www.infinite.net.au/wp-content/uploads/2023/09/cisco-partner-1-194x58.png "Cisco partner infinite") ![Juniper Networks Logo](https://www.infinite.net.au/wp-content/uploads/2023/09/juniper-networks-partner-194x58.png "Juniper networks partner infinite") ![Palo Alto networks logo](https://www.infinite.net.au/wp-content/uploads/2023/09/palo-alto-partner-194x58.png "Palo alto networks partner infinite") Get access to enterprise infrastructure## Build and manage your solution With its myriad benefits, it effectively addresses both business and user needs, creating a seamless, secure, and scalable digital environment. If you're aiming for growth, efficiency, and excellence, this is the solution you've been seeking. - Compute - Memory - Storage - Network - Backups Get in contact with us # How can we help? In an modern world where agility, security, and efficiency are paramount, Infrastructure as a Service allows you to be flexible to scale up and down in your infrastructure and applications without being blind sided by per user costs. Embrace the future with a solution tailored for growth, resilience, and innovation. Get in contract with us today and discover how we can elevate your operations, ensuring you’re always a step ahead of the curve. Your success story starts here. Infrastructure as a Service "\*" indicates required fields Name\* Business name Email\* Phone\* Untitled\* CAPTCHA Send a message --- ### [Web Development Canberra](https://www.infinite.net.au/development/) **Published:** August 2, 2023 **Author:** Anthony Bortolotto **Content:** ## Empower Your Business with AI Web Development Infinite Networks has been a trusted web development agency in Canberra since 2003. We go beyond traditional connectivity to deliver bespoke web applications that drive business growth through technology. Our team leverages over two decades of experience to build modern solutions for clients who need powerful tools without the technical overhead. We deliver peace of mind so you can focus on what you do best. ### [Website Development Canberra](https://www.infinite.net.au/development/websites/) ### [Web Design Canberra](https://www.infinite.net.au/development/web-design/) ### [Application Development Canberra](https://www.infinite.net.au/development/applications/) ### [Managed maintenance](https://www.infinite.net.au/development/managed-maintenance/) ### [WordPress maintenance](https://www.infinite.net.au/development/wordpress-maintenance/) ### [Drupal maintenance](https://www.infinite.net.au/development/drupal-maintenance/) ### Our Modern Technology Stack at Infinite We build highly responsive and secure applications using the latest industry standards. Our development team based in Canberra, ACT utilises modern frameworks and robust infrastructure to deliver exceptional results. Having delivered enterprise solutions to prestigious local clients that understand the importance of absolute reliability. We combine our deep networking expertise with cutting-edge software development to create seamless digital experiences. We specialise in building custom websites, web applications, and SaaS-based platforms tailored to your specific business needs. Our goal is to make powerful digital tools accessible, intuitive, and aligned with your operational goals. Whether you prefer Drupal, WordPress, or bespoke solutions built on top of modern frameworks and platforms, we develop secure, scalable and user-friendly websites and applications that deliver a seamless experience. Our all-in-one offering covers development, hosting and maintenance so when you partner with us, your success is our success. We’re also at the forefront of AI-driven development, leveraging Large Language Models (LLMs) and AI agents to create intelligent, automated solutions that solve real business challenges. Whether you’re looking to enhance customer experiences, streamline workflows, or develop innovative digital tools, we have the expertise to make it happen. ### Frameworks and Platforms React Logo ### React JS React.js is an open-source JavaScript library developed by Facebook. It's designed to simplify the creation of dynamic and highly responsive user interfaces for web applications. ### JavaScript JavaScript is a high-level, versatile programming language primarily used for web development. It adds interactivity, dynamic content, and functionality to websites. Official PHP Logo ### PHP PHP is a versatile and robust server-side scripting language that has played a significant role in shaping the modern web. ### Node JS Node.js is an open-source, cross-platform JavaScript runtime environment. It allows developers to run JavaScript code on the server, enabling the creation of fast and scalable web applications. ### Drupal Drupal is a powerful, open-source content management system (CMS) that empowers organizations to build and manage complex websites, web applications, and digital experiences. ### WordPress WordPress is a widely used open-source content management system (CMS). It's renowned for its user-friendly interface, extensive library of themes and plugins, and flexibility. ### Our Proven Process We follow a flexible yet structured approach to ensure your vision is delivered with precision and care. #### 1. The Idea We listen to you, our client, to understand your needs and pitch innovative ideas without commercial pressure. #### 2. Gather Requirements We sit down together to list and validate your requirements, ensuring you have full accountability for the project’s direction. #### 3. Design & Plan Our team engages in creative problem solving and solution documentation, providing an estimation for the Phase One MVP. #### 4. Develop Through rapid prototyping and client-centric learning, we focus on continual development to bring your vision to life. #### 5. Review We conduct internal quality assurance, provide user guides, and facilitate formal client acceptance testing. #### 6. Deliver & Follow-up After deployment and go-live, we perform validation testing to ensure your satisfaction and maintain ongoing collaboration. We Wlll Deliver the Solution That’s Right for You # Contact us for a chat Are you ready to transform your business with a modern website, application or integration? Contact our Canberra-based team today to discuss your project requirements and discover how we can help you go beyond. WEB DEVELOPMENT "\*" indicates required fields Comments This field is for validation purposes and should be left unchanged. Name\* Business name Email\* Phone\* Untitled\* Consultation tab Book a 30 minutes Free Consultation CAPTCHA Send a message --- ### [Business](https://www.infinite.net.au/business/) **Published:** July 31, 2023 **Author:** Anthony Bortolotto **Content:** We connect businesses with their potential through tailored online solutions and local, personalised support. Our business is about people, so we talk like humans, not machines. But we also take our work seriously and treat our customers with respect. Our customers are never a number — we’re not rigid or process bound. We’re dedicated to finding solutions that solve the specific problems faced by our customers. ## Our services for small to medium businesses ### [nbn Business Broadband](https://www.infinite.net.au/business/nbn-broadband/) ### [Vision Business Broadband](https://www.infinite.net.au/business/vision-broadband/) ### [Fibre Ethernet](https://www.infinite.net.au/business/fibre-ethernet/) ### [Website Hosting](https://www.infinite.net.au/business/website-hosting/) --- ### [Carrier](https://www.infinite.net.au/carrier/) **Published:** August 2, 2023 **Author:** Anthony Bortolotto **Content:** Unlock the full potential of your network with Infinite Networks’ cutting-edge connectivity solutions. Our IP Transit service serves as your dedicated gateway to the global internet, offering robust, high-capacity, and reliable connectivity. Whether you’re an MSP, enterprise, or organization in need of top-quality bandwidth and a seamless online experience, we’ve got you covered. Additionally, our Data Centre Interconnect (DCI) services ensure seamless connectivity between data centers, boosting your business’s performance and reliability. And for those looking to elevate their IT infrastructure, our Co-location service provides state-of-the-art facilities with unparalleled uptime, high-speed network connectivity, and advanced security measures. ## Our services for Carrier ### [IP Transit](https://www.infinite.net.au/carrier/ip-transit/) ### [Data centre interconnect](https://www.infinite.net.au/carrier/data-centre-interconnect/) ### [Co-location](https://www.infinite.net.au/carrier/co-location/) --- ### [Contact](https://www.infinite.net.au/contact/) **Published:** October 15, 2022 **Author:** Anthony Bortolotto **Content:** contact with us # Ready to get in touch with Infinite For clear insights and effective solutions, we invite you to engage with us. Our experts are available to provide guidance and answer any questions you may have and look forward to building a partnership. Phone ##### [1300 790 337](tel:1300790337) or [+61 2 61731337](tel:+61261731337) Support ##### Sales ##### Office ##### Suite 1.2, 105 Mawson Drive Mawson ACT 2607 Australia ABN ##### 80 097 243 055 CONTACT US "\*" indicates required fields X/Twitter This field is for validation purposes and should be left unchanged. Name\* Email\* Phone\* Untitled\* CAPTCHA Send a message --- ### [Insights](https://www.infinite.net.au/insights/) **Published:** June 3, 2024 **Author:** Diego Beltran **Content:** [![Young couple sitting on couch with router in the fore front](https://www.infinite.net.au/wp-content/uploads/2026/06/couple-on-couch-router-forefront-770x410.jpg "Young couple sitting on couch infinite")#### nbn Price Increases 2026 Read more ](https://www.infinite.net.au/2026/06/25/nbn-price-increases-2026/) [![Vision G.fast NTU with Ubiquiti Ultra Gateway](https://www.infinite.net.au/wp-content/uploads/2026/03/vision-ntu-ubiqiuti-ultra-770x410.jpg "Vision-ntu-ubiqiuti-ultra infinite")#### Observed G.fast Sync Speeds in Canberra – 2026 Update Read more ](https://www.infinite.net.au/2026/03/31/observed-g-fast-sync-speeds-in-canberra-2026-update/) [![Kids watching the TV and parents in the background on their laptops](https://www.infinite.net.au/wp-content/uploads/2025/09/connected-home1-770x410.jpg "Connected home infinite")#### Take Control of Your Wi-Fi: Meet Infinite SmartLife and the eXperience App Read more ](https://www.infinite.net.au/2025/11/03/take-control-of-your-wi-fi-meet-infinite-smartlife-and-the-experience-app/) [![Kingston Foreshore in Canberra at Dusk](https://www.infinite.net.au/wp-content/uploads/2025/08/kingston-foreshore-at-dusk-770x410.jpg "Kingston foreshore in canberra at dusk infinite")#### Thinking of Switching Internet Providers in Canberra? Here’s What It Means for You. Read more ](https://www.infinite.net.au/2025/08/26/thinking-of-switching-internet-providers-in-canberra-heres-what-it-means-for-you/) [![Stormy Canberra from Mount Ainslie - Credit: Martin Ollman](https://www.infinite.net.au/wp-content/uploads/2025/05/DSC_8505-770x410.jpg "Stormy canberra infinite")#### Choosing the Right Internet Provider in Canberra: Why Local Matters with Infinite Networks Read more ](https://www.infinite.net.au/2025/05/01/choosing-the-right-internet-provider-in-canberra-why-local-matters-with-infinite-networks/) [![Router sitting on a desk with lounge if the background](https://www.infinite.net.au/wp-content/uploads/2024/02/shutterstock_1312134323-1-770x410.jpg "Wifi router infinite")#### Observed G.fast Sync Speeds in Canberra Read more ](https://www.infinite.net.au/2024/10/16/observed-g-fast-sync-speeds-in-canberra/) [1](https://www.infinite.net.au/insights/)[2](https://www.infinite.net.au/insights/?insights_page=2) # Subscribe to our newsletter Sign up for our exclusive newsletter to receive the latest updates, expert insights, and special offers directly to your inbox. Whether you’re interested in industry news, tips, or resources, our carefully curated content is designed to keep you informed and inspired. Join our community today and never miss an update! SUBSCRIBE NOW "\*" indicates required fields Facebook This field is for validation purposes and should be left unchanged. First name\* Last name\* Business name Email\* Phone\* CAPTCHA Send a message --- ### [Enterprise](https://www.infinite.net.au/enterprise/) **Published:** August 2, 2023 **Author:** Anthony Bortolotto **Content:** With our industry-leading network solutions, robust cloud hosting and high-performing website and app development, we make it easy for our clients to be ambitious. And as their dedicated technology partner, we’re always there by their side, offering next level relationships and going the extra mile to set them up for success. We empower our customers to dream big. We take the weight off their shoulders, give them the confidence of having an expert in their corner, and deliver the right solutions for their business to drive them forward.We lead the field and take our clients on the journey with us. We build trust and are a dependable source of truth and insight. ## Our services for Enterprise clients ### [Managed Networks](https://www.infinite.net.au/enterprise/managed-networks/) ### [Infrastructure as a Service – IaaS](https://www.infinite.net.au/enterprise/infrastructure-as-a-service-iaas/) ### [Phone Systems](https://www.infinite.net.au/enterprise/phone-systems/) ### [Cloud direct connect](https://www.infinite.net.au/enterprise/cloud-direct-connect/) ### [SIP Trunks](https://www.infinite.net.au/enterprise/sip-trunks/) --- ### [Facebook Internet Giveway July 2026](https://www.infinite.net.au/important-documents/facebook-internet-giveway-july-2026/) **Published:** July 21, 2026 **Author:** Anthony Bortolotto **Content:** ## Competition Terms and Conditions ### 1. Promoter This competition is run by Infinite Networks Pty Ltd (ABN 80 097 243 055) (“the Promoter”). The Promoter can be contacted at: - **Phone:** 1300 790 337 - **Website:** [www.infinite.net.au](https://www.infinite.net.au) - **Email:** ### 2. Eligibility Entry is open to residents of the ACT and surrounding regions who are 18 years of age or older. Employees of Infinite Networks Pty Ltd and their immediate families are not eligible to enter. ### 3. Promotion Period The competition opens at 9:00 AM AEST on 23 July 2026 and strictly closes at 11:59 PM AEST on 10 September 2026 (“the Promotion Period”). Late entries will not be accepted. ### 4. How to Enter To be eligible, entrants must like the Infinite Networks Facebook page and/or follow the Infinite Networks Instagram profile (at least one is required). No purchase is necessary. The competition will run across four (4) fortnightly competition rounds. To enter each round, entrants must like the relevant competition post published in the Canberra Notice Board Facebook group. Entrants can earn additional entries each round by also liking the matching competition post on the Infinite Networks Facebook page and/or the matching competition post on the Infinite Networks Instagram profile. A maximum of three (3) entries may be earned in each competition round: - One (1) entry for liking the competition post in the Canberra Notice Board Facebook group; - One (1) bonus entry for liking the matching competition post on the Infinite Networks Facebook page; and - One (1) bonus entry for liking the matching competition post on the Infinite Networks Instagram profile. A maximum of twelve (12) entries may be earned across the four competition rounds. ### 5. Prize Details There is one (1) prize consisting of: - 12 months of FREE Infinite Networks Connected Home Internet; - One (1) GigaSpire Wi-Fi 6 router; and - A SmartLife subscription included for the duration of the prize. The prize will be supplied on one of the following residential services, subject to availability at the winner’s address: - Connected Home 1000/100 nbn; - Connected Home G.fast; or - Connected Home VDSL2 (highest speed available). The total prize value is up to approximately $2,000 (AUD) depending on the service provided. The prize is not transferable or exchangeable and cannot be redeemed for cash. ### 6. Winner Selection and Notification The winner will be chosen entirely at random using an automated comment picker on Monday 14 September 2026 at 12:00 PM AEST. The winner will be announced on the Infinite Networks Facebook page and Instagram profile, and will be contacted directly. **We will NEVER ask for your credit card or bank details to claim a prize.** ### 7. Unclaimed Prize Redraw If the winner cannot be contacted or the prize remains unclaimed after fourteen (14) days, a redraw will take place on Monday 28 September 2026 at 12:00 PM AEST using the same random selection method. ### 8. Privacy and Liability Infinite Networks Pty Ltd is not responsible for technical issues that prevent your entry. We only collect your public profile data to run this draw, and will handle it in accordance with the Privacy Act 1988 (Cth). ### 9. Meta Disclaimer This promotion is in no way sponsored, endorsed, administered by, or associated with Facebook, Instagram, or Meta. By entering, entrants agree to release Facebook and Meta from any and all liability. --- ### [About](https://www.infinite.net.au/about/) **Published:** October 15, 2022 **Author:** Anthony Bortolotto **Content:** ![](https://www.infinite.net.au/wp-content/uploads/2023/07/shutterstock_1211841307-scaled.avif) ![](https://www.infinite.net.au/wp-content/uploads/2023/08/shutterstock_1685923540-scaled.avif) about Infinite Networks## We go beyond Our core focus is to solve people’s challenges through technology and to deliver the best experience on the internet for our clients. Our specialist industries include Healthcare, Aged Care, Finance, Insurance & Construction. Infinite Networks is an Australian owned and operated Managed Network Provider that also offers Cloud Hosting and Development Services working with enterprises and ASX listed businesses since 2003. Infinite has helped our client base grow to over 100-million-dollar revenues and list on the ASX through long term relationships with our clients and partnering with leading vendors in the carrier and technology space. - Internet & Networks - Cloud Hosting - Website and Application Development - ### Years of Experience - ### Data Centres - ### Tier 1 Carriers - ### Web Applications ![A women smiling and holding a tablet](https://www.infinite.net.au/wp-content/uploads/2023/09/shutterstock_2213023367-portrait-scaled.jpg) ## Our values At Infinite Networks these are the values that are super important to usand incorporated into everything we do - We play as a team - We are proactive and take initiative - We show integrity through being accountable - We are considerate and we care - We strive to continually improve delivering expertise ![alt](https://www.infinite.net.au/wp-content/uploads/2022/10/free-access-shape-1.avif) ![alt](https://www.infinite.net.au/wp-content/uploads/2022/10/free-access-shape-2.avif) ![alt](https://www.infinite.net.au/wp-content/uploads/2022/10/free-access-shape-3.avif) ## We solve people’s challenges through technology ![](https://www.infinite.net.au/wp-content/uploads/2022/10/testimonial-two-shape-1.avif) Testimonials## Our clients Infinite Networks' exceptional, personalised service & support have been a game-changer for our business. Their expertise and quick response times make them a valued, long standing partner in our success. ![Portrait of Sanja Marais from Aspen Medical, a client of Infinite Networks](https://www.infinite.net.au/wp-content/uploads/2023/09/Sanja-Marais-Aspen-Medical.jpg) #### Sanja Marais Aspen Medical Infinite Networks go above and beyond for all their clients. Friendly and helpful staff with expert knowledge who are able to provide effective solutions for even the most complex problems. ![](https://www.infinite.net.au/wp-content/uploads/2023/09/scott-francis.jpg) #### Scott Francis E&P Financial Group --- ### [SMS Sender ID Register – ACMA Requirements](https://www.infinite.net.au/sms-sender-id-register-acma-requirements/) **Published:** June 4, 2026 **Author:** Swati Jha **Content:** ![Smiling barista in a dark green shirt and blue apron holds a tablet behind a cafe counter under green pendant lights.](https://www.infinite.net.au/wp-content/uploads/2026/06/business-owner-tablet-1.jpg) ACMA Requirements## SMS Sender ID Register Infinite Networks participates in the Australian Communications and Media Authority (ACMA) SMS Sender ID Register framework. From 1 July 2026, the SMS Sender ID Register will help protect consumers from scam and spoofed SMS messages. Messages sent using unregistered branded Sender IDs may be displayed as “Unverified” on recipient devices. What customers need to do - If you use a branded SMS Sender ID, you must: - Provide your Sender ID details to us for registration - Ensure your Australian Business Register (ABR) details are accurate and up to date - Complete any verification steps required during the registration process - Incorrect or outdated ABR information may cause delays in registration. ![A women smiling and holding a tablet](https://www.infinite.net.au/wp-content/uploads/2023/09/shutterstock_2213023367-portrait-scaled.jpg) ## How the process works - You submit your branded Sender ID request to us - We submit the Sender ID registration on your behalf - The Sender ID is verified through the ACMA register - Once approved, your Sender ID can be used normally for SMS messaging ![](https://www.infinite.net.au/wp-content/uploads/2023/10/shutterstock_2079730714-1-scaled.jpg) ## What happens if you do not register From 1 July 2026, SMS messages sent using unregistered Sender IDs may be marked as “Unverified”. This may reduce customer trust in your messages Impact message delivery performance and engagement. Support For assistance with SMS Sender ID registration: Email: support@infinite.net.au Phone: 1300 790 337 We participate in the SMS Sender ID Register framework in line with requirements set by the Australian Communications and Media Authority (ACMA). Page published: 3rd June, 2026 --- ### [The smarter way to connect your home](https://www.infinite.net.au/personal/smartlife-packages/) **Published:** March 11, 2026 **Author:** Anthony Bortolotto **Content:** Infinite SmartLife Now available ## Your home network, monitored and protectedby a real Canberra team Not just faster internet, a fully managed, secure home network with Wi-Fi 6, built-in threat protection, parental controls, and local support that actually answers. [ See plans from $79.95/mo ](#) Go Beyond Infinite SmartLife## A smarter way to connect your home - #### Plans for every household Whether you’re looking for essential security, professional grade performance, or the ultimate home network, we have four plans designed to suit your needs - #### Introducing the SmartLife Wi-Fi system This isn’t just faster internet, it’s a smarter and safer way to connect your home to the Internet. Infinite is the first ISP in Australia to deliver a truely smarter Internet experience - #### Why you and your family will love it In today’s homes, the number of connected devices is growing fast. We are finding people need more than just speed but also security, control, and reliability - #### Next generation hardware Next level hardware with dual 2.5G ports, fast Wi-Fi 6 ready for multi-gig plans coming soon. Need wider coverage? Just add another unit and mesh together to extend your Wi-Fi [Infinite Networks](https://search.google.com/local/reviews?placeid=ChIJfcZxjjazF2sRXbUzptkjo6U) 4.9Based on 305 reviews powered by Google ![CTS CORPORATION profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_a62248dce894b88df05a7fed4175b0be.jpg) [CTS CORPORATION](https://www.google.com/maps/contrib/108587327063835020153/reviews)5 days ago We really appreciate the prompt and professional support from the Infinite team, especially Simon Dimes. He was able to resolve our website issues within just one day. Amazing service! Highly recommended! ![Tom Tokich profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_2c0458ad9c598aa8d3c041df7a14b59d.jpg) [Tom Tokich](https://www.google.com/maps/contrib/108754675894064359676/reviews)1 week ago Sabina provided excellent service through the whole process ![Nadine Stephen profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_c642c241c54618acb5873b8ecd39c133.jpg) [Nadine Stephen](https://www.google.com/maps/contrib/106874060856154783212/reviews)1 week ago Simon was incredibly helpful and responsive in solving my access issue! ![Christopher B profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_05a2efa2a94b9ab2fc445de09bf8d625.jpg) [Christopher B](https://www.google.com/maps/contrib/109985418847339864479/reviews)2 weeks ago Have been with Infinite Networks for several years now, and I can confidently say they are much better than other providers. After dealing with endless frustration with other providers in the past, the consistently fast speeds and incredible service prpvided by Infinite Networks has really stood out. Thanks as well to Simon, who was fantastic during my recent move. He handled everything smoothly, made the transition completely hassle-free, and provided the great support I’ve come to expect from their team over the years. Having genuine local support makes all the difference. Highly recommended! ![Wayne @ Mayner & Cochran profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_c7367dc22ed22d0bd26a0c5841398b45.jpg) [Wayne @ Mayner & Cochran](https://www.google.com/maps/contrib/106742962130454754062/reviews)3 weeks ago These guys are very good at what they do, friendly and professional. Highly recommend ![Tony G profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_86553c14abd70a79ed1412b75ad714d7.jpg) [Tony G](https://www.google.com/maps/contrib/101432216717680957115/reviews)3 weeks ago This is a fantastic ISP. We are getting amazing speed on the “Vision” plan (4/5 times faster) than our previous plan and paying less per month. The service desk is also remarkably great. We had a compatibility problem on start up and the response was brilliant – they even hand delivered an alternative modem/router to assist on the day of the service call. (Shout out to Sabina who was so extraordinarily helpful.) Highly recommended. ![Vanessa profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_56ec002480216f1fa8c67c6485586630.jpg) [Vanessa](https://www.google.com/maps/contrib/112402752563835182945/reviews)4 weeks ago Recently signed up with Infinite – very fast easy process with great & responsive customer service by Simon and the team. ![Matthew Sammels profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_d0fc028c0625e76e5f4f1786476853b9.jpg) [Matthew Sammels](https://www.google.com/maps/contrib/114944014888532566920/reviews)1 month ago I switched to Infinite’s G.fast network a few years back. Setup was quick and I was up and running in no time at all. Speeds are always at what I am subscribing to. In the rare occasions that there’s an issue, I really appreciate the prompt local help and support from Luke and the Infinite support team. ![Anthony Toms profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_21f300c8f6b263308d3e705f52a1688a.jpg) [Anthony Toms](https://www.google.com/maps/contrib/112520622552131063138/reviews)1 month ago I recently had issues with my ip phone connection not making or receiving calls all while my internet connection was fine. Simon Dimes was very helpful and resolved the issue with my phone with in a short time frame. Infinite and the team go above and beyond to ensure their customers issues are resolved promptly. I would highly recommend them for phone and internet services. ![Chris Van Der Wielen profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_a8df52648804ae2f94d7d647ffc887a1.jpg) [Chris Van Der Wielen](https://www.google.com/maps/contrib/101494839383975562588/reviews)1 month ago Incredible customer support. I called once and Chris immediately answered. He was knowledgable and provided great advice. Simon also helped us. Cannot recommend highly enough for anyone in Canberra. ![Gazza777 profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_69b71490ea1b424ede1d9e8a34151751.jpg) [Gazza777](https://www.google.com/maps/contrib/105016998819419261352/reviews)1 month ago Faults are rare and usually self-correcting. Staff are helpful, courteous and competent; above all they speak a comprehensible English, not the gibberish you get from people like iinet whose call centres are in Sth Africa and who speak something they think is English but ain’t. Nor is one forced to wait lengthy periods to get a call answered. You are not cheap, but like they say you pay peanuts you get monkeys. I wd have given you five stars except that on principle I believe nobody’s perfect ![Wei Sam profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_2ec3333be02d27195e5bd3f19c3cda63.jpg) [Wei Sam](https://www.google.com/maps/contrib/109117378812160420380/reviews)1 month ago Moving to Infinite Networks wasn’t all smooth. However, Sabina has been very helpful and extremely patient to help with the transition and get everything sorted eventually. ![Xan Millar profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_794e091058c7351f1a6efb74c6b1e1d1.jpg) [Xan Millar](https://www.google.com/maps/contrib/108351134392230463088/reviews)2 months ago Huge thanks to Luke at Infinite Networks for his outstanding customer service and support. Dealing with line issues can be incredibly frustrating, but Luke went above and beyond to advocate for me, trying to get techs out to site and constantly keeping me in the loop. He provided continuous support over the phone and email, always making sure I had guidance throughout the whole process. ![Desi profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_9e8d3eb70e6908dacb64ca9d969daad5.jpg) [Desi](https://www.google.com/maps/contrib/110348370237848611302/reviews)2 months ago Went with Infinite to ensure we had local support etc….., great experience from tge first phone call to set up. Chris was a great help navigating a challenging set up because the premises was new and never been connected as well as having a conflicting address…… Thankyou. ![Daniel Rea profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_8b1269e04219c8d509e17c01c8af5b47.jpg) [Daniel Rea](https://www.google.com/maps/contrib/111358123898265934271/reviews)2 months ago Thank you Sabina N ![Dakota Tasker profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_f67c19950acd103fc6f0891e8d36a0a4.jpg) [Dakota Tasker](https://www.google.com/maps/contrib/108318336863509762075/reviews)2 months ago Really great, easy and direct support, which is hard to come by these days. Our contact, Luke Beard, has always been super helpful and responsive for everything. Speed on offer is well above what I’ve come to expect from Australia. ![Woden Clinic Capital Chinese Medicine profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_299cf51bc50cfd2647373a904e57e9f9.jpg) [Woden Clinic Capital Chinese Medicine](https://www.google.com/maps/contrib/108145154337526691895/reviews)2 months ago We have been a long-term customer and have always had a positive experience with the phone service team. Recently, we encountered some issues with our phone service, and we were very impressed by the support we received from Simon Dimes in the technical support team. Simon was very professional, patient, and helpful throughout the whole process. He took the time to understand our needs, explained everything clearly, provided timely responses, and offered excellent support to resolve the issue efficiently. It’s not often that you come across such friendly, reliable, and dedicated customer service. Thank you, Simon, and your team, for your outstanding help, professionalism, and great attitude. We truly appreciate your support and highly recommend your service! ![Rob McGregor profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_222ba2a4f1553cdf4a869b21544f5004.jpg) [Rob McGregor](https://www.google.com/maps/contrib/102725748885548430055/reviews)2 months ago Simon from Infinite looked after me really well (patient and instructive!) ![Lachlan Williams profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_6c5266d490a3711346c52e884c5dbe5e.jpg) [Lachlan Williams](https://www.google.com/maps/contrib/111564296917567123957/reviews)3 months ago Chris was excellent in resolving infrastructure issues with NBN within a couple of days which I think is some kind of a record. Highly recommend. ![Lee G profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_06af4322310386f5fde305ec23878443.jpg) [Lee G](https://www.google.com/maps/contrib/107512211602617633474/reviews)3 months ago Excellent local support from Simon and great speed on the G.Fast max personal if you need it. ![Katie Kendall profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_f6921857a28639237b024e0630d2971c.jpg) [Katie Kendall](https://www.google.com/maps/contrib/114056571122488774156/reviews)3 months ago I would highly recommend Infinite. Having a local company that understands your needs and requirements has made a huge difference to our business. Simon & Chris have been fantastic to work with. They are both knowledgeable, responsive, and always willing to help. ### INFINITE SMARTLIFE PACKAGES ### Find your plan Every plan includes the Gigaspire Wi-Fi 6 system, ProtectIQ security, the Infinite eXperience app, and VIP Canberra-based support — no extras. SmartLife #### Simple & Secure ![](https://www.infinite.net.au/wp-content/uploads/2025/11/simple-secure3.webp) - Infinite eXperience App - ProtectIQ cyber security - Device health monitoring - Non-tech VIP support - 25/10 - 50/20Mbps From ## $ 79 .95 / month [Get started](#?scroll-to=form-calix&field-to-change=input_27_10&field-to-change-value=simple-secure) Best Value SmartLife #### Connected Home ![](https://www.infinite.net.au/wp-content/uploads/2025/11/connected-home1.webp) - Infinite eXperience App - ProtectIQ + ExperienceIQ - Parental controls & scheduling - Dynamic public IPv4 - 100/20 - 750/50Mbps From ## $ 89 .95 / month [Get started](#?scroll-to=form-calix&field-to-change=input_27_10&field-to-change-value=connected-home) SmartLife #### Home Office Pro ![](https://www.infinite.net.au/wp-content/uploads/2025/11/home-office-pro1.webp) - Priority work traffic - Malware & intrusion protection - Teams & Zoom optimisation - VIP business-class support - 500/50 - 500/100Mbps From ## $ 89 .95 / month [Get started](#?scroll-to=form-calix&field-to-change=input_27_10&field-to-change-value=home-office-pro) SmartLife #### Ultimate Experience ![Male sitting at his desk in a dark room playing computer games](https://www.infinite.net.au/wp-content/uploads/2025/11/ultimate-experience1.webp) - MyPrioritiesIQ (gaming/8K) - Advanced network protection - Static IPv4 included - Proactive VIP monitoring - Multi-gig ready - Up to 1000/100 - 2000/200Mbps From ## $ 99 .95 / month [Get started](#?scroll-to=form-calix&field-to-change=input_27_10&field-to-change-value=ultimate-experience) ### FEATURE COMPARISON ### SmartLife vs eero vs DIY Routers The full breakdown — what’s included, what costs extra, and what’s simply not available. Infinite SmartLife From $79.95/mo — everything included eero Pro 6E AU$250+/node + ISP plan + eero Plus sub DIY Router + nbn Router AU$150–$400 + nbn plan Hardware Wi-Fi standard Wi-Fi 6 — Gigaspire u4.2 Wi-Fi 6E (tri-band + 6 GHz) Varies — Wi-Fi 5 or 6 Hardware provided ✓Included in your plan ✕Must purchase separately ✕Must purchase separately Dual 2.5G ethernet ports ✓ ~1× 2.5G + 1× 1G ✕Usually 1G only Whole-home mesh coverage ✓Add nodes anytime ✓Purchase extra nodes ~Requires extra hardware Automatic firmware updates ✓ ✓ ~Manual on most routers Security Network threat protection ✓ProtectIQ — always included ~Requires paid eero Plus ✕Third-party software needed Malware & phishing blocking ✓All devices, no extra app ~eero Plus add-on cost ✕ Smart device protection (TVs, cameras) ✓ ~Limited without Plus ✕ Ad blocking ✓ ~eero Plus add-on ✕ Data never used for advertising ✓Explicitly guaranteed ~Amazon ecosystem ~Depends on ISP Family & Parental Controls Content filtering ✓ExperienceIQ — included ~Requires eero Plus ✕ Screen-time scheduling & pause ✓ ~eero Plus add-on ✕ Per-device usage monitoring ✓ ✓ ✕ App-based device prioritisation ✓MyPrioritiesIQ ~Basic only ✕ Support & Management Proactive network monitoring ✓ISP sees your live network health ✕ ✕ Local Australian support ✓Canberra team, no hold music ✕Australian-based 45min wait times ~ISP only — not Wi-Fi support Remote diagnostics & fault-finding ✓ ✕ ✕ Setup assistance included ✓ ~App-guided self-setup only ✕ Native IPv6 dual-stack ✓ ~Depends on ISP ~Depends on ISP Total Cost of Ownership Hardware upfront cost $0 — included in plan AU$250+ per node AU$150–$400+ router Security & parental controls Included +AU$15+/mo (eero Plus) Not available All-inclusive monthly price From $79.95/mo — no extras nbn plan + hardware + Plus sub nbn plan only No hidden fees or subscriptions ✓ ✕ ✓ ### WHY SMARTLIFE ### More than just a router eero gives you hardware. Infinite SmartLife gives you a complete, managed home network — with real Canberra people behind it. ![60](https://www.infinite.net.au/wp-content/uploads/2022/10/feature-one-shape-1.avif) ### Security for every device ProtectIQ protects your smart TVs, cameras, and devices that can't run their own antivirus. Always on, always included. ![60](https://www.infinite.net.au/wp-content/uploads/2022/10/feature-one-shape-1.avif) ### Control from your phone Pause devices, set screen time schedules, prioritise gaming or video calls, and monitor your whole network — all from the Infinite eXperience app. ![60](https://www.infinite.net.au/wp-content/uploads/2022/10/feature-one-shape-1.avif) ### Local Canberra support No bots, no hold queues. Someone in Canberra who can see your live diagnostics and fix issues remotely and fast. ![60](https://www.infinite.net.au/wp-content/uploads/2022/10/feature-one-shape-1.avif) ### No surprise costs We ensure your business network and wireless is secure & stable backed by local team on the ground. ![60](https://www.infinite.net.au/wp-content/uploads/2022/10/feature-one-shape-1.avif) ### Proactive monitoring Our team can see your Wi-Fi signal quality and device health in real time, often identifying faults before you even notice them. ![60](https://www.infinite.net.au/wp-content/uploads/2022/10/feature-one-shape-1.avif) ### Your data stays yours Unlike Amazon's eero, Infinite does not track your browsing or share your data for advertising. What happens on your network is private. ## Ready for a smarter home network? Join thousands of Canberra households on a fully managed, secure internet experience with real local support. [ View Smartlife Plans ](#) [ Call 1300 790 337 ](tel:1300790337) Not sure and want to know more # Start Your Journey to a Seamless, Connected Life We understand that choosing the right internet experience for your home is an important decision and it is completely fine if you are not ready to sign up today. You may have more questions about how the Infinite SmartLife platform works or you might want to discuss your home’s specific Wi-Fi needs. Please leave your contact details in the form below. One of our friendly team members, based right here in Canberra, will get in touch with you. We are happy to provide personalised advice and answer all your questions to help you find the perfect solution, with no pressure or obligation. CONTACT US "\*" indicates required fields Name\* Email\* Phone\* Untitled\* CAPTCHA Send a message --- ### [Application Development Canberra](https://www.infinite.net.au/development/applications/) **Published:** August 13, 2023 **Author:** Anthony Bortolotto **Content:** Smart, AI-Powered Application development## Build smarter web applications that help your business grow For more than two decades, Infinite has helped Canberra businesses and organisations turn complex challenges into streamlined, web-delivered applications. Today, we combine that deep experience with the latest in AI and large language model (LLM) technology to build solutions that save you time, reduce costs and give you a genuine competitive edge. Whether you need to automate a manual workflow, connect disparate systems or unlock insights buried in your data, our team will design and deliver an application tailored to exactly how your business operates.. - #### Tailored business solutions Get an edge over your competitors. Off-the-shelf software only partly fits your business. We work closely with you to understand your goals, processes & pain points, then build a solution around the way your team actually works. - #### Intuitive, user-first design A powerful application only delivers results when people actually enjoy using it. Our design process puts your users at the centre, creating clean and intuitive interfaces that require minimal training. The result is higher adoption, fewer support requests and a faster return on your investment. - #### AI with real business value We help clients leverage LLMs and AI agents in practical ways that save time & improve service. This includes smarter search, document handling, assistants, automated workflows & customer self-service providing productivity gains today. - #### Reliable support you can count on Derisk your business platforms by partnering with us. Our local Canberra support team is available to resolve issues quickly, roll out updates and ensure your application continues to perform at its best. You focus on running your business while we take care of the technology. ## Proven Technology Solutions Our track record spans hundreds of successful projects across government, education, healthcare and private enterprise. We specialise in web-delivered applications built on robust, modern frameworks that integrate seamlessly with your existing platforms and databases. What sets us apart is our ability to layer AI and LLM-powered features into these solutions. Think automated data extraction from unstructured documents, intelligent search that understands natural language, or AI agents that handle routine enquiries so your team can focus on higher-value work. These are not experimental add-ons; they are practical, production-ready tools backed by our experience as a trusted Canberra technology provider. We build on technologies we know inside and out, including React with TypeScript on modern cloud infrastructure but also PHP (Symfony) capabilities where required. Combined with our own high-performance network and hosting capabilities, your application benefits from low-latency connectivity and the peace of mind that comes with a single, accountable local partner. # Our Clients [ ![](https://www.infinite.net.au/wp-content/uploads/2023/09/aspen-medical_logo_RGB_inline_colour-194x58.png "Aspen-medical_logo_rgb_inline_colour infinite") ](https://www.aspenmedical.com/) ![Brindabella Insurance Brokers](https://www.infinite.net.au/wp-content/uploads/2026/03/brindabella-insurance.svg "Brindabella-insurance infinite") ![](https://www.infinite.net.au/wp-content/uploads/2026/03/psc-insurance-194x58.webp "Psc-insurance infinite") ![](https://www.infinite.net.au/wp-content/uploads/2026/03/everyman.svg "Everyman infinite") ![Appeze Software](https://www.infinite.net.au/wp-content/uploads/2023/09/appeze-194x58.png "Appeze infinite") WE go beyond## Frequently Asked Questions #### How does Infinite Networks use AI in application development? We integrate AI and large language model technology directly into the applications we build. This can include features such as automated document processing, intelligent search, natural language interfaces and AI agents that handle routine tasks on behalf of your team. Every AI feature is selected to solve a specific business problem, not just added for its own sake. #### Does Infinite Networks build APIs and integrations for existing systems? Absolutely. A large part of our work involves connecting applications together, whether that means building a custom API, integrating with third-party platforms or linking your new application to existing SQL databases and internal tools. We ensure data flows securely and reliably across your entire technology stack. #### Do your development solutions include project management? Yes. Every engagement includes dedicated project management from scoping through to launch and beyond. You will have a clear point of contact, regular progress updates and full visibility over timelines and deliverables. We believe good communication is just as important as good code. #### What technologies and frameworks does Infinite Networks work with? Our core stack includes React with TypeScript and Tailwind CSS for our application development but we also utilise Python and PHP with the Symfony framework. We host on Linux environments and leverage modern cloud infrastructure. This combination gives us the flexibility to deliver everything from lightweight internal tools to large-scale, AI-enhanced business platforms. #### I don't have technical expertise in-house. Can Infinite Networks still help? That is exactly who we are here for. Many of our clients come to us because they know technology could improve their business but are not sure where to start. We take the time to understand your operations in plain language, then handle every aspect of design, development, hosting and ongoing support. You get the benefits of a dedicated technology team without needing to hire one. #### What kind of AI agents can you build for my business? We build AI agents tailored to your specific workflows. Common examples include customer service agents that answer enquiries around the clock, data processing agents that extract and organise information from documents and emails, and internal knowledge assistants that help your staff find answers quickly. Each agent is designed to work within your existing systems and is thoroughly tested before deployment. We can build the application that’s right for you. # Ready to Build Something Smarter? Tell us about your project and discover how AI-powered applications can transform the way your business works. Our Canberra-based team is ready to help. APP DEVELOPMENT "\*" indicates required fields Facebook This field is for validation purposes and should be left unchanged. Name\* Business name Email\* Phone\* Untitled\* Consultation tab Book a 30 minutes Free Consultation CAPTCHA Send a message --- ### [Free Guide: Top 10 Essential Steps for New Website Launch](https://www.infinite.net.au/insights/top-10-things-when-launching-a-website/) **Published:** November 30, 2023 **Author:** Anthony Bortolotto **Content:** ![](https://www.infinite.net.au/wp-content/uploads/2022/10/service-available-shape-4-rtl.avif) ![Rocket Shuttle taking off from imac screen](https://www.infinite.net.au/wp-content/uploads/2023/11/DALL·E-2023-11-30-14.40.01-A-photorealistic-image-showing-a-modern-iMac-with-a-large-sleek-screen-on-a-desk.-The-screen-displays-a-vibrant-colorful-website-with-an-exciting-f.png) ## Welcome to the Digital Era: A Guide for New Websites. Launching a website is a strategic decision for businesses, innovative showcases, ecommerce stores and online stores. We are offering our free guide 'Top 10 Essential Steps for New Website Launch,' as a key resource for your digital strategy." where you will learn about the 10 most important things to do when launching a website to ensure it is a success from day one. Included in this guide: - Domain and Hosting Decisions - Rigorous Pre-Launch Testing - SEO Foundations - Content Excellence - Legal and Compliance Adherence - Resilience Planning - Analytics Implementation - Strategic Marketing Initiatives - Social Media Synergy ## Learn how to Launch your Website Your Successful today **What this guide delivers:** - **In-Depth Knowledge:** From choosing the right domain and hosting solutions to fine-tuning for search engine optimisation, our guide envelops every vital facet of your website launch. - **Professional Expertise:** Benefit from profound insights into essential elements such as mobile optimization, content integrity, and analytics. - **Actionable Frameworks:** Equipped with detailed checklists, our guide ensures a thorough and systematic approach to your website launch. To download this essential guide, kindly provide your name and email address below. We are committed to delivering only high-calibre resources and insights. DOWNLOAD FOR FREE TODAY "\*" indicates required fields LinkedIn This field is for validation purposes and should be left unchanged. Name\* Business name Email\* Phone\* Website Untitled\* CAPTCHA Send a message --- ### [Work From Home Internet](https://www.infinite.net.au/personal/work-from-home-internet/) **Published:** February 11, 2026 **Author:** Anthony Bortolotto **Content:** BUILT FOR UNINTERRUPTED PRODUCTIVITY## Power Your Professional Life from Home Your home is now your boardroom, your studio and your sanctuary. By combining a hyper connected network with intelligent hardware, we ensure your most important work tasks always stay in the fast lane while keeping your digital life under a proactive shield of protection. - #### Performance Prioritisation MyPrioritiesIQ allows you to engage 'Work Mode', ensuring video conferences and VPN access are prioritised over household network congestion. - #### Network Segmentation Use our Infinite eXperience app to create a dedicated Wi-Fi network exclusively for work, isolating professional tasks from family activities. - #### Corporate-Level Security ProtectIQ acts as a threat management platform, automatically blocking malware and viruses at the network level before they reach your work devices. - #### Hardware Foundation The Gigaspire u4.2 router delivers the consistent connectivity essential for maintaining stable and secure VPN tunnels to departmental systems. Best Value SmartLife #### Connected Home ![](https://www.infinite.net.au/wp-content/uploads/2025/11/connected-home1.webp) - A robust plan designed for modern households and families with high speed bandwidth for streaming, gaming, and remote learning. - Easy, worry-free setup with our Infinite eXperience mobile app - Family-Friendly with Parental Controls to manage screen time, block content, and protect connected devices - Peace of mind safety included with built-in security features protecting you and your people - Dedicated support catered to non-tech-savvy users. - Dynamic public IPv4 address From ## $ 89 .95 / month [Unlock the future of your home](#?scroll-to=form-calix&field-to-change=input_27_10&field-to-change-value=connected-home) SmartLife #### Home Office Pro ![](https://www.infinite.net.au/wp-content/uploads/2025/11/home-office-pro1.webp) - A professional-grade plan for remote and public workers who need office-like performance at home, never interrupted. - Easy, worry-free setup with our Infinite eXperience mobile app - Always reliable, that prioritises access during critical meetings - Soverign cyber safety included with built-in security features your work and home with malware and intrusion protection - Dedicated support catered to help your work laptop running smoothly without choppy Teams or Zoom calls. From ## $ 89 .95 / month [Get started on your reliable WFH](#?scroll-to=form-calix&field-to-change=input_27_10&field-to-change-value=home-office-pro) Looking for something different? Check out [**Infinite SmartLife**](https://www.infinite.net.au/personal/infinite-smartlife/) for more packages or if you want to use your own equipment check out our vanilla [**nbn**](https://www.infinite.net.au/personal/nbn-personal/) and [**Vision VDSL2 and G.fast**](https://www.infinite.net.au/personal/vision-personal/) offerings with the same trusted Canberra network. ![InfiniteIQ-iphone](https://www.infinite.net.au/wp-content/uploads/elementor/thumbs/InfiniteIQ-iphone-rqh5tfoxgaiy18ps4wzeb5j9pxxm7dyt2s1ajev400.avif "InfiniteIQ-iphone") ## Our new SmartLife package delivers **Infinite eXperience App** puts the power of a corporate IT department in your hands. You can easily manage your connection, set up your dedicated work Wi-Fi, and monitor your network health directly from your mobile device. - **Instant Setup** Get your secure work network running in minutes. - **Threat Alerts** Receive notifications if ProtectIQ blocks a potential intrusion. - **Traffic Insights** See which devices are using the most bandwidth and apply ‘Work Mode’ instantly. ![](https://www.infinite.net.au/wp-content/uploads/2025/10/infinite-experience-icon-150x150.png "Infinite experiene infinite infinite") [ ![Download on the App Store](https://www.infinite.net.au/wp-content/uploads/elementor/thumbs/download-on-the-app-store-rd8dnk2rlmlawjzuiq9ufezj5mxb8p8j0u116iy7b2.png "Download on the App Store") ](https://apps.apple.com/au/app/infinite-experience/id6752858288) [ ![Get it on Google Play](https://www.infinite.net.au/wp-content/uploads/elementor/thumbs/get-it-on-google-play-rd8dnnu4cyqg6zudwrwcpe1dj6es3hngdcmz3msmm6.png "Get it on Google Play") ](https://play.google.com/store/apps/details?id=com.infinite.smarthome) [Infinite Networks](https://search.google.com/local/reviews?placeid=ChIJfcZxjjazF2sRXbUzptkjo6U) 4.9Based on 305 reviews powered by Google ![CTS CORPORATION profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_a62248dce894b88df05a7fed4175b0be.jpg) [CTS CORPORATION](https://www.google.com/maps/contrib/108587327063835020153/reviews)5 days ago We really appreciate the prompt and professional support from the Infinite team, especially Simon Dimes. He was able to resolve our website issues within just one day. Amazing service! Highly recommended! ![Tom Tokich profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_2c0458ad9c598aa8d3c041df7a14b59d.jpg) [Tom Tokich](https://www.google.com/maps/contrib/108754675894064359676/reviews)1 week ago Sabina provided excellent service through the whole process ![Nadine Stephen profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_c642c241c54618acb5873b8ecd39c133.jpg) [Nadine Stephen](https://www.google.com/maps/contrib/106874060856154783212/reviews)1 week ago Simon was incredibly helpful and responsive in solving my access issue! ![Christopher B profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_05a2efa2a94b9ab2fc445de09bf8d625.jpg) [Christopher B](https://www.google.com/maps/contrib/109985418847339864479/reviews)2 weeks ago Have been with Infinite Networks for several years now, and I can confidently say they are much better than other providers. After dealing with endless frustration with other providers in the past, the consistently fast speeds and incredible service prpvided by Infinite Networks has really stood out. Thanks as well to Simon, who was fantastic during my recent move. He handled everything smoothly, made the transition completely hassle-free, and provided the great support I’ve come to expect from their team over the years. Having genuine local support makes all the difference. Highly recommended! ![Wayne @ Mayner & Cochran profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_c7367dc22ed22d0bd26a0c5841398b45.jpg) [Wayne @ Mayner & Cochran](https://www.google.com/maps/contrib/106742962130454754062/reviews)3 weeks ago These guys are very good at what they do, friendly and professional. Highly recommend ![Tony G profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_86553c14abd70a79ed1412b75ad714d7.jpg) [Tony G](https://www.google.com/maps/contrib/101432216717680957115/reviews)3 weeks ago This is a fantastic ISP. We are getting amazing speed on the “Vision” plan (4/5 times faster) than our previous plan and paying less per month. The service desk is also remarkably great. We had a compatibility problem on start up and the response was brilliant – they even hand delivered an alternative modem/router to assist on the day of the service call. (Shout out to Sabina who was so extraordinarily helpful.) Highly recommended. ![Vanessa profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_56ec002480216f1fa8c67c6485586630.jpg) [Vanessa](https://www.google.com/maps/contrib/112402752563835182945/reviews)4 weeks ago Recently signed up with Infinite – very fast easy process with great & responsive customer service by Simon and the team. ![Matthew Sammels profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_d0fc028c0625e76e5f4f1786476853b9.jpg) [Matthew Sammels](https://www.google.com/maps/contrib/114944014888532566920/reviews)1 month ago I switched to Infinite’s G.fast network a few years back. Setup was quick and I was up and running in no time at all. Speeds are always at what I am subscribing to. In the rare occasions that there’s an issue, I really appreciate the prompt local help and support from Luke and the Infinite support team. ![Anthony Toms profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_21f300c8f6b263308d3e705f52a1688a.jpg) [Anthony Toms](https://www.google.com/maps/contrib/112520622552131063138/reviews)1 month ago I recently had issues with my ip phone connection not making or receiving calls all while my internet connection was fine. Simon Dimes was very helpful and resolved the issue with my phone with in a short time frame. Infinite and the team go above and beyond to ensure their customers issues are resolved promptly. I would highly recommend them for phone and internet services. ![Chris Van Der Wielen profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_a8df52648804ae2f94d7d647ffc887a1.jpg) [Chris Van Der Wielen](https://www.google.com/maps/contrib/101494839383975562588/reviews)1 month ago Incredible customer support. I called once and Chris immediately answered. He was knowledgable and provided great advice. Simon also helped us. Cannot recommend highly enough for anyone in Canberra. ![Gazza777 profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_69b71490ea1b424ede1d9e8a34151751.jpg) [Gazza777](https://www.google.com/maps/contrib/105016998819419261352/reviews)1 month ago Faults are rare and usually self-correcting. Staff are helpful, courteous and competent; above all they speak a comprehensible English, not the gibberish you get from people like iinet whose call centres are in Sth Africa and who speak something they think is English but ain’t. Nor is one forced to wait lengthy periods to get a call answered. You are not cheap, but like they say you pay peanuts you get monkeys. I wd have given you five stars except that on principle I believe nobody’s perfect ![Wei Sam profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_2ec3333be02d27195e5bd3f19c3cda63.jpg) [Wei Sam](https://www.google.com/maps/contrib/109117378812160420380/reviews)1 month ago Moving to Infinite Networks wasn’t all smooth. However, Sabina has been very helpful and extremely patient to help with the transition and get everything sorted eventually. ![Xan Millar profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_794e091058c7351f1a6efb74c6b1e1d1.jpg) [Xan Millar](https://www.google.com/maps/contrib/108351134392230463088/reviews)2 months ago Huge thanks to Luke at Infinite Networks for his outstanding customer service and support. Dealing with line issues can be incredibly frustrating, but Luke went above and beyond to advocate for me, trying to get techs out to site and constantly keeping me in the loop. He provided continuous support over the phone and email, always making sure I had guidance throughout the whole process. ![Desi profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_9e8d3eb70e6908dacb64ca9d969daad5.jpg) [Desi](https://www.google.com/maps/contrib/110348370237848611302/reviews)2 months ago Went with Infinite to ensure we had local support etc….., great experience from tge first phone call to set up. Chris was a great help navigating a challenging set up because the premises was new and never been connected as well as having a conflicting address…… Thankyou. ![Daniel Rea profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_8b1269e04219c8d509e17c01c8af5b47.jpg) [Daniel Rea](https://www.google.com/maps/contrib/111358123898265934271/reviews)2 months ago Thank you Sabina N ![Dakota Tasker profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_f67c19950acd103fc6f0891e8d36a0a4.jpg) [Dakota Tasker](https://www.google.com/maps/contrib/108318336863509762075/reviews)2 months ago Really great, easy and direct support, which is hard to come by these days. Our contact, Luke Beard, has always been super helpful and responsive for everything. Speed on offer is well above what I’ve come to expect from Australia. ![Woden Clinic Capital Chinese Medicine profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_299cf51bc50cfd2647373a904e57e9f9.jpg) [Woden Clinic Capital Chinese Medicine](https://www.google.com/maps/contrib/108145154337526691895/reviews)2 months ago We have been a long-term customer and have always had a positive experience with the phone service team. Recently, we encountered some issues with our phone service, and we were very impressed by the support we received from Simon Dimes in the technical support team. Simon was very professional, patient, and helpful throughout the whole process. He took the time to understand our needs, explained everything clearly, provided timely responses, and offered excellent support to resolve the issue efficiently. It’s not often that you come across such friendly, reliable, and dedicated customer service. Thank you, Simon, and your team, for your outstanding help, professionalism, and great attitude. We truly appreciate your support and highly recommend your service! ![Rob McGregor profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_222ba2a4f1553cdf4a869b21544f5004.jpg) [Rob McGregor](https://www.google.com/maps/contrib/102725748885548430055/reviews)2 months ago Simon from Infinite looked after me really well (patient and instructive!) ![Lachlan Williams profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_6c5266d490a3711346c52e884c5dbe5e.jpg) [Lachlan Williams](https://www.google.com/maps/contrib/111564296917567123957/reviews)3 months ago Chris was excellent in resolving infrastructure issues with NBN within a couple of days which I think is some kind of a record. Highly recommend. ![Lee G profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_06af4322310386f5fde305ec23878443.jpg) [Lee G](https://www.google.com/maps/contrib/107512211602617633474/reviews)3 months ago Excellent local support from Simon and great speed on the G.Fast max personal if you need it. ![Katie Kendall profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_f6921857a28639237b024e0630d2971c.jpg) [Katie Kendall](https://www.google.com/maps/contrib/114056571122488774156/reviews)3 months ago I would highly recommend Infinite. Having a local company that understands your needs and requirements has made a huge difference to our business. Simon & Chris have been fantastic to work with. They are both knowledgeable, responsive, and always willing to help. ## Frequently Asked Questions #### Is it easy to set up? Yes. We believe technology should simplify your life, not complicate it. We handle the heavy lifting so you can be online in minutes. #### Can I really pause the internet? Absolutely. With one tap on your phone, you can pause the connection for specific devices, making "tech-free time" a reality rather than an argument. #### What happens if something goes wrong? You call us. No robots, no endless hold music. You’ll talk to someone local who will walk you through a fix your issue as we fully support these systems. #### How is this different to a normal nbn or Vision connection? A standard nbn or Vision connection typically provides the internet data service to your home, leaving the management of the internal home network, including Wi-Fi performance and device security, entirely up to you. Our SmartLife platform is a complete, managed experience. It includes the advanced Gigaspire router and our comprehensive VIP Support. This key difference means our team has access to intelligent diagnostics. We can see your network's health, Wi-Fi signal quality, and device connections in real time, allowing us to diagnose and resolve issues far more effectively than with a traditional internet service. #### Why is this more expensive, what does it include? The SmartLife platform is a premium offering because it includes significantly more than just the internet connection. The price incorporates the high-performance Gigaspire system, access to the intuitive SmartHome management app, and the full VIP Support package. This support is the main value, providing proactive monitoring from our team, enhanced network security with ProtectIQ for all your connected devices, and a dedicated escalation path. You are receiving a fully managed hardware, software, and support solution. #### How am I protected from Cyber Threats? Yes, your network is protected by ProtectIQ, which is a key component of the SmartLife package. This is an advanced security service built directly into the Gigaspire system. It actively monitors all internet traffic, automatically blocking malicious websites, viruses, phishing attempts, and other online threats. This protection covers every single device connected to your network, including smart TVs, cameras, and phones, which often cannot run antivirus software themselves. #### Can I continue to use the router if I leave Infinite or go back to a standard plan? Absolutely, the Gigaspire Wifi system can be used standalone device without the premium features but still has the features of a standard home router. the Gigaspire system is provided as part of the managed SmartLife service and is specifically integrated with our network platform to enable the diagnostics, security, and app features. If you choose to move back to a standard plan or cease your service with Infinite Networks, the router's advanced functions will no longer operate and it does not need to be returned. #### What makes these routers better than what others offer on the market? The Gigaspire u4.2 routers are powerful, modern devices providing excellent Wifi coverage and performance. However, their main advantage is not just the hardware, but their tight integration with our SmartLife platform. This connection allows us to deliver the VIP Support experience. We can manage security updates, use ProtectIQ to guard your network, and utilise detailed diagnostics to troubleshoot Wifi. A standard router from a retailer is a standalone box, leaving all management, security, and troubleshooting to you. You own your own data and is not shared for advertising and marketing purposes and we do not track or monitor your internet browsing activity or the content of your network traffic. #### Who is SmartLife not for? This platform is a premium, managed solution designed for households that value reliable performance, comprehensive security, expert local support and want the best experience possible from an Internet Service Provider. It may not be the right choice for highly technical "power users" who wish to use their own specific third-party routing hardware or require deep manual configuration of network settings. It is also designed as a quality-focused service, so it may not suit individuals who are seeking only the cheapest possible internet connection. #### Can I move between different plans once connected? Yes, you can adjust your plan. The SmartLife platform acts as the management and support layer for your connection. You can still move between our different SmartLife (for example, from a Connected Home 750/50Mbps plan to a Ultimate Experience 2000/200Mbps plan) to suit your household's data needs, all while retaining the benefits of the managed router and VIP Support. #### How many Gigaspire systems do I need? For many standard homes, the primary Gigaspire u4.2 router will provide sufficient Wifi coverage. The number of units you need depends on the size, layout, and construction materials of your home. Larger properties, multi-storey homes, or homes with dense walls may require additional SmartLife mesh units to create seamless coverage. If in doubt get in contact with us to discuss the size of your house and what would be best. #### Can I add more units later if I need better coverage? Yes, absolutely. The system is designed as a scalable mesh solution. If you find you have areas with a weak signal after the initial setup, we can easily add one or more SmartLife mesh units to your network. These units work together with the main router to expand your Wi-Fi coverage and eliminate dead spots. #### How do I set up the Gigaspire System? We have designed the setup to be as simple as possible. The router should work out of the box once it is plugged in and connected to your nbn service. For customising your network, such as changing your Wifi name and password or managing connected devices, you can use the intuitive Infinite eXperience app on your smartphone. #### What is VIP support? VIP Support is the comprehensive, premium support service included with all SmartLife plans. It is very different from standard support. It includes a dedicated escalation path for faster resolutions, proactive monitoring where our systems alert us to faults (often before you notice them), and intelligent diagnostics. It also includes the built-in ProtectIQ security to protect your devices and provides a personalised experience from our support team, who can see your network's specific history and status. #### What extra support can you help me with? The intelligent diagnostics of the SmartLife platform allow our support team to help you with issues we previously could not see. We can check your Wifi signal quality in different parts of your home, identify interference from other devices, see which specific device might be causing network slowdowns, and confirm if devices are connected correctly. This allows us to resolve complex Wi-Fi and device issues remotely, often saving you the need for a technician visit. #### Can I change my speed inside my smart life plan? No. The SmartLife plan refers to the management and support features you receive. You can upgrade or downgrade your Smartlife at any time to better match your requirements. #### Can I get a static IPv4 address on one of these plans? Yes, we can provide a static IPv4 address on our SmartLife plans. This is available as an optional monthly add-on, which is often useful for customers who host services at home, use specific remote access, or have complex gaming setups. Connected Home (Dynamic IP) and Ultimate Experience (Static IP) have this included in their respective plans. #### Do these plans support IPv6? Yes, our network is fully native dual-stack, which means both IPv4 and IPv6 are supported and enabled on these plans as a standard feature and the Gigaspire systems have this turned on and configured out of the box. Not sure and want to know more # Start Your Journey to a Seamless, Connected Life We understand that choosing the right internet experience for your home is an important decision and it is completely fine if you are not ready to sign up today. You may have more questions about how the Infinite SmartLife platform works or you might want to discuss your home’s specific Wi-Fi needs. Please leave your contact details in the form below. One of our friendly team members, based right here in Canberra, will get in touch with you. We are happy to provide personalised advice and answer all your questions to help you find the perfect solution, with no pressure or obligation. CONTACT US "\*" indicates required fields Name\* Email\* Phone\* Untitled\* CAPTCHA Send a message --- ### [Work From Home Internet for the Public Service](https://www.infinite.net.au/personal/public-service-internet/) **Published:** January 22, 2026 **Author:** Diego Beltran **Content:** GO BEYOND FOR WORKING AT HOME## Secure Connectivity for the Canberra Home Office As a public servant in Canberra, your professional responsibilities extend to your home office. Working remotely requires more than just a fast internet connection, it demands a secure and reliable one to protect sensitive information. Infinite Networks provides the enterprise-grade security and reliability you need to meet these professional obligations. - #### Corporate-Level Security ProtectIQ acts as a threat management platform, automatically blocking malware and viruses at the network level before they reach your work devices. - #### Network Segmentation Use our Infinite eXperience app to create a dedicated Wi-Fi network exclusively for work, isolating professional tasks from family activities. - #### Performance Prioritisation MyPrioritiesIQ allows you to engage 'Work Mode', ensuring video conferences and VPN access are prioritised over household network congestion. - #### Hardware Foundation The Gigaspire u4.2 router delivers the consistent connectivity essential for maintaining stable and secure VPN tunnels to departmental systems. ![aps-commonwealthavebridge](https://www.infinite.net.au/wp-content/uploads/elementor/thumbs/aps-commonwealthavebridge-rhxby8iqwfied219zjyuxqvxbrv06xo7coelqmei74.jpg "aps-commonwealthavebridge") ## Why Canberra Professionals Choose Infinite SmartLife? Standard internet providers often lack the enterprise-grade features required to meet the security duties of the public service. Infinite Networks is an Internet eXperience Provider that specifically understands the unique requirements of Canberra’s Australian Public Service (APS) and ACT Government workforce through decades of delivering enterprise networks. Infinite is a Canberra owned and sovereign Internet eXperience Provider and our SmartLife packages provides the security, reliability and control necessary to create a compliant and productive home office environment. By integrating advanced threat management and network isolation paired with our network located right here in Canberra, we ensure your home network takes security as seriously as you do. Best Value SmartLife #### Connected Home ![](https://www.infinite.net.au/wp-content/uploads/2025/11/connected-home1.webp) - A robust plan designed for modern households and families with high speed bandwidth for streaming, gaming, and remote learning. - Easy, worry-free setup with our Infinite eXperience mobile app - Family-Friendly with Parental Controls to manage screen time, block content, and protect connected devices - Peace of mind safety included with built-in security features protecting you and your people - Dedicated support catered to non-tech-savvy users. - Dynamic public IPv4 address From ## $ 89 .95 / month [Unlock the future of your home](#?scroll-to=form-calix&field-to-change=input_27_10&field-to-change-value=connected-home) SmartLife #### Home Office Pro ![](https://www.infinite.net.au/wp-content/uploads/2025/11/home-office-pro1.webp) - A professional-grade plan for remote and public workers who need office-like performance at home, never interrupted. - Easy, worry-free setup with our Infinite eXperience mobile app - Always reliable, that prioritises access during critical meetings - Soverign cyber safety included with built-in security features your work and home with malware and intrusion protection - Dedicated support catered to help your work laptop running smoothly without choppy Teams or Zoom calls. From ## $ 89 .95 / month [Get started on your reliable WFH](#?scroll-to=form-calix&field-to-change=input_27_10&field-to-change-value=home-office-pro) Looking for something different? Check out [**Infinite SmartLife**](https://www.infinite.net.au/personal/infinite-smartlife/) for more packages or if you want to use your own equipment check out our vanilla [**nbn**](https://www.infinite.net.au/personal/nbn-personal/) and [**Vision VDSL2 and G.fast**](https://www.infinite.net.au/personal/vision-personal/) offerings with the same trusted Canberra network. ![InfiniteIQ-iphone](https://www.infinite.net.au/wp-content/uploads/elementor/thumbs/InfiniteIQ-iphone-rqh5tfoxgaiy18ps4wzeb5j9pxxm7dyt2s1ajev400.avif "InfiniteIQ-iphone") ## Our new SmartLife package delivers **Infinite eXperience App** puts the power of a corporate IT department in your hands. You can easily manage your connection, set up your dedicated work Wi-Fi, and monitor your network health directly from your mobile device. - **Instant Setup** Get your secure work network running in minutes. - **Threat Alerts** Receive notifications if ProtectIQ blocks a potential intrusion. - **Traffic Insights** See which devices are using the most bandwidth and apply ‘Work Mode’ instantly. ![](https://www.infinite.net.au/wp-content/uploads/2025/10/infinite-experience-icon-150x150.png "Infinite experiene infinite infinite") [ ![Download on the App Store](https://www.infinite.net.au/wp-content/uploads/elementor/thumbs/download-on-the-app-store-rd8dnk2rlmlawjzuiq9ufezj5mxb8p8j0u116iy7b2.png "Download on the App Store") ](https://apps.apple.com/au/app/infinite-experience/id6752858288) [ ![Get it on Google Play](https://www.infinite.net.au/wp-content/uploads/elementor/thumbs/get-it-on-google-play-rd8dnnu4cyqg6zudwrwcpe1dj6es3hngdcmz3msmm6.png "Get it on Google Play") ](https://play.google.com/store/apps/details?id=com.infinite.smarthome) [Infinite Networks](https://search.google.com/local/reviews?placeid=ChIJfcZxjjazF2sRXbUzptkjo6U) 4.9Based on 305 reviews powered by Google ![CTS CORPORATION profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_a62248dce894b88df05a7fed4175b0be.jpg) [CTS CORPORATION](https://www.google.com/maps/contrib/108587327063835020153/reviews)5 days ago We really appreciate the prompt and professional support from the Infinite team, especially Simon Dimes. He was able to resolve our website issues within just one day. Amazing service! Highly recommended! ![Tom Tokich profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_2c0458ad9c598aa8d3c041df7a14b59d.jpg) [Tom Tokich](https://www.google.com/maps/contrib/108754675894064359676/reviews)1 week ago Sabina provided excellent service through the whole process ![Nadine Stephen profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_c642c241c54618acb5873b8ecd39c133.jpg) [Nadine Stephen](https://www.google.com/maps/contrib/106874060856154783212/reviews)1 week ago Simon was incredibly helpful and responsive in solving my access issue! ![Christopher B profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_05a2efa2a94b9ab2fc445de09bf8d625.jpg) [Christopher B](https://www.google.com/maps/contrib/109985418847339864479/reviews)2 weeks ago Have been with Infinite Networks for several years now, and I can confidently say they are much better than other providers. After dealing with endless frustration with other providers in the past, the consistently fast speeds and incredible service prpvided by Infinite Networks has really stood out. Thanks as well to Simon, who was fantastic during my recent move. He handled everything smoothly, made the transition completely hassle-free, and provided the great support I’ve come to expect from their team over the years. Having genuine local support makes all the difference. Highly recommended! ![Wayne @ Mayner & Cochran profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_c7367dc22ed22d0bd26a0c5841398b45.jpg) [Wayne @ Mayner & Cochran](https://www.google.com/maps/contrib/106742962130454754062/reviews)3 weeks ago These guys are very good at what they do, friendly and professional. Highly recommend ![Tony G profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_86553c14abd70a79ed1412b75ad714d7.jpg) [Tony G](https://www.google.com/maps/contrib/101432216717680957115/reviews)3 weeks ago This is a fantastic ISP. We are getting amazing speed on the “Vision” plan (4/5 times faster) than our previous plan and paying less per month. The service desk is also remarkably great. We had a compatibility problem on start up and the response was brilliant – they even hand delivered an alternative modem/router to assist on the day of the service call. (Shout out to Sabina who was so extraordinarily helpful.) Highly recommended. ![Vanessa profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_56ec002480216f1fa8c67c6485586630.jpg) [Vanessa](https://www.google.com/maps/contrib/112402752563835182945/reviews)4 weeks ago Recently signed up with Infinite – very fast easy process with great & responsive customer service by Simon and the team. ![Matthew Sammels profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_d0fc028c0625e76e5f4f1786476853b9.jpg) [Matthew Sammels](https://www.google.com/maps/contrib/114944014888532566920/reviews)1 month ago I switched to Infinite’s G.fast network a few years back. Setup was quick and I was up and running in no time at all. Speeds are always at what I am subscribing to. In the rare occasions that there’s an issue, I really appreciate the prompt local help and support from Luke and the Infinite support team. ![Anthony Toms profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_21f300c8f6b263308d3e705f52a1688a.jpg) [Anthony Toms](https://www.google.com/maps/contrib/112520622552131063138/reviews)1 month ago I recently had issues with my ip phone connection not making or receiving calls all while my internet connection was fine. Simon Dimes was very helpful and resolved the issue with my phone with in a short time frame. Infinite and the team go above and beyond to ensure their customers issues are resolved promptly. I would highly recommend them for phone and internet services. ![Chris Van Der Wielen profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_a8df52648804ae2f94d7d647ffc887a1.jpg) [Chris Van Der Wielen](https://www.google.com/maps/contrib/101494839383975562588/reviews)1 month ago Incredible customer support. I called once and Chris immediately answered. He was knowledgable and provided great advice. Simon also helped us. Cannot recommend highly enough for anyone in Canberra. ![Gazza777 profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_69b71490ea1b424ede1d9e8a34151751.jpg) [Gazza777](https://www.google.com/maps/contrib/105016998819419261352/reviews)1 month ago Faults are rare and usually self-correcting. Staff are helpful, courteous and competent; above all they speak a comprehensible English, not the gibberish you get from people like iinet whose call centres are in Sth Africa and who speak something they think is English but ain’t. Nor is one forced to wait lengthy periods to get a call answered. You are not cheap, but like they say you pay peanuts you get monkeys. I wd have given you five stars except that on principle I believe nobody’s perfect ![Wei Sam profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_2ec3333be02d27195e5bd3f19c3cda63.jpg) [Wei Sam](https://www.google.com/maps/contrib/109117378812160420380/reviews)1 month ago Moving to Infinite Networks wasn’t all smooth. However, Sabina has been very helpful and extremely patient to help with the transition and get everything sorted eventually. ![Xan Millar profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_794e091058c7351f1a6efb74c6b1e1d1.jpg) [Xan Millar](https://www.google.com/maps/contrib/108351134392230463088/reviews)2 months ago Huge thanks to Luke at Infinite Networks for his outstanding customer service and support. Dealing with line issues can be incredibly frustrating, but Luke went above and beyond to advocate for me, trying to get techs out to site and constantly keeping me in the loop. He provided continuous support over the phone and email, always making sure I had guidance throughout the whole process. ![Desi profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_9e8d3eb70e6908dacb64ca9d969daad5.jpg) [Desi](https://www.google.com/maps/contrib/110348370237848611302/reviews)2 months ago Went with Infinite to ensure we had local support etc….., great experience from tge first phone call to set up. Chris was a great help navigating a challenging set up because the premises was new and never been connected as well as having a conflicting address…… Thankyou. ![Daniel Rea profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_8b1269e04219c8d509e17c01c8af5b47.jpg) [Daniel Rea](https://www.google.com/maps/contrib/111358123898265934271/reviews)2 months ago Thank you Sabina N ![Dakota Tasker profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_f67c19950acd103fc6f0891e8d36a0a4.jpg) [Dakota Tasker](https://www.google.com/maps/contrib/108318336863509762075/reviews)2 months ago Really great, easy and direct support, which is hard to come by these days. Our contact, Luke Beard, has always been super helpful and responsive for everything. Speed on offer is well above what I’ve come to expect from Australia. ![Woden Clinic Capital Chinese Medicine profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_299cf51bc50cfd2647373a904e57e9f9.jpg) [Woden Clinic Capital Chinese Medicine](https://www.google.com/maps/contrib/108145154337526691895/reviews)2 months ago We have been a long-term customer and have always had a positive experience with the phone service team. Recently, we encountered some issues with our phone service, and we were very impressed by the support we received from Simon Dimes in the technical support team. Simon was very professional, patient, and helpful throughout the whole process. He took the time to understand our needs, explained everything clearly, provided timely responses, and offered excellent support to resolve the issue efficiently. It’s not often that you come across such friendly, reliable, and dedicated customer service. Thank you, Simon, and your team, for your outstanding help, professionalism, and great attitude. We truly appreciate your support and highly recommend your service! ![Rob McGregor profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_222ba2a4f1553cdf4a869b21544f5004.jpg) [Rob McGregor](https://www.google.com/maps/contrib/102725748885548430055/reviews)2 months ago Simon from Infinite looked after me really well (patient and instructive!) ![Lachlan Williams profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_6c5266d490a3711346c52e884c5dbe5e.jpg) [Lachlan Williams](https://www.google.com/maps/contrib/111564296917567123957/reviews)3 months ago Chris was excellent in resolving infrastructure issues with NBN within a couple of days which I think is some kind of a record. Highly recommend. ![Lee G profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_06af4322310386f5fde305ec23878443.jpg) [Lee G](https://www.google.com/maps/contrib/107512211602617633474/reviews)3 months ago Excellent local support from Simon and great speed on the G.Fast max personal if you need it. ![Katie Kendall profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_f6921857a28639237b024e0630d2971c.jpg) [Katie Kendall](https://www.google.com/maps/contrib/114056571122488774156/reviews)3 months ago I would highly recommend Infinite. Having a local company that understands your needs and requirements has made a huge difference to our business. Simon & Chris have been fantastic to work with. They are both knowledgeable, responsive, and always willing to help. ## Frequently Asked Questions #### Is it easy to set up? Yes. We believe technology should simplify your life, not complicate it. We handle the heavy lifting so you can be online in minutes. #### Can I really pause the internet? Absolutely. With one tap on your phone, you can pause the connection for specific devices, making "tech-free time" a reality rather than an argument. #### What happens if something goes wrong? You call us. No robots, no endless hold music. You’ll talk to someone local who will walk you through a fix your issue as we fully support these systems. #### How is this different to a normal nbn or Vision connection? A standard nbn or Vision connection typically provides the internet data service to your home, leaving the management of the internal home network, including Wi-Fi performance and device security, entirely up to you. Our SmartLife platform is a complete, managed experience. It includes the advanced Gigaspire router and our comprehensive VIP Support. This key difference means our team has access to intelligent diagnostics. We can see your network's health, Wi-Fi signal quality, and device connections in real time, allowing us to diagnose and resolve issues far more effectively than with a traditional internet service. #### Why is this more expensive, what does it include? The SmartLife platform is a premium offering because it includes significantly more than just the internet connection. The price incorporates the high-performance Gigaspire system, access to the intuitive SmartHome management app, and the full VIP Support package. This support is the main value, providing proactive monitoring from our team, enhanced network security with ProtectIQ for all your connected devices, and a dedicated escalation path. You are receiving a fully managed hardware, software, and support solution. #### How am I protected from Cyber Threats? Yes, your network is protected by ProtectIQ, which is a key component of the SmartLife package. This is an advanced security service built directly into the Gigaspire system. It actively monitors all internet traffic, automatically blocking malicious websites, viruses, phishing attempts, and other online threats. This protection covers every single device connected to your network, including smart TVs, cameras, and phones, which often cannot run antivirus software themselves. #### Can I continue to use the router if I leave Infinite or go back to a standard plan? Absolutely, the Gigaspire Wifi system can be used standalone device without the premium features but still has the features of a standard home router. the Gigaspire system is provided as part of the managed SmartLife service and is specifically integrated with our network platform to enable the diagnostics, security, and app features. If you choose to move back to a standard plan or cease your service with Infinite Networks, the router's advanced functions will no longer operate and it does not need to be returned. #### What makes these routers better than what others offer on the market? The Gigaspire u4.2 routers are powerful, modern devices providing excellent Wifi coverage and performance. However, their main advantage is not just the hardware, but their tight integration with our SmartLife platform. This connection allows us to deliver the VIP Support experience. We can manage security updates, use ProtectIQ to guard your network, and utilise detailed diagnostics to troubleshoot Wifi. A standard router from a retailer is a standalone box, leaving all management, security, and troubleshooting to you. You own your own data and is not shared for advertising and marketing purposes and we do not track or monitor your internet browsing activity or the content of your network traffic. #### Who is SmartLife not for? This platform is a premium, managed solution designed for households that value reliable performance, comprehensive security, expert local support and want the best experience possible from an Internet Service Provider. It may not be the right choice for highly technical "power users" who wish to use their own specific third-party routing hardware or require deep manual configuration of network settings. It is also designed as a quality-focused service, so it may not suit individuals who are seeking only the cheapest possible internet connection. #### Can I move between different plans once connected? Yes, you can adjust your plan. The SmartLife platform acts as the management and support layer for your connection. You can still move between our different SmartLife (for example, from a Connected Home 750/50Mbps plan to a Ultimate Experience 2000/200Mbps plan) to suit your household's data needs, all while retaining the benefits of the managed router and VIP Support. #### How many Gigaspire systems do I need? For many standard homes, the primary Gigaspire u4.2 router will provide sufficient Wifi coverage. The number of units you need depends on the size, layout, and construction materials of your home. Larger properties, multi-storey homes, or homes with dense walls may require additional SmartLife mesh units to create seamless coverage. If in doubt get in contact with us to discuss the size of your house and what would be best. #### Can I add more units later if I need better coverage? Yes, absolutely. The system is designed as a scalable mesh solution. If you find you have areas with a weak signal after the initial setup, we can easily add one or more SmartLife mesh units to your network. These units work together with the main router to expand your Wi-Fi coverage and eliminate dead spots. #### How do I set up the Gigaspire System? We have designed the setup to be as simple as possible. The router should work out of the box once it is plugged in and connected to your nbn service. For customising your network, such as changing your Wifi name and password or managing connected devices, you can use the intuitive Infinite eXperience app on your smartphone. #### What is VIP support? VIP Support is the comprehensive, premium support service included with all SmartLife plans. It is very different from standard support. It includes a dedicated escalation path for faster resolutions, proactive monitoring where our systems alert us to faults (often before you notice them), and intelligent diagnostics. It also includes the built-in ProtectIQ security to protect your devices and provides a personalised experience from our support team, who can see your network's specific history and status. #### What extra support can you help me with? The intelligent diagnostics of the SmartLife platform allow our support team to help you with issues we previously could not see. We can check your Wifi signal quality in different parts of your home, identify interference from other devices, see which specific device might be causing network slowdowns, and confirm if devices are connected correctly. This allows us to resolve complex Wi-Fi and device issues remotely, often saving you the need for a technician visit. #### Can I change my speed inside my smart life plan? No. The SmartLife plan refers to the management and support features you receive. You can upgrade or downgrade your Smartlife at any time to better match your requirements. #### Can I get a static IPv4 address on one of these plans? Yes, we can provide a static IPv4 address on our SmartLife plans. This is available as an optional monthly add-on, which is often useful for customers who host services at home, use specific remote access, or have complex gaming setups. Connected Home (Dynamic IP) and Ultimate Experience (Static IP) have this included in their respective plans. #### Do these plans support IPv6? Yes, our network is fully native dual-stack, which means both IPv4 and IPv6 are supported and enabled on these plans as a standard feature and the Gigaspire systems have this turned on and configured out of the box. Not sure and want to know more # Start Your Journey to a Seamless, Connected Life We understand that choosing the right internet experience for your home is an important decision and it is completely fine if you are not ready to sign up today. You may have more questions about how the Infinite SmartLife platform works or you might want to discuss your home’s specific Wi-Fi needs. Please leave your contact details in the form below. One of our friendly team members, based right here in Canberra, will get in touch with you. We are happy to provide personalised advice and answer all your questions to help you find the perfect solution, with no pressure or obligation. CONTACT US "\*" indicates required fields Name\* Email\* Phone\* Untitled\* CAPTCHA Send a message --- ### [Unlock the Ultimate Low-Latency Gaming Experience](https://www.infinite.net.au/personal/gamers-ultimate-experience/) **Published:** February 11, 2026 **Author:** Diego Beltran **Content:** High-Performance Internet Designed for Victory## Unlock the Ultimate Low Latency Gaming Experience Forget rubber-banding and packet loss. We prioritise your connection for stable, ultra-low latency gaming. Whether you’re climbing the ranked ladder or streaming in 4K, our network ensures every millisecond counts. You get enterprise-grade reliability backed by real, local Aussie support that understands gamers.. - #### Ultra-Low ping for the edge you need We designed our network to optimise routing paths to game servers to shave off milliseconds. Lower ping means you see the enemy before they see you. - #### We speak Your Language Problems happen. When they do, call our local team. We don't do generic troubleshooting; we fix the line so you can get back in the lobby. - #### Rock-Solid stability no more jitter Experience a connection that stays consistent. We monitor for any packet loss and jitter so your connection feels as smooth as your frame rate. - #### Gaming prioritisation to skip the queue Our "Gaming-First" prioritisation ensures your game data always gets right of way, even if someone else in the house is streaming 4K Netflix. SmartLife #### Connected Home ![](https://www.infinite.net.au/wp-content/uploads/2025/11/connected-home1.webp) - A robust plan designed for modern households and families with high speed bandwidth for streaming, gaming, and remote learning. - Easy, worry-free setup with our Infinite eXperience mobile app - Family-Friendly with Parental Controls to manage screen time, block content, and protect connected devices - Peace of mind safety included with built-in security features protecting you and your people - Dedicated support catered to non-tech-savvy users. - Dynamic public IPv4 address From ## $ 89 .95 / month [Unlock the future of your home](#?scroll-to=form-calix&field-to-change=input_27_10&field-to-change-value=connected-home) Best Value SmartLife #### Ultimate Experience ![Male sitting at his desk in a dark room playing computer games](https://www.infinite.net.au/wp-content/uploads/2025/11/ultimate-experience1.webp) - Our top-tier offering for power users, tech enthusiasts, and gamers who demand the best in performance and features. - Easy, worry-free setup with our Infinite eXperience mobile app - High speeds and ultra-low latency for online gaming, 8K streaming, VR applications and by optimising your network to prioritise what matters most to you - Tools to manage screen time, block content or particular apps, and protect connected devices - Advanced network protection with built-in security features - VIP support with technical staff and proactive monitoring. - Static IPv4 address From ## $ 99 .95 / month [Experience the difference yourself](#?scroll-to=form-calix&field-to-change=input_27_10&field-to-change-value=ultimate-experience) ![InfiniteIQ-iphone](https://www.infinite.net.au/wp-content/uploads/elementor/thumbs/InfiniteIQ-iphone-rqh5tfoxgaiy18ps4wzeb5j9pxxm7dyt2s1ajev400.avif "InfiniteIQ-iphone") ## Take Command with SmartLife The SmartLife GigaSpire isn’t just a router, it’s your network command center. Through the intuitive **Infinite eXperience App**, you can instantly prioritise your PC or Console to ensure it gets maximum bandwidth during a raid or tournament. - **Device Priority** – One-tap boost to dedicate bandwidth to your gaming rig through our **MyPrioritiesIQ** feature - **Network Visibility** – See exactly what devices are hogging the net and manage them instantly. - **Advanced network security** – Shields every device, including your gaming rig or console, smart TVs and cameras from malware, viruses, and online threats using **ProtectIQ**. ![](https://www.infinite.net.au/wp-content/uploads/2025/10/infinite-experience-icon-150x150.png "Infinite experiene infinite infinite") [ ![Download on the App Store](https://www.infinite.net.au/wp-content/uploads/elementor/thumbs/download-on-the-app-store-rd8dnk2rlmlawjzuiq9ufezj5mxb8p8j0u116iy7b2.png "Download on the App Store") ](https://apps.apple.com/au/app/infinite-experience/id6752858288) [ ![Get it on Google Play](https://www.infinite.net.au/wp-content/uploads/elementor/thumbs/get-it-on-google-play-rd8dnnu4cyqg6zudwrwcpe1dj6es3hngdcmz3msmm6.png "Get it on Google Play") ](https://play.google.com/store/apps/details?id=com.infinite.smarthome) [Infinite Networks](https://search.google.com/local/reviews?placeid=ChIJfcZxjjazF2sRXbUzptkjo6U) 4.9Based on 305 reviews powered by Google ![CTS CORPORATION profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_a62248dce894b88df05a7fed4175b0be.jpg) [CTS CORPORATION](https://www.google.com/maps/contrib/108587327063835020153/reviews)5 days ago We really appreciate the prompt and professional support from the Infinite team, especially Simon Dimes. He was able to resolve our website issues within just one day. Amazing service! Highly recommended! ![Tom Tokich profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_2c0458ad9c598aa8d3c041df7a14b59d.jpg) [Tom Tokich](https://www.google.com/maps/contrib/108754675894064359676/reviews)1 week ago Sabina provided excellent service through the whole process ![Nadine Stephen profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_c642c241c54618acb5873b8ecd39c133.jpg) [Nadine Stephen](https://www.google.com/maps/contrib/106874060856154783212/reviews)1 week ago Simon was incredibly helpful and responsive in solving my access issue! ![Christopher B profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_05a2efa2a94b9ab2fc445de09bf8d625.jpg) [Christopher B](https://www.google.com/maps/contrib/109985418847339864479/reviews)2 weeks ago Have been with Infinite Networks for several years now, and I can confidently say they are much better than other providers. After dealing with endless frustration with other providers in the past, the consistently fast speeds and incredible service prpvided by Infinite Networks has really stood out. Thanks as well to Simon, who was fantastic during my recent move. He handled everything smoothly, made the transition completely hassle-free, and provided the great support I’ve come to expect from their team over the years. Having genuine local support makes all the difference. Highly recommended! ![Wayne @ Mayner & Cochran profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_c7367dc22ed22d0bd26a0c5841398b45.jpg) [Wayne @ Mayner & Cochran](https://www.google.com/maps/contrib/106742962130454754062/reviews)3 weeks ago These guys are very good at what they do, friendly and professional. Highly recommend ![Tony G profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_86553c14abd70a79ed1412b75ad714d7.jpg) [Tony G](https://www.google.com/maps/contrib/101432216717680957115/reviews)3 weeks ago This is a fantastic ISP. We are getting amazing speed on the “Vision” plan (4/5 times faster) than our previous plan and paying less per month. The service desk is also remarkably great. We had a compatibility problem on start up and the response was brilliant – they even hand delivered an alternative modem/router to assist on the day of the service call. (Shout out to Sabina who was so extraordinarily helpful.) Highly recommended. ![Vanessa profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_56ec002480216f1fa8c67c6485586630.jpg) [Vanessa](https://www.google.com/maps/contrib/112402752563835182945/reviews)4 weeks ago Recently signed up with Infinite – very fast easy process with great & responsive customer service by Simon and the team. ![Matthew Sammels profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_d0fc028c0625e76e5f4f1786476853b9.jpg) [Matthew Sammels](https://www.google.com/maps/contrib/114944014888532566920/reviews)1 month ago I switched to Infinite’s G.fast network a few years back. Setup was quick and I was up and running in no time at all. Speeds are always at what I am subscribing to. In the rare occasions that there’s an issue, I really appreciate the prompt local help and support from Luke and the Infinite support team. ![Anthony Toms profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_21f300c8f6b263308d3e705f52a1688a.jpg) [Anthony Toms](https://www.google.com/maps/contrib/112520622552131063138/reviews)1 month ago I recently had issues with my ip phone connection not making or receiving calls all while my internet connection was fine. Simon Dimes was very helpful and resolved the issue with my phone with in a short time frame. Infinite and the team go above and beyond to ensure their customers issues are resolved promptly. I would highly recommend them for phone and internet services. ![Chris Van Der Wielen profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_a8df52648804ae2f94d7d647ffc887a1.jpg) [Chris Van Der Wielen](https://www.google.com/maps/contrib/101494839383975562588/reviews)1 month ago Incredible customer support. I called once and Chris immediately answered. He was knowledgable and provided great advice. Simon also helped us. Cannot recommend highly enough for anyone in Canberra. ![Gazza777 profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_69b71490ea1b424ede1d9e8a34151751.jpg) [Gazza777](https://www.google.com/maps/contrib/105016998819419261352/reviews)1 month ago Faults are rare and usually self-correcting. Staff are helpful, courteous and competent; above all they speak a comprehensible English, not the gibberish you get from people like iinet whose call centres are in Sth Africa and who speak something they think is English but ain’t. Nor is one forced to wait lengthy periods to get a call answered. You are not cheap, but like they say you pay peanuts you get monkeys. I wd have given you five stars except that on principle I believe nobody’s perfect ![Wei Sam profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_2ec3333be02d27195e5bd3f19c3cda63.jpg) [Wei Sam](https://www.google.com/maps/contrib/109117378812160420380/reviews)1 month ago Moving to Infinite Networks wasn’t all smooth. However, Sabina has been very helpful and extremely patient to help with the transition and get everything sorted eventually. ![Xan Millar profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_794e091058c7351f1a6efb74c6b1e1d1.jpg) [Xan Millar](https://www.google.com/maps/contrib/108351134392230463088/reviews)2 months ago Huge thanks to Luke at Infinite Networks for his outstanding customer service and support. Dealing with line issues can be incredibly frustrating, but Luke went above and beyond to advocate for me, trying to get techs out to site and constantly keeping me in the loop. He provided continuous support over the phone and email, always making sure I had guidance throughout the whole process. ![Desi profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_9e8d3eb70e6908dacb64ca9d969daad5.jpg) [Desi](https://www.google.com/maps/contrib/110348370237848611302/reviews)2 months ago Went with Infinite to ensure we had local support etc….., great experience from tge first phone call to set up. Chris was a great help navigating a challenging set up because the premises was new and never been connected as well as having a conflicting address…… Thankyou. ![Daniel Rea profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_8b1269e04219c8d509e17c01c8af5b47.jpg) [Daniel Rea](https://www.google.com/maps/contrib/111358123898265934271/reviews)2 months ago Thank you Sabina N ![Dakota Tasker profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_f67c19950acd103fc6f0891e8d36a0a4.jpg) [Dakota Tasker](https://www.google.com/maps/contrib/108318336863509762075/reviews)2 months ago Really great, easy and direct support, which is hard to come by these days. Our contact, Luke Beard, has always been super helpful and responsive for everything. Speed on offer is well above what I’ve come to expect from Australia. ![Woden Clinic Capital Chinese Medicine profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_299cf51bc50cfd2647373a904e57e9f9.jpg) [Woden Clinic Capital Chinese Medicine](https://www.google.com/maps/contrib/108145154337526691895/reviews)2 months ago We have been a long-term customer and have always had a positive experience with the phone service team. Recently, we encountered some issues with our phone service, and we were very impressed by the support we received from Simon Dimes in the technical support team. Simon was very professional, patient, and helpful throughout the whole process. He took the time to understand our needs, explained everything clearly, provided timely responses, and offered excellent support to resolve the issue efficiently. It’s not often that you come across such friendly, reliable, and dedicated customer service. Thank you, Simon, and your team, for your outstanding help, professionalism, and great attitude. We truly appreciate your support and highly recommend your service! ![Rob McGregor profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_222ba2a4f1553cdf4a869b21544f5004.jpg) [Rob McGregor](https://www.google.com/maps/contrib/102725748885548430055/reviews)2 months ago Simon from Infinite looked after me really well (patient and instructive!) ![Lachlan Williams profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_6c5266d490a3711346c52e884c5dbe5e.jpg) [Lachlan Williams](https://www.google.com/maps/contrib/111564296917567123957/reviews)3 months ago Chris was excellent in resolving infrastructure issues with NBN within a couple of days which I think is some kind of a record. Highly recommend. ![Lee G profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_06af4322310386f5fde305ec23878443.jpg) [Lee G](https://www.google.com/maps/contrib/107512211602617633474/reviews)3 months ago Excellent local support from Simon and great speed on the G.Fast max personal if you need it. ![Katie Kendall profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_f6921857a28639237b024e0630d2971c.jpg) [Katie Kendall](https://www.google.com/maps/contrib/114056571122488774156/reviews)3 months ago I would highly recommend Infinite. Having a local company that understands your needs and requirements has made a huge difference to our business. Simon & Chris have been fantastic to work with. They are both knowledgeable, responsive, and always willing to help. ## Frequently Asked Questions #### Is it easy to set up? Yes. We believe technology should simplify your life, not complicate it. We handle the heavy lifting so you can be online in minutes. #### Can I really pause the internet? Absolutely. With one tap on your phone, you can pause the connection for specific devices, making "tech-free time" a reality rather than an argument. #### What happens if something goes wrong? You call us. No robots, no endless hold music. You’ll talk to someone local who will walk you through a fix your issue as we fully support these systems. #### How is this different to a normal nbn or Vision connection? A standard nbn or Vision connection typically provides the internet data service to your home, leaving the management of the internal home network, including Wi-Fi performance and device security, entirely up to you. Our SmartLife platform is a complete, managed experience. It includes the advanced Gigaspire router and our comprehensive VIP Support. This key difference means our team has access to intelligent diagnostics. We can see your network's health, Wi-Fi signal quality, and device connections in real time, allowing us to diagnose and resolve issues far more effectively than with a traditional internet service. #### Why is this more expensive, what does it include? The SmartLife platform is a premium offering because it includes significantly more than just the internet connection. The price incorporates the high-performance Gigaspire system, access to the intuitive SmartHome management app, and the full VIP Support package. This support is the main value, providing proactive monitoring from our team, enhanced network security with ProtectIQ for all your connected devices, and a dedicated escalation path. You are receiving a fully managed hardware, software, and support solution. #### How am I protected from Cyber Threats? Yes, your network is protected by ProtectIQ, which is a key component of the SmartLife package. This is an advanced security service built directly into the Gigaspire system. It actively monitors all internet traffic, automatically blocking malicious websites, viruses, phishing attempts, and other online threats. This protection covers every single device connected to your network, including smart TVs, cameras, and phones, which often cannot run antivirus software themselves. #### Can I continue to use the router if I leave Infinite or go back to a standard plan? Absolutely, the Gigaspire Wifi system can be used standalone device without the premium features but still has the features of a standard home router. the Gigaspire system is provided as part of the managed SmartLife service and is specifically integrated with our network platform to enable the diagnostics, security, and app features. If you choose to move back to a standard plan or cease your service with Infinite Networks, the router's advanced functions will no longer operate and it does not need to be returned. #### What makes these routers better than what others offer on the market? The Gigaspire u4.2 routers are powerful, modern devices providing excellent Wifi coverage and performance. However, their main advantage is not just the hardware, but their tight integration with our SmartLife platform. This connection allows us to deliver the VIP Support experience. We can manage security updates, use ProtectIQ to guard your network, and utilise detailed diagnostics to troubleshoot Wifi. A standard router from a retailer is a standalone box, leaving all management, security, and troubleshooting to you. You own your own data and is not shared for advertising and marketing purposes and we do not track or monitor your internet browsing activity or the content of your network traffic. #### Who is SmartLife not for? This platform is a premium, managed solution designed for households that value reliable performance, comprehensive security, expert local support and want the best experience possible from an Internet Service Provider. It may not be the right choice for highly technical "power users" who wish to use their own specific third-party routing hardware or require deep manual configuration of network settings. It is also designed as a quality-focused service, so it may not suit individuals who are seeking only the cheapest possible internet connection. #### Can I move between different plans once connected? Yes, you can adjust your plan. The SmartLife platform acts as the management and support layer for your connection. You can still move between our different SmartLife (for example, from a Connected Home 750/50Mbps plan to a Ultimate Experience 2000/200Mbps plan) to suit your household's data needs, all while retaining the benefits of the managed router and VIP Support. #### How many Gigaspire systems do I need? For many standard homes, the primary Gigaspire u4.2 router will provide sufficient Wifi coverage. The number of units you need depends on the size, layout, and construction materials of your home. Larger properties, multi-storey homes, or homes with dense walls may require additional SmartLife mesh units to create seamless coverage. If in doubt get in contact with us to discuss the size of your house and what would be best. #### Can I add more units later if I need better coverage? Yes, absolutely. The system is designed as a scalable mesh solution. If you find you have areas with a weak signal after the initial setup, we can easily add one or more SmartLife mesh units to your network. These units work together with the main router to expand your Wi-Fi coverage and eliminate dead spots. #### How do I set up the Gigaspire System? We have designed the setup to be as simple as possible. The router should work out of the box once it is plugged in and connected to your nbn service. For customising your network, such as changing your Wifi name and password or managing connected devices, you can use the intuitive Infinite eXperience app on your smartphone. #### What is VIP support? VIP Support is the comprehensive, premium support service included with all SmartLife plans. It is very different from standard support. It includes a dedicated escalation path for faster resolutions, proactive monitoring where our systems alert us to faults (often before you notice them), and intelligent diagnostics. It also includes the built-in ProtectIQ security to protect your devices and provides a personalised experience from our support team, who can see your network's specific history and status. #### What extra support can you help me with? The intelligent diagnostics of the SmartLife platform allow our support team to help you with issues we previously could not see. We can check your Wifi signal quality in different parts of your home, identify interference from other devices, see which specific device might be causing network slowdowns, and confirm if devices are connected correctly. This allows us to resolve complex Wi-Fi and device issues remotely, often saving you the need for a technician visit. #### Can I change my speed inside my smart life plan? No. The SmartLife plan refers to the management and support features you receive. You can upgrade or downgrade your Smartlife at any time to better match your requirements. #### Can I get a static IPv4 address on one of these plans? Yes, we can provide a static IPv4 address on our SmartLife plans. This is available as an optional monthly add-on, which is often useful for customers who host services at home, use specific remote access, or have complex gaming setups. Connected Home (Dynamic IP) and Ultimate Experience (Static IP) have this included in their respective plans. #### Do these plans support IPv6? Yes, our network is fully native dual-stack, which means both IPv4 and IPv6 are supported and enabled on these plans as a standard feature and the Gigaspire systems have this turned on and configured out of the box. Not sure and want to know more # Start Your Journey to a Seamless, Connected Life We understand that choosing the right internet experience for your home is an important decision and it is completely fine if you are not ready to sign up today. You may have more questions about how the Infinite SmartLife platform works or you might want to discuss your home’s specific Wi-Fi needs. Please leave your contact details in the form below. One of our friendly team members, based right here in Canberra, will get in touch with you. We are happy to provide personalised advice and answer all your questions to help you find the perfect solution, with no pressure or obligation. CONTACT US "\*" indicates required fields Name\* Email\* Phone\* Untitled\* CAPTCHA Send a message --- ### [Internet That Keeps Pace for the Couple & Solo Lifestyle](https://www.infinite.net.au/personal/urban-dweller-smartlife/) **Published:** November 26, 2025 **Author:** Diego Beltran **Content:** A connected home that just works## Find your peace of mind with a smarter network You deserve a home network that keeps up with your evening wind-down and your busy workday without a second thought. We focus on providing a seamless experience from the moment you plug in, ensuring every room is covered and every stream is smooth. When you need us, our local team is just a phone call away, no scripts, just real solutions for your home.. - #### Built-In Peace of Mind Shop, bank, and browse with confidence. Our built-in protection works quietly in the background to keep your personal data and devices safe from evolving online threats. - #### Buffer-Free Entertainment Watch your favorite shows in 4K without the frustration of buffering. We ensure your connection remains stable even during peak evening hours when the rest of the city is online. - #### Total Home Coverage Eliminate dead zones in your apartment. Enjoy a strong, consistent signal that follows you from the home office to the balcony without dropouts or slowdowns. - #### A Real Person When It Matters Skip the bots and the wait times. If you ever need help, you’ll talk directly to a local expert who knows your area and is dedicated to getting you back to what matters. Best Value SmartLife #### Simple & Secure ![](https://www.infinite.net.au/wp-content/uploads/2025/11/simple-secure3.webp) - This plan is for casual Internet, focusing on simplicity and reliability. This plan is for anyone who just needs their Internet for browsing, email, video calls and lite streaming. - Easy, worry-free setup with our Infinite eXperience mobile app - Cyber safety included with built-in security virus protection turned on and ready to go - Control and monitor device health and usage - Dedicated support catered to non-tech-savvy users. From ## $ 79 .95 / month [Enjoy a seamless connected life](#?scroll-to=form-calix&field-to-change=input_27_10&field-to-change-value=simple-secure) SmartLife #### Connected Home ![](https://www.infinite.net.au/wp-content/uploads/2025/11/connected-home1.webp) - A robust plan designed for modern households and families with high speed bandwidth for streaming, gaming, and remote learning. - Easy, worry-free setup with our Infinite eXperience mobile app - Family-Friendly with Parental Controls to manage screen time, block content, and protect connected devices - Peace of mind safety included with built-in security features protecting you and your people - Dedicated support catered to non-tech-savvy users. - Dynamic public IPv4 address From ## $ 89 .95 / month [Unlock the future of your home](#?scroll-to=form-calix&field-to-change=input_27_10&field-to-change-value=connected-home) ![InfiniteIQ-iphone](https://www.infinite.net.au/wp-content/uploads/elementor/thumbs/InfiniteIQ-iphone-rqh5tfoxgaiy18ps4wzeb5j9pxxm7dyt2s1ajev400.avif "InfiniteIQ-iphone") ## Total Home Control in the Palm of Your Hand - **Infinite eXperience App** – Acts as the remote control for your home. It moves the complexity of network management to the background, giving you a simple, visual way to stay in charge of your digital life. - **Your Personal Digital Shield** – Advanced network security that shields every device, including smart TVs and security cameras, from malware, viruses, and online threats. - **Real-Time Network Health** – Run speed tests, see every connected device, and troubleshoot common issues directly from your phone. It’s professional-grade insight made for everyone. - **Prioritise What Matters Most** – Whether it’s a video call with friends or a making sure your TV has priority for streaming, you can easily tell your network to prioritise specific tasks or devices so they never lag. ![](https://www.infinite.net.au/wp-content/uploads/2025/10/infinite-experience-icon-150x150.png "Infinite experiene infinite infinite") [ ![Download on the App Store](https://www.infinite.net.au/wp-content/uploads/elementor/thumbs/download-on-the-app-store-rd8dnk2rlmlawjzuiq9ufezj5mxb8p8j0u116iy7b2.png "Download on the App Store") ](https://apps.apple.com/au/app/infinite-experience/id6752858288) [ ![Get it on Google Play](https://www.infinite.net.au/wp-content/uploads/elementor/thumbs/get-it-on-google-play-rd8dnnu4cyqg6zudwrwcpe1dj6es3hngdcmz3msmm6.png "Get it on Google Play") ](https://play.google.com/store/apps/details?id=com.infinite.smarthome) [Infinite Networks](https://search.google.com/local/reviews?placeid=ChIJfcZxjjazF2sRXbUzptkjo6U) 4.9Based on 305 reviews powered by Google ![CTS CORPORATION profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_a62248dce894b88df05a7fed4175b0be.jpg) [CTS CORPORATION](https://www.google.com/maps/contrib/108587327063835020153/reviews)5 days ago We really appreciate the prompt and professional support from the Infinite team, especially Simon Dimes. He was able to resolve our website issues within just one day. Amazing service! Highly recommended! ![Tom Tokich profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_2c0458ad9c598aa8d3c041df7a14b59d.jpg) [Tom Tokich](https://www.google.com/maps/contrib/108754675894064359676/reviews)1 week ago Sabina provided excellent service through the whole process ![Nadine Stephen profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_c642c241c54618acb5873b8ecd39c133.jpg) [Nadine Stephen](https://www.google.com/maps/contrib/106874060856154783212/reviews)1 week ago Simon was incredibly helpful and responsive in solving my access issue! ![Christopher B profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_05a2efa2a94b9ab2fc445de09bf8d625.jpg) [Christopher B](https://www.google.com/maps/contrib/109985418847339864479/reviews)2 weeks ago Have been with Infinite Networks for several years now, and I can confidently say they are much better than other providers. After dealing with endless frustration with other providers in the past, the consistently fast speeds and incredible service prpvided by Infinite Networks has really stood out. Thanks as well to Simon, who was fantastic during my recent move. He handled everything smoothly, made the transition completely hassle-free, and provided the great support I’ve come to expect from their team over the years. Having genuine local support makes all the difference. Highly recommended! ![Wayne @ Mayner & Cochran profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_c7367dc22ed22d0bd26a0c5841398b45.jpg) [Wayne @ Mayner & Cochran](https://www.google.com/maps/contrib/106742962130454754062/reviews)3 weeks ago These guys are very good at what they do, friendly and professional. Highly recommend ![Tony G profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_86553c14abd70a79ed1412b75ad714d7.jpg) [Tony G](https://www.google.com/maps/contrib/101432216717680957115/reviews)3 weeks ago This is a fantastic ISP. We are getting amazing speed on the “Vision” plan (4/5 times faster) than our previous plan and paying less per month. The service desk is also remarkably great. We had a compatibility problem on start up and the response was brilliant – they even hand delivered an alternative modem/router to assist on the day of the service call. (Shout out to Sabina who was so extraordinarily helpful.) Highly recommended. ![Vanessa profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_56ec002480216f1fa8c67c6485586630.jpg) [Vanessa](https://www.google.com/maps/contrib/112402752563835182945/reviews)4 weeks ago Recently signed up with Infinite – very fast easy process with great & responsive customer service by Simon and the team. ![Matthew Sammels profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_d0fc028c0625e76e5f4f1786476853b9.jpg) [Matthew Sammels](https://www.google.com/maps/contrib/114944014888532566920/reviews)1 month ago I switched to Infinite’s G.fast network a few years back. Setup was quick and I was up and running in no time at all. Speeds are always at what I am subscribing to. In the rare occasions that there’s an issue, I really appreciate the prompt local help and support from Luke and the Infinite support team. ![Anthony Toms profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_21f300c8f6b263308d3e705f52a1688a.jpg) [Anthony Toms](https://www.google.com/maps/contrib/112520622552131063138/reviews)1 month ago I recently had issues with my ip phone connection not making or receiving calls all while my internet connection was fine. Simon Dimes was very helpful and resolved the issue with my phone with in a short time frame. Infinite and the team go above and beyond to ensure their customers issues are resolved promptly. I would highly recommend them for phone and internet services. ![Chris Van Der Wielen profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_a8df52648804ae2f94d7d647ffc887a1.jpg) [Chris Van Der Wielen](https://www.google.com/maps/contrib/101494839383975562588/reviews)1 month ago Incredible customer support. I called once and Chris immediately answered. He was knowledgable and provided great advice. Simon also helped us. Cannot recommend highly enough for anyone in Canberra. ![Gazza777 profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_69b71490ea1b424ede1d9e8a34151751.jpg) [Gazza777](https://www.google.com/maps/contrib/105016998819419261352/reviews)1 month ago Faults are rare and usually self-correcting. Staff are helpful, courteous and competent; above all they speak a comprehensible English, not the gibberish you get from people like iinet whose call centres are in Sth Africa and who speak something they think is English but ain’t. Nor is one forced to wait lengthy periods to get a call answered. You are not cheap, but like they say you pay peanuts you get monkeys. I wd have given you five stars except that on principle I believe nobody’s perfect ![Wei Sam profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_2ec3333be02d27195e5bd3f19c3cda63.jpg) [Wei Sam](https://www.google.com/maps/contrib/109117378812160420380/reviews)1 month ago Moving to Infinite Networks wasn’t all smooth. However, Sabina has been very helpful and extremely patient to help with the transition and get everything sorted eventually. ![Xan Millar profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_794e091058c7351f1a6efb74c6b1e1d1.jpg) [Xan Millar](https://www.google.com/maps/contrib/108351134392230463088/reviews)2 months ago Huge thanks to Luke at Infinite Networks for his outstanding customer service and support. Dealing with line issues can be incredibly frustrating, but Luke went above and beyond to advocate for me, trying to get techs out to site and constantly keeping me in the loop. He provided continuous support over the phone and email, always making sure I had guidance throughout the whole process. ![Desi profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_9e8d3eb70e6908dacb64ca9d969daad5.jpg) [Desi](https://www.google.com/maps/contrib/110348370237848611302/reviews)2 months ago Went with Infinite to ensure we had local support etc….., great experience from tge first phone call to set up. Chris was a great help navigating a challenging set up because the premises was new and never been connected as well as having a conflicting address…… Thankyou. ![Daniel Rea profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_8b1269e04219c8d509e17c01c8af5b47.jpg) [Daniel Rea](https://www.google.com/maps/contrib/111358123898265934271/reviews)2 months ago Thank you Sabina N ![Dakota Tasker profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_f67c19950acd103fc6f0891e8d36a0a4.jpg) [Dakota Tasker](https://www.google.com/maps/contrib/108318336863509762075/reviews)2 months ago Really great, easy and direct support, which is hard to come by these days. Our contact, Luke Beard, has always been super helpful and responsive for everything. Speed on offer is well above what I’ve come to expect from Australia. ![Woden Clinic Capital Chinese Medicine profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_299cf51bc50cfd2647373a904e57e9f9.jpg) [Woden Clinic Capital Chinese Medicine](https://www.google.com/maps/contrib/108145154337526691895/reviews)2 months ago We have been a long-term customer and have always had a positive experience with the phone service team. Recently, we encountered some issues with our phone service, and we were very impressed by the support we received from Simon Dimes in the technical support team. Simon was very professional, patient, and helpful throughout the whole process. He took the time to understand our needs, explained everything clearly, provided timely responses, and offered excellent support to resolve the issue efficiently. It’s not often that you come across such friendly, reliable, and dedicated customer service. Thank you, Simon, and your team, for your outstanding help, professionalism, and great attitude. We truly appreciate your support and highly recommend your service! ![Rob McGregor profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_222ba2a4f1553cdf4a869b21544f5004.jpg) [Rob McGregor](https://www.google.com/maps/contrib/102725748885548430055/reviews)2 months ago Simon from Infinite looked after me really well (patient and instructive!) ![Lachlan Williams profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_6c5266d490a3711346c52e884c5dbe5e.jpg) [Lachlan Williams](https://www.google.com/maps/contrib/111564296917567123957/reviews)3 months ago Chris was excellent in resolving infrastructure issues with NBN within a couple of days which I think is some kind of a record. Highly recommend. ![Lee G profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_06af4322310386f5fde305ec23878443.jpg) [Lee G](https://www.google.com/maps/contrib/107512211602617633474/reviews)3 months ago Excellent local support from Simon and great speed on the G.Fast max personal if you need it. ![Katie Kendall profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_f6921857a28639237b024e0630d2971c.jpg) [Katie Kendall](https://www.google.com/maps/contrib/114056571122488774156/reviews)3 months ago I would highly recommend Infinite. Having a local company that understands your needs and requirements has made a huge difference to our business. Simon & Chris have been fantastic to work with. They are both knowledgeable, responsive, and always willing to help. ## Frequently Asked Questions #### Is it easy to set up? Yes. We believe technology should simplify your life, not complicate it. We handle the heavy lifting so you can be online in minutes. #### Can I really pause the internet? Absolutely. With one tap on your phone, you can pause the connection for specific devices, making "tech-free time" a reality rather than an argument. #### What happens if something goes wrong? You call us. No robots, no endless hold music. You’ll talk to someone local who will walk you through a fix your issue as we fully support these systems. #### How is this different to a normal nbn or Vision connection? A standard nbn or Vision connection typically provides the internet data service to your home, leaving the management of the internal home network, including Wi-Fi performance and device security, entirely up to you. Our SmartLife platform is a complete, managed experience. It includes the advanced Gigaspire router and our comprehensive VIP Support. This key difference means our team has access to intelligent diagnostics. We can see your network's health, Wi-Fi signal quality, and device connections in real time, allowing us to diagnose and resolve issues far more effectively than with a traditional internet service. #### Why is this more expensive, what does it include? The SmartLife platform is a premium offering because it includes significantly more than just the internet connection. The price incorporates the high-performance Gigaspire system, access to the intuitive SmartHome management app, and the full VIP Support package. This support is the main value, providing proactive monitoring from our team, enhanced network security with ProtectIQ for all your connected devices, and a dedicated escalation path. You are receiving a fully managed hardware, software, and support solution. #### How am I protected from Cyber Threats? Yes, your network is protected by ProtectIQ, which is a key component of the SmartLife package. This is an advanced security service built directly into the Gigaspire system. It actively monitors all internet traffic, automatically blocking malicious websites, viruses, phishing attempts, and other online threats. This protection covers every single device connected to your network, including smart TVs, cameras, and phones, which often cannot run antivirus software themselves. #### Can I continue to use the router if I leave Infinite or go back to a standard plan? Absolutely, the Gigaspire Wifi system can be used standalone device without the premium features but still has the features of a standard home router. the Gigaspire system is provided as part of the managed SmartLife service and is specifically integrated with our network platform to enable the diagnostics, security, and app features. If you choose to move back to a standard plan or cease your service with Infinite Networks, the router's advanced functions will no longer operate and it does not need to be returned. #### What makes these routers better than what others offer on the market? The Gigaspire u4.2 routers are powerful, modern devices providing excellent Wifi coverage and performance. However, their main advantage is not just the hardware, but their tight integration with our SmartLife platform. This connection allows us to deliver the VIP Support experience. We can manage security updates, use ProtectIQ to guard your network, and utilise detailed diagnostics to troubleshoot Wifi. A standard router from a retailer is a standalone box, leaving all management, security, and troubleshooting to you. You own your own data and is not shared for advertising and marketing purposes and we do not track or monitor your internet browsing activity or the content of your network traffic. #### Who is SmartLife not for? This platform is a premium, managed solution designed for households that value reliable performance, comprehensive security, expert local support and want the best experience possible from an Internet Service Provider. It may not be the right choice for highly technical "power users" who wish to use their own specific third-party routing hardware or require deep manual configuration of network settings. It is also designed as a quality-focused service, so it may not suit individuals who are seeking only the cheapest possible internet connection. #### Can I move between different plans once connected? Yes, you can adjust your plan. The SmartLife platform acts as the management and support layer for your connection. You can still move between our different SmartLife (for example, from a Connected Home 750/50Mbps plan to a Ultimate Experience 2000/200Mbps plan) to suit your household's data needs, all while retaining the benefits of the managed router and VIP Support. #### How many Gigaspire systems do I need? For many standard homes, the primary Gigaspire u4.2 router will provide sufficient Wifi coverage. The number of units you need depends on the size, layout, and construction materials of your home. Larger properties, multi-storey homes, or homes with dense walls may require additional SmartLife mesh units to create seamless coverage. If in doubt get in contact with us to discuss the size of your house and what would be best. #### Can I add more units later if I need better coverage? Yes, absolutely. The system is designed as a scalable mesh solution. If you find you have areas with a weak signal after the initial setup, we can easily add one or more SmartLife mesh units to your network. These units work together with the main router to expand your Wi-Fi coverage and eliminate dead spots. #### How do I set up the Gigaspire System? We have designed the setup to be as simple as possible. The router should work out of the box once it is plugged in and connected to your nbn service. For customising your network, such as changing your Wifi name and password or managing connected devices, you can use the intuitive Infinite eXperience app on your smartphone. #### What is VIP support? VIP Support is the comprehensive, premium support service included with all SmartLife plans. It is very different from standard support. It includes a dedicated escalation path for faster resolutions, proactive monitoring where our systems alert us to faults (often before you notice them), and intelligent diagnostics. It also includes the built-in ProtectIQ security to protect your devices and provides a personalised experience from our support team, who can see your network's specific history and status. #### What extra support can you help me with? The intelligent diagnostics of the SmartLife platform allow our support team to help you with issues we previously could not see. We can check your Wifi signal quality in different parts of your home, identify interference from other devices, see which specific device might be causing network slowdowns, and confirm if devices are connected correctly. This allows us to resolve complex Wi-Fi and device issues remotely, often saving you the need for a technician visit. #### Can I change my speed inside my smart life plan? No. The SmartLife plan refers to the management and support features you receive. You can upgrade or downgrade your Smartlife at any time to better match your requirements. #### Can I get a static IPv4 address on one of these plans? Yes, we can provide a static IPv4 address on our SmartLife plans. This is available as an optional monthly add-on, which is often useful for customers who host services at home, use specific remote access, or have complex gaming setups. Connected Home (Dynamic IP) and Ultimate Experience (Static IP) have this included in their respective plans. #### Do these plans support IPv6? Yes, our network is fully native dual-stack, which means both IPv4 and IPv6 are supported and enabled on these plans as a standard feature and the Gigaspire systems have this turned on and configured out of the box. Not sure and want to know more # Start Your Journey to a Seamless, Connected Life We understand that choosing the right internet experience for your home is an important decision and it is completely fine if you are not ready to sign up today. You may have more questions about how the Infinite SmartLife platform works or you might want to discuss your home’s specific Wi-Fi needs. Please leave your contact details in the form below. One of our friendly team members, based right here in Canberra, will get in touch with you. We are happy to provide personalised advice and answer all your questions to help you find the perfect solution, with no pressure or obligation. CONTACT US "\*" indicates required fields Name\* Email\* Phone\* Untitled\* CAPTCHA Send a message --- ### [Internet Designed for Families, Not Just Devices](https://www.infinite.net.au/personal/internet-designed-for-families/) **Published:** February 3, 2026 **Author:** Diego Beltran **Content:** A connected home that just works## Smart WiFi for a Safer,Happier Household More than just a connection, it’s the peace of mind that comes with a network designed to keep your family safe, supported and seamlessly connected.. - #### Manage Screen Time and Content Easily set schedules, pause internet access and block inappropriate content and apps to keep your children safe online - #### Protect your Home from Threats Built-in network security shields every connected device from viruses, malware, and intrusions automatically 24/7 - #### Prioritise Devices for Better Performance Ensure your work laptop or gaming console gets bandwidth first for lag-free calls and smooth gameplay, simple as flicking a switch - #### Complete Control In One App Setup, monitor, and manage your entire home network effortlessly from your smartphone with our intuitive app ![InfiniteIQ-iphone](https://www.infinite.net.au/wp-content/uploads/elementor/thumbs/InfiniteIQ-iphone-rqh5tfoxgaiy18ps4wzeb5j9pxxm7dyt2s1ajev400.avif "InfiniteIQ-iphone") ## Your Home’s Digital Remote Control - Take back the dinner table with the **Infinite eXperience App** app. It gives parents the power to manage screen time, set healthy boundaries for bedtimes, and see exactly what’s happening on the network, all from the palm of your hand. It’s not about restriction; it’s about creating a healthy balance for your family. The main features are: - **ProtectIQ** – Advanced network security that shields every device, including smart TVs and security cameras, from malware, viruses, and online threats. - **ExperienceIQ** – Sophisticated controls to manage content and parental controls. - **MyPrioritiesIQ** – Customise your network to prioritise what matters most. Whether it’s streaming, gaming, or work. ![](https://www.infinite.net.au/wp-content/uploads/2025/10/infinite-experience-icon-150x150.png "Infinite experiene infinite infinite") [ ![Download on the App Store](https://www.infinite.net.au/wp-content/uploads/elementor/thumbs/download-on-the-app-store-rd8dnk2rlmlawjzuiq9ufezj5mxb8p8j0u116iy7b2.png "Download on the App Store") ](https://apps.apple.com/au/app/infinite-experience/id6752858288) [ ![Get it on Google Play](https://www.infinite.net.au/wp-content/uploads/elementor/thumbs/get-it-on-google-play-rd8dnnu4cyqg6zudwrwcpe1dj6es3hngdcmz3msmm6.png "Get it on Google Play") ](https://play.google.com/store/apps/details?id=com.infinite.smarthome) [Infinite Networks](https://search.google.com/local/reviews?placeid=ChIJfcZxjjazF2sRXbUzptkjo6U) 4.9Based on 305 reviews powered by Google ![CTS CORPORATION profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_a62248dce894b88df05a7fed4175b0be.jpg) [CTS CORPORATION](https://www.google.com/maps/contrib/108587327063835020153/reviews)5 days ago We really appreciate the prompt and professional support from the Infinite team, especially Simon Dimes. He was able to resolve our website issues within just one day. Amazing service! Highly recommended! ![Tom Tokich profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_2c0458ad9c598aa8d3c041df7a14b59d.jpg) [Tom Tokich](https://www.google.com/maps/contrib/108754675894064359676/reviews)1 week ago Sabina provided excellent service through the whole process ![Nadine Stephen profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_c642c241c54618acb5873b8ecd39c133.jpg) [Nadine Stephen](https://www.google.com/maps/contrib/106874060856154783212/reviews)1 week ago Simon was incredibly helpful and responsive in solving my access issue! ![Christopher B profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_05a2efa2a94b9ab2fc445de09bf8d625.jpg) [Christopher B](https://www.google.com/maps/contrib/109985418847339864479/reviews)2 weeks ago Have been with Infinite Networks for several years now, and I can confidently say they are much better than other providers. After dealing with endless frustration with other providers in the past, the consistently fast speeds and incredible service prpvided by Infinite Networks has really stood out. Thanks as well to Simon, who was fantastic during my recent move. He handled everything smoothly, made the transition completely hassle-free, and provided the great support I’ve come to expect from their team over the years. Having genuine local support makes all the difference. Highly recommended! ![Wayne @ Mayner & Cochran profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_c7367dc22ed22d0bd26a0c5841398b45.jpg) [Wayne @ Mayner & Cochran](https://www.google.com/maps/contrib/106742962130454754062/reviews)3 weeks ago These guys are very good at what they do, friendly and professional. Highly recommend ![Tony G profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_86553c14abd70a79ed1412b75ad714d7.jpg) [Tony G](https://www.google.com/maps/contrib/101432216717680957115/reviews)3 weeks ago This is a fantastic ISP. We are getting amazing speed on the “Vision” plan (4/5 times faster) than our previous plan and paying less per month. The service desk is also remarkably great. We had a compatibility problem on start up and the response was brilliant – they even hand delivered an alternative modem/router to assist on the day of the service call. (Shout out to Sabina who was so extraordinarily helpful.) Highly recommended. ![Vanessa profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_56ec002480216f1fa8c67c6485586630.jpg) [Vanessa](https://www.google.com/maps/contrib/112402752563835182945/reviews)4 weeks ago Recently signed up with Infinite – very fast easy process with great & responsive customer service by Simon and the team. ![Matthew Sammels profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_d0fc028c0625e76e5f4f1786476853b9.jpg) [Matthew Sammels](https://www.google.com/maps/contrib/114944014888532566920/reviews)1 month ago I switched to Infinite’s G.fast network a few years back. Setup was quick and I was up and running in no time at all. Speeds are always at what I am subscribing to. In the rare occasions that there’s an issue, I really appreciate the prompt local help and support from Luke and the Infinite support team. ![Anthony Toms profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_21f300c8f6b263308d3e705f52a1688a.jpg) [Anthony Toms](https://www.google.com/maps/contrib/112520622552131063138/reviews)1 month ago I recently had issues with my ip phone connection not making or receiving calls all while my internet connection was fine. Simon Dimes was very helpful and resolved the issue with my phone with in a short time frame. Infinite and the team go above and beyond to ensure their customers issues are resolved promptly. I would highly recommend them for phone and internet services. ![Chris Van Der Wielen profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_a8df52648804ae2f94d7d647ffc887a1.jpg) [Chris Van Der Wielen](https://www.google.com/maps/contrib/101494839383975562588/reviews)1 month ago Incredible customer support. I called once and Chris immediately answered. He was knowledgable and provided great advice. Simon also helped us. Cannot recommend highly enough for anyone in Canberra. ![Gazza777 profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_69b71490ea1b424ede1d9e8a34151751.jpg) [Gazza777](https://www.google.com/maps/contrib/105016998819419261352/reviews)1 month ago Faults are rare and usually self-correcting. Staff are helpful, courteous and competent; above all they speak a comprehensible English, not the gibberish you get from people like iinet whose call centres are in Sth Africa and who speak something they think is English but ain’t. Nor is one forced to wait lengthy periods to get a call answered. You are not cheap, but like they say you pay peanuts you get monkeys. I wd have given you five stars except that on principle I believe nobody’s perfect ![Wei Sam profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_2ec3333be02d27195e5bd3f19c3cda63.jpg) [Wei Sam](https://www.google.com/maps/contrib/109117378812160420380/reviews)1 month ago Moving to Infinite Networks wasn’t all smooth. However, Sabina has been very helpful and extremely patient to help with the transition and get everything sorted eventually. ![Xan Millar profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_794e091058c7351f1a6efb74c6b1e1d1.jpg) [Xan Millar](https://www.google.com/maps/contrib/108351134392230463088/reviews)2 months ago Huge thanks to Luke at Infinite Networks for his outstanding customer service and support. Dealing with line issues can be incredibly frustrating, but Luke went above and beyond to advocate for me, trying to get techs out to site and constantly keeping me in the loop. He provided continuous support over the phone and email, always making sure I had guidance throughout the whole process. ![Desi profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_9e8d3eb70e6908dacb64ca9d969daad5.jpg) [Desi](https://www.google.com/maps/contrib/110348370237848611302/reviews)2 months ago Went with Infinite to ensure we had local support etc….., great experience from tge first phone call to set up. Chris was a great help navigating a challenging set up because the premises was new and never been connected as well as having a conflicting address…… Thankyou. ![Daniel Rea profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_8b1269e04219c8d509e17c01c8af5b47.jpg) [Daniel Rea](https://www.google.com/maps/contrib/111358123898265934271/reviews)2 months ago Thank you Sabina N ![Dakota Tasker profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_f67c19950acd103fc6f0891e8d36a0a4.jpg) [Dakota Tasker](https://www.google.com/maps/contrib/108318336863509762075/reviews)2 months ago Really great, easy and direct support, which is hard to come by these days. Our contact, Luke Beard, has always been super helpful and responsive for everything. Speed on offer is well above what I’ve come to expect from Australia. ![Woden Clinic Capital Chinese Medicine profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_299cf51bc50cfd2647373a904e57e9f9.jpg) [Woden Clinic Capital Chinese Medicine](https://www.google.com/maps/contrib/108145154337526691895/reviews)2 months ago We have been a long-term customer and have always had a positive experience with the phone service team. Recently, we encountered some issues with our phone service, and we were very impressed by the support we received from Simon Dimes in the technical support team. Simon was very professional, patient, and helpful throughout the whole process. He took the time to understand our needs, explained everything clearly, provided timely responses, and offered excellent support to resolve the issue efficiently. It’s not often that you come across such friendly, reliable, and dedicated customer service. Thank you, Simon, and your team, for your outstanding help, professionalism, and great attitude. We truly appreciate your support and highly recommend your service! ![Rob McGregor profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_222ba2a4f1553cdf4a869b21544f5004.jpg) [Rob McGregor](https://www.google.com/maps/contrib/102725748885548430055/reviews)2 months ago Simon from Infinite looked after me really well (patient and instructive!) ![Lachlan Williams profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_6c5266d490a3711346c52e884c5dbe5e.jpg) [Lachlan Williams](https://www.google.com/maps/contrib/111564296917567123957/reviews)3 months ago Chris was excellent in resolving infrastructure issues with NBN within a couple of days which I think is some kind of a record. Highly recommend. ![Lee G profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_06af4322310386f5fde305ec23878443.jpg) [Lee G](https://www.google.com/maps/contrib/107512211602617633474/reviews)3 months ago Excellent local support from Simon and great speed on the G.Fast max personal if you need it. ![Katie Kendall profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_f6921857a28639237b024e0630d2971c.jpg) [Katie Kendall](https://www.google.com/maps/contrib/114056571122488774156/reviews)3 months ago I would highly recommend Infinite. Having a local company that understands your needs and requirements has made a huge difference to our business. Simon & Chris have been fantastic to work with. They are both knowledgeable, responsive, and always willing to help. Best Value SmartLife #### Connected Home ![](https://www.infinite.net.au/wp-content/uploads/2025/11/connected-home1.webp) - A robust plan designed for modern households and families with high speed bandwidth for streaming, gaming, and remote learning. - Easy, worry-free setup with our Infinite eXperience mobile app - Family-Friendly with Parental Controls to manage screen time, block content, and protect connected devices - Peace of mind safety included with built-in security features protecting you and your people - Dedicated support catered to non-tech-savvy users. - Dynamic public IPv4 address From ## $ 89 .95 / month [Unlock the future of your home](#?scroll-to=form-calix&field-to-change=input_27_10&field-to-change-value=connected-home) SmartLife #### Ultimate Experience ![Male sitting at his desk in a dark room playing computer games](https://www.infinite.net.au/wp-content/uploads/2025/11/ultimate-experience1.webp) - Our top-tier offering for power users, tech enthusiasts, and gamers who demand the best in performance and features. - Easy, worry-free setup with our Infinite eXperience mobile app - High speeds and ultra-low latency for online gaming, 8K streaming, VR applications and by optimising your network to prioritise what matters most to you - Tools to manage screen time, block content or particular apps, and protect connected devices - Advanced network protection with built-in security features - VIP support with technical staff and proactive monitoring. - Static IPv4 address From ## $ 99 .95 / month [Experience the difference yourself](#?scroll-to=form-calix&field-to-change=input_27_10&field-to-change-value=ultimate-experience) Looking for something different? Check out [**Infinite SmartLife**](https://www.infinite.net.au/personal/infinite-smartlife/) for more packages or if you want to use your own equipment check out our vanilla [**nbn**](https://www.infinite.net.au/personal/nbn-personal/) and [**Vision VDSL2 and G.fast**](https://www.infinite.net.au/personal/vision-personal/) offerings with the same trusted Canberra network. ## Frequently Asked Questions #### Is it easy to set up? Yes. We believe technology should simplify your life, not complicate it. We handle the heavy lifting so you can be online in minutes. #### Can I really pause the internet? Absolutely. With one tap on your phone, you can pause the connection for specific devices, making "tech-free time" a reality rather than an argument. #### What happens if something goes wrong? You call us. No robots, no endless hold music. You’ll talk to someone local who will walk you through a fix your issue as we fully support these systems. #### How is this different to a normal nbn or Vision connection? A standard nbn or Vision connection typically provides the internet data service to your home, leaving the management of the internal home network, including Wi-Fi performance and device security, entirely up to you. Our SmartLife platform is a complete, managed experience. It includes the advanced Gigaspire router and our comprehensive VIP Support. This key difference means our team has access to intelligent diagnostics. We can see your network's health, Wi-Fi signal quality, and device connections in real time, allowing us to diagnose and resolve issues far more effectively than with a traditional internet service. #### Why is this more expensive, what does it include? The SmartLife platform is a premium offering because it includes significantly more than just the internet connection. The price incorporates the high-performance Gigaspire system, access to the intuitive SmartHome management app, and the full VIP Support package. This support is the main value, providing proactive monitoring from our team, enhanced network security with ProtectIQ for all your connected devices, and a dedicated escalation path. You are receiving a fully managed hardware, software, and support solution. #### How am I protected from Cyber Threats? Yes, your network is protected by ProtectIQ, which is a key component of the SmartLife package. This is an advanced security service built directly into the Gigaspire system. It actively monitors all internet traffic, automatically blocking malicious websites, viruses, phishing attempts, and other online threats. This protection covers every single device connected to your network, including smart TVs, cameras, and phones, which often cannot run antivirus software themselves. #### Can I continue to use the router if I leave Infinite or go back to a standard plan? Absolutely, the Gigaspire Wifi system can be used standalone device without the premium features but still has the features of a standard home router. the Gigaspire system is provided as part of the managed SmartLife service and is specifically integrated with our network platform to enable the diagnostics, security, and app features. If you choose to move back to a standard plan or cease your service with Infinite Networks, the router's advanced functions will no longer operate and it does not need to be returned. #### What makes these routers better than what others offer on the market? The Gigaspire u4.2 routers are powerful, modern devices providing excellent Wifi coverage and performance. However, their main advantage is not just the hardware, but their tight integration with our SmartLife platform. This connection allows us to deliver the VIP Support experience. We can manage security updates, use ProtectIQ to guard your network, and utilise detailed diagnostics to troubleshoot Wifi. A standard router from a retailer is a standalone box, leaving all management, security, and troubleshooting to you. You own your own data and is not shared for advertising and marketing purposes and we do not track or monitor your internet browsing activity or the content of your network traffic. #### Who is SmartLife not for? This platform is a premium, managed solution designed for households that value reliable performance, comprehensive security, expert local support and want the best experience possible from an Internet Service Provider. It may not be the right choice for highly technical "power users" who wish to use their own specific third-party routing hardware or require deep manual configuration of network settings. It is also designed as a quality-focused service, so it may not suit individuals who are seeking only the cheapest possible internet connection. #### Can I move between different plans once connected? Yes, you can adjust your plan. The SmartLife platform acts as the management and support layer for your connection. You can still move between our different SmartLife (for example, from a Connected Home 750/50Mbps plan to a Ultimate Experience 2000/200Mbps plan) to suit your household's data needs, all while retaining the benefits of the managed router and VIP Support. #### How many Gigaspire systems do I need? For many standard homes, the primary Gigaspire u4.2 router will provide sufficient Wifi coverage. The number of units you need depends on the size, layout, and construction materials of your home. Larger properties, multi-storey homes, or homes with dense walls may require additional SmartLife mesh units to create seamless coverage. If in doubt get in contact with us to discuss the size of your house and what would be best. #### Can I add more units later if I need better coverage? Yes, absolutely. The system is designed as a scalable mesh solution. If you find you have areas with a weak signal after the initial setup, we can easily add one or more SmartLife mesh units to your network. These units work together with the main router to expand your Wi-Fi coverage and eliminate dead spots. #### How do I set up the Gigaspire System? We have designed the setup to be as simple as possible. The router should work out of the box once it is plugged in and connected to your nbn service. For customising your network, such as changing your Wifi name and password or managing connected devices, you can use the intuitive Infinite eXperience app on your smartphone. #### What is VIP support? VIP Support is the comprehensive, premium support service included with all SmartLife plans. It is very different from standard support. It includes a dedicated escalation path for faster resolutions, proactive monitoring where our systems alert us to faults (often before you notice them), and intelligent diagnostics. It also includes the built-in ProtectIQ security to protect your devices and provides a personalised experience from our support team, who can see your network's specific history and status. #### What extra support can you help me with? The intelligent diagnostics of the SmartLife platform allow our support team to help you with issues we previously could not see. We can check your Wifi signal quality in different parts of your home, identify interference from other devices, see which specific device might be causing network slowdowns, and confirm if devices are connected correctly. This allows us to resolve complex Wi-Fi and device issues remotely, often saving you the need for a technician visit. #### Can I change my speed inside my smart life plan? No. The SmartLife plan refers to the management and support features you receive. You can upgrade or downgrade your Smartlife at any time to better match your requirements. #### Can I get a static IPv4 address on one of these plans? Yes, we can provide a static IPv4 address on our SmartLife plans. This is available as an optional monthly add-on, which is often useful for customers who host services at home, use specific remote access, or have complex gaming setups. Connected Home (Dynamic IP) and Ultimate Experience (Static IP) have this included in their respective plans. #### Do these plans support IPv6? Yes, our network is fully native dual-stack, which means both IPv4 and IPv6 are supported and enabled on these plans as a standard feature and the Gigaspire systems have this turned on and configured out of the box. Not sure and want to know more # Start Your Journey to a Seamless, Connected Life We understand that choosing the right internet experience for your home is an important decision and it is completely fine if you are not ready to sign up today. You may have more questions about how the Infinite SmartLife platform works or you might want to discuss your home’s specific Wi-Fi needs. Please leave your contact details in the form below. One of our friendly team members, based right here in Canberra, will get in touch with you. We are happy to provide personalised advice and answer all your questions to help you find the perfect solution, with no pressure or obligation. CONTACT US "\*" indicates required fields Name\* Email\* Phone\* Untitled\* CAPTCHA Send a message --- ### [Secure Home Internet for Seniors & Retirees](https://www.infinite.net.au/personal/secure-safe-internet-retirees/) **Published:** February 11, 2026 **Author:** Diego Beltran **Content:** Internet security to keep you safe## Technology that works for you, so you can stay connected to what matters We believe your home internet should be simple, dependable, and completely stress-free. Whether you are video calling family, streaming your favorite shows, or simply browsing the news, our service is designed to stay connected and secure without the technical headaches. You deserve an experience that just works, backed by a team that is always ready to help. - #### Simple Control & Setup We take the complexity out of getting online. From the initial setup to daily use, our service is designed to be intuitive and manageable, ensuring you have full control over your home environment without needing to be a tech expert. - #### Total Home Wi-Fi Coverage Experience a strong, consistent signal in every room of your house. This means no more frustrating dropouts or buffering, just smooth, reliable connectivity for your tablet, TV, and phone wherever you choose to sit. - #### Built-in Security Explore the digital world with confidence. Our system includes protective layers that help block unwanted threats and keep your personal information safer, giving you and your family greater peace of mind while online. - #### Local Support You Can Call If you ever have a question or a technical hiccup, you can speak directly with our local team. We value your time, so we focus on providing clear answers and quick solutions from real people who are here to help. Best Value SmartLife #### Simple & Secure ![](https://www.infinite.net.au/wp-content/uploads/2025/11/simple-secure3.webp) - This plan is for casual Internet, focusing on simplicity and reliability. This plan is for anyone who just needs their Internet for browsing, email, video calls and lite streaming. - Easy, worry-free setup with our Infinite eXperience mobile app - Cyber safety included with built-in security virus protection turned on and ready to go - Control and monitor device health and usage - Dedicated support catered to non-tech-savvy users. From ## $ 89 .95 / month [Enjoy a seamless connected life](#?scroll-to=form-calix&field-to-change=input_27_10&field-to-change-value=simple-secure) SmartLife #### Connected Home ![](https://www.infinite.net.au/wp-content/uploads/2025/11/connected-home1.webp) - A robust plan designed for modern households and families with high speed bandwidth for streaming, gaming, and remote learning. - Easy, worry-free setup with our Infinite eXperience mobile app - Family-Friendly with Parental Controls to manage screen time, block content, and protect connected devices - Peace of mind safety included with built-in security features protecting you and your people - Dedicated support catered to non-tech-savvy users. - Dynamic public IPv4 address From ## $ 99 .95 / month [Unlock the future of your home](#?scroll-to=form-calix&field-to-change=input_27_10&field-to-change-value=connected-home) ![InfiniteIQ-iphone](https://www.infinite.net.au/wp-content/uploads/elementor/thumbs/InfiniteIQ-iphone-rqh5tfoxgaiy18ps4wzeb5j9pxxm7dyt2s1ajev400.avif "InfiniteIQ-iphone") ## Our new SmartLife system delivers - **Infinite eXperience App** – Complete control from your smartphone, with easy setup for parental controls, device prioritisation, guest networks, and more - **ProtectIQ** – Advanced network security that shields every device, including smart TVs and security cameras, from malware, viruses, and online threats. - **ExperienceIQ** – Sophisticated controls to manage content and parental controls. - **MyPrioritiesIQ** – Customise your network to prioritise what matters most. Whether it’s streaming, gaming, or work. ![](https://www.infinite.net.au/wp-content/uploads/2025/10/infinite-experience-icon-150x150.png "Infinite experiene infinite infinite") [ ![Download on the App Store](https://www.infinite.net.au/wp-content/uploads/elementor/thumbs/download-on-the-app-store-rd8dnk2rlmlawjzuiq9ufezj5mxb8p8j0u116iy7b2.png "Download on the App Store") ](https://apps.apple.com/au/app/infinite-experience/id6752858288) [ ![Get it on Google Play](https://www.infinite.net.au/wp-content/uploads/elementor/thumbs/get-it-on-google-play-rd8dnnu4cyqg6zudwrwcpe1dj6es3hngdcmz3msmm6.png "Get it on Google Play") ](https://play.google.com/store/apps/details?id=com.infinite.smarthome) [Infinite Networks](https://search.google.com/local/reviews?placeid=ChIJfcZxjjazF2sRXbUzptkjo6U) 4.9Based on 305 reviews powered by Google ![CTS CORPORATION profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_a62248dce894b88df05a7fed4175b0be.jpg) [CTS CORPORATION](https://www.google.com/maps/contrib/108587327063835020153/reviews)5 days ago We really appreciate the prompt and professional support from the Infinite team, especially Simon Dimes. He was able to resolve our website issues within just one day. Amazing service! Highly recommended! ![Tom Tokich profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_2c0458ad9c598aa8d3c041df7a14b59d.jpg) [Tom Tokich](https://www.google.com/maps/contrib/108754675894064359676/reviews)1 week ago Sabina provided excellent service through the whole process ![Nadine Stephen profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_c642c241c54618acb5873b8ecd39c133.jpg) [Nadine Stephen](https://www.google.com/maps/contrib/106874060856154783212/reviews)1 week ago Simon was incredibly helpful and responsive in solving my access issue! ![Christopher B profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_05a2efa2a94b9ab2fc445de09bf8d625.jpg) [Christopher B](https://www.google.com/maps/contrib/109985418847339864479/reviews)2 weeks ago Have been with Infinite Networks for several years now, and I can confidently say they are much better than other providers. After dealing with endless frustration with other providers in the past, the consistently fast speeds and incredible service prpvided by Infinite Networks has really stood out. Thanks as well to Simon, who was fantastic during my recent move. He handled everything smoothly, made the transition completely hassle-free, and provided the great support I’ve come to expect from their team over the years. Having genuine local support makes all the difference. Highly recommended! ![Wayne @ Mayner & Cochran profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_c7367dc22ed22d0bd26a0c5841398b45.jpg) [Wayne @ Mayner & Cochran](https://www.google.com/maps/contrib/106742962130454754062/reviews)3 weeks ago These guys are very good at what they do, friendly and professional. Highly recommend ![Tony G profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_86553c14abd70a79ed1412b75ad714d7.jpg) [Tony G](https://www.google.com/maps/contrib/101432216717680957115/reviews)3 weeks ago This is a fantastic ISP. We are getting amazing speed on the “Vision” plan (4/5 times faster) than our previous plan and paying less per month. The service desk is also remarkably great. We had a compatibility problem on start up and the response was brilliant – they even hand delivered an alternative modem/router to assist on the day of the service call. (Shout out to Sabina who was so extraordinarily helpful.) Highly recommended. ![Vanessa profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_56ec002480216f1fa8c67c6485586630.jpg) [Vanessa](https://www.google.com/maps/contrib/112402752563835182945/reviews)4 weeks ago Recently signed up with Infinite – very fast easy process with great & responsive customer service by Simon and the team. ![Matthew Sammels profile picture](https://www.infinite.net.au/wp-content/uploads/2026/09/ChIJfcZxjjazF2sRXbUzptkjo6U_d0fc028c0625e76e5f4f1786476853b9.jpg) [Matthew Sammels](https://www.google.com/maps/contrib/114944014888532566920/reviews)1 month ago I switched to Infinite’s G.fast network a few years back. Setup was quick and I was up and running in no time at all. Speeds are always at what I am subscribing to. In the rare occasions that there’s an issue, I really appreciate the prompt local help and support from Luke and the Infinite support team. ![Anthony Toms profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_21f300c8f6b263308d3e705f52a1688a.jpg) [Anthony Toms](https://www.google.com/maps/contrib/112520622552131063138/reviews)1 month ago I recently had issues with my ip phone connection not making or receiving calls all while my internet connection was fine. Simon Dimes was very helpful and resolved the issue with my phone with in a short time frame. Infinite and the team go above and beyond to ensure their customers issues are resolved promptly. I would highly recommend them for phone and internet services. ![Chris Van Der Wielen profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_a8df52648804ae2f94d7d647ffc887a1.jpg) [Chris Van Der Wielen](https://www.google.com/maps/contrib/101494839383975562588/reviews)1 month ago Incredible customer support. I called once and Chris immediately answered. He was knowledgable and provided great advice. Simon also helped us. Cannot recommend highly enough for anyone in Canberra. ![Gazza777 profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_69b71490ea1b424ede1d9e8a34151751.jpg) [Gazza777](https://www.google.com/maps/contrib/105016998819419261352/reviews)1 month ago Faults are rare and usually self-correcting. Staff are helpful, courteous and competent; above all they speak a comprehensible English, not the gibberish you get from people like iinet whose call centres are in Sth Africa and who speak something they think is English but ain’t. Nor is one forced to wait lengthy periods to get a call answered. You are not cheap, but like they say you pay peanuts you get monkeys. I wd have given you five stars except that on principle I believe nobody’s perfect ![Wei Sam profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_2ec3333be02d27195e5bd3f19c3cda63.jpg) [Wei Sam](https://www.google.com/maps/contrib/109117378812160420380/reviews)1 month ago Moving to Infinite Networks wasn’t all smooth. However, Sabina has been very helpful and extremely patient to help with the transition and get everything sorted eventually. ![Xan Millar profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_794e091058c7351f1a6efb74c6b1e1d1.jpg) [Xan Millar](https://www.google.com/maps/contrib/108351134392230463088/reviews)2 months ago Huge thanks to Luke at Infinite Networks for his outstanding customer service and support. Dealing with line issues can be incredibly frustrating, but Luke went above and beyond to advocate for me, trying to get techs out to site and constantly keeping me in the loop. He provided continuous support over the phone and email, always making sure I had guidance throughout the whole process. ![Desi profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_9e8d3eb70e6908dacb64ca9d969daad5.jpg) [Desi](https://www.google.com/maps/contrib/110348370237848611302/reviews)2 months ago Went with Infinite to ensure we had local support etc….., great experience from tge first phone call to set up. Chris was a great help navigating a challenging set up because the premises was new and never been connected as well as having a conflicting address…… Thankyou. ![Daniel Rea profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_8b1269e04219c8d509e17c01c8af5b47.jpg) [Daniel Rea](https://www.google.com/maps/contrib/111358123898265934271/reviews)2 months ago Thank you Sabina N ![Dakota Tasker profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_f67c19950acd103fc6f0891e8d36a0a4.jpg) [Dakota Tasker](https://www.google.com/maps/contrib/108318336863509762075/reviews)2 months ago Really great, easy and direct support, which is hard to come by these days. Our contact, Luke Beard, has always been super helpful and responsive for everything. Speed on offer is well above what I’ve come to expect from Australia. ![Woden Clinic Capital Chinese Medicine profile picture](https://www.infinite.net.au/wp-content/uploads/2026/08/ChIJfcZxjjazF2sRXbUzptkjo6U_299cf51bc50cfd2647373a904e57e9f9.jpg) [Woden Clinic Capital Chinese Medicine](https://www.google.com/maps/contrib/108145154337526691895/reviews)2 months ago We have been a long-term customer and have always had a positive experience with the phone service team. Recently, we encountered some issues with our phone service, and we were very impressed by the support we received from Simon Dimes in the technical support team. Simon was very professional, patient, and helpful throughout the whole process. He took the time to understand our needs, explained everything clearly, provided timely responses, and offered excellent support to resolve the issue efficiently. It’s not often that you come across such friendly, reliable, and dedicated customer service. Thank you, Simon, and your team, for your outstanding help, professionalism, and great attitude. We truly appreciate your support and highly recommend your service! ![Rob McGregor profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_222ba2a4f1553cdf4a869b21544f5004.jpg) [Rob McGregor](https://www.google.com/maps/contrib/102725748885548430055/reviews)2 months ago Simon from Infinite looked after me really well (patient and instructive!) ![Lachlan Williams profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_6c5266d490a3711346c52e884c5dbe5e.jpg) [Lachlan Williams](https://www.google.com/maps/contrib/111564296917567123957/reviews)3 months ago Chris was excellent in resolving infrastructure issues with NBN within a couple of days which I think is some kind of a record. Highly recommend. ![Lee G profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_06af4322310386f5fde305ec23878443.jpg) [Lee G](https://www.google.com/maps/contrib/107512211602617633474/reviews)3 months ago Excellent local support from Simon and great speed on the G.Fast max personal if you need it. ![Katie Kendall profile picture](https://www.infinite.net.au/wp-content/uploads/2026/07/ChIJfcZxjjazF2sRXbUzptkjo6U_f6921857a28639237b024e0630d2971c.jpg) [Katie Kendall](https://www.google.com/maps/contrib/114056571122488774156/reviews)3 months ago I would highly recommend Infinite. Having a local company that understands your needs and requirements has made a huge difference to our business. Simon & Chris have been fantastic to work with. They are both knowledgeable, responsive, and always willing to help. #### How is this different to a normal nbn or Vision connection? A standard nbn or Vision connection typically provides the internet data service to your home, leaving the management of the internal home network, including Wi-Fi performance and device security, entirely up to you. Our SmartLife platform is a complete, managed experience. It includes the advanced Gigaspire router and our comprehensive VIP Support. This key difference means our team has access to intelligent diagnostics. We can see your network's health, Wi-Fi signal quality, and device connections in real time, allowing us to diagnose and resolve issues far more effectively than with a traditional internet service. #### Why is this more expensive, what does it include? The SmartLife platform is a premium offering because it includes significantly more than just the internet connection. The price incorporates the high-performance Gigaspire system, access to the intuitive SmartHome management app, and the full VIP Support package. This support is the main value, providing proactive monitoring from our team, enhanced network security with ProtectIQ for all your connected devices, and a dedicated escalation path. You are receiving a fully managed hardware, software, and support solution. #### How am I protected from Cyber Threats? Your network is protected by ProtectIQ, which is a key component of the VIP Support package. This is an advanced security service built directly into the Gigaspire system. It actively monitors all internet traffic, automatically blocking malicious websites, viruses, phishing attempts, and other online threats. This protection covers every single device connected to your network, including smart TVs, cameras, and phones, which often cannot run antivirus software themselves. #### Can I continue to use the router if I leave Infinite or go back to a standard plan? The Gigaspire system is provided as part of the managed SmartLife service and is specifically integrated with our network platform to enable the diagnostics, security, and app features. If you choose to move back to a standard plan or cease your service with Infinite Networks, the router's advanced functions will no longer operate and it does not need to be returned. The router can be used standalone device without the premium features. #### What makes these routers better than what others offer on the market? The Gigaspire u4.2 routers are powerful, modern devices providing excellent Wi-Fi coverage and performance. However, their main advantage is not just the hardware, but their tight integration with our SmartLife platform. This connection allows us to deliver the VIP Support experience. We can manage security updates, use ProtectIQ to guard your network, and utilise detailed diagnostics to troubleshoot Wi-Fi. A standard router from a retailer is a standalone box, leaving all management, security, and troubleshooting to you. You own your own data and is not shared for advertising and marketing purposes and we do not track or monitor your internet browsing activity or the content of your network traffic. #### Who is SmartLife not for? This platform is a premium, managed solution designed for households that value reliable performance, comprehensive security, expert local support and want the best experience possible from an Internet Service Provider. It may not be the right choice for highly technical "power users" who wish to use their own specific third-party routing hardware or require deep manual configuration of network settings. It is also designed as a quality-focused service, so it may not suit individuals who are seeking only the cheapest possible internet connection. #### Can I move between different plans once connected? Yes, you can adjust your plan. The SmartLife platform acts as the management and support layer for your connection. You can still move between our different SmartLife (for example, from a Connected Home 750/50Mbps plan to a Ultimate Experience 2000/200Mbps plan) to suit your household's data needs, all while retaining the benefits of the managed router and VIP Support. #### How many Gigaspire systems do I need? For many standard homes, the primary Gigaspire u4.2 router will provide sufficient Wi-Fi coverage. The number of units you need depends on the size, layout, and construction materials of your home. Larger properties, multi-storey homes, or homes with dense walls may require additional SmartLife mesh units to create seamless coverage. If in doubt get in contact with us to discuss the size of your house and what would be best. #### Can I add more units later if I need better coverage? Yes, absolutely. The system is designed as a scalable mesh solution. If you find you have areas with a weak signal after the initial setup, we can easily add one or more SmartLife mesh units to your network. These units work together with the main router to expand your Wi-Fi coverage and eliminate dead spots. #### How do I set up the Gigaspire System? We have designed the setup to be as simple as possible. The router should work out of the box once it is plugged in and connected to your nbn service. For customising your network, such as changing your Wi-Fi name and password or managing connected devices, you can use the intuitive Infinite eXperience app on your smartphone. #### What is VIP support? VIP Support is the comprehensive, premium support service included with all SmartLife plans. It is very different from standard support. It includes a dedicated escalation path for faster resolutions, proactive monitoring where our systems alert us to faults (often before you notice them), and intelligent diagnostics. It also includes the built-in ProtectIQ security to protect your devices and provides a personalised experience from our support team, who can see your network's specific history and status. #### What extra support can you help me with? The intelligent diagnostics of the SmartLife platform allow our support team to help you with issues we previously could not see. We can check your Wi-Fi signal quality in different parts of your home, identify interference from other devices, see which specific device might be causing network slowdowns, and confirm if devices are connected correctly. This allows us to resolve complex Wi-Fi and device issues remotely, often saving you the need for a technician visit. #### Can I change my speed inside my smart life plan? No. The SmartLife plan refers to the management and support features you receive. You can upgrade or downgrade your Smartlife at any time to better match your requirements. #### Can I get a static IPv4 address on one of these plans? Yes, we can provide a static IPv4 address on our SmartLife plans. This is available as an optional monthly add-on, which is often useful for customers who host services at home, use specific remote access, or have complex gaming setups. Connected Home (Dynamic IP) and Ultimate Experience (Static IP) have this included in their respective plans. #### Do these plans support IPv6? Yes, our network is fully native dual-stack, which means both IPv4 and IPv6 are supported and enabled on these plans as a standard feature and the Gigaspire systems have this turned on and configured out of the box. Not sure and want to know more # Start Your Journey to a Seamless, Connected Life We understand that choosing the right internet experience for your home is an important decision and it is completely fine if you are not ready to sign up today. You may have more questions about how the Infinite SmartLife platform works or you might want to discuss your home’s specific Wi-Fi needs. Please leave your contact details in the form below. One of our friendly team members, based right here in Canberra, will get in touch with you. We are happy to provide personalised advice and answer all your questions to help you find the perfect solution, with no pressure or obligation. CONTACT US "\*" indicates required fields Name\* Email\* Phone\* Untitled\* CAPTCHA Send a message --- ### [Vision Business Broadband](https://www.infinite.net.au/business/vision-broadband/) **Published:** February 28, 2024 **Author:** Anthony Bortolotto **Content:** Go beyond for FTTN broadband## G.Fast & VDSL2 Ultra Broadband for Canberra Business We strive to deliver the best Internet in Canberra for our customers. We deliver Internet connections in Canberra providing the best latency possible. For 21 years we have been going beyond to deliver the best experience on the Internet and aim to deliver performance, quality and support. - #### Local Canberra ISP We know Canberra, we have offered ADSL, VDSL1, then VDSL2 through TransACT and the nbn and now G.fast so you are supported locally. - #### 100% Australian owned Responsive and local Australian support so you will never speak to an overseas call centre - #### Fastest FTTN speeds Leveraging G.fast you get access to the fastest speeds available on Fibre to the Node technology where you couldn't before. - #### No lock-in contracts Flexible options to allow your business to grow by changing plans when required ## Vision Network Plans Please enter your address to see if we can provision Vision Network at your premises ## Get $20 off/month for the first 12 months [Terms and conditions apply](https://www.infinite.net.au/wp-content/uploads/2025/12/Promotional-TCs.pdf) ### Vision 50/20 Business - Up to 50/20 Mbps - Unlimited usage $79.95/month inc GST [Critical Information Summary](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-business-Vision) ### Vision 100/40 Business - Up to 100/40 Mbps - Unlimited usage $89.95/month inc GST [Critical Information Summary](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-business-Vision) ### Vision 250/50 Business - Up to 250/50 Mbps - Unlimited usage $109.95/month inc GST [Critical Information Summary](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-business-Vision) ### Vision Max Business - Up to 1000/100 Mbps - Unlimited usage $129.95/month inc GST [Critical Information Summary](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-business-Vision) To sign up online, check your address on this page or call us on 1300 790 337. ### Vision 50/20 Business - Up to 50/20 Mbps - Unlimited usage $79.95/month inc GST [Critical Information Summary](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-business-Vision) ### Vision 100/40 Business - Up to 100/40 Mbps - Unlimited usage $89.95/month inc GST [Critical Information Summary](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-business-Vision) ### Vision 250/50 Business - Up to 250/50 Mbps - Unlimited usage $109.95/month inc GST [Critical Information Summary](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-business-Vision) ### Vision Max Business - Up to 1000/100 Mbps - Unlimited usage $129.95/month inc GST [Critical Information Summary](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-business-Vision) To sign up online, check your address on this page or call us on 1300 790 337. ## Ultra Broadband benefits ## Plan features ### Expert local support Our work isn’t just about tech specs, it’s about how we use them to make people’s lives better. ### Static IPv4 Address Secure and manage your network effectively, a static IP address allows you to remotely manage the site more easily. ### No lock in contracts Flexibility to change between speeds as you need to scale your business up and down as required. Manage this through our portal to do this as you please. ### Native IPv6 address range Connect to websites and services on the latest IP address spacing to future proof your business. ### Higher upload speeds up to 100Mbit Upload your files to cloud storage faster and a better experience better video conferencing on apps such as Onedrive, Google Drive, Teams and Zoom. ### Unlimited transfer limits No transfer limits or bandwidth shaping meaning a simple fixed cost per month and no surprises to ensure your connection is work at its maximum. ### What is G.fast? G.fast is an innovation in broadband technology, utilising existing copper lines and nodes closer to your premises to achieve speeds as fast as traditional FTTP (Fibre To The Premises). This enables speeds up to 10 times faster than current available speeds on FTTN (Fibre To The Node). ### Is this available to residential customers? Infinite Networks primarily serves business & enterprise clients but we do support residential customers to our network now offering [Vision Personal plans](https://www.infinite.net.au/vision-personal/). Our service offering is designed for quality and features rather than lowest price. We aim to go beyond for speed, service and support. ## Frequently asked questions (FAQ) Is there a way to accurately predict speeds with G.fast before signing up? Not at this time. We are working with Vision Network to estimate speeds, but cable length, quality and interference significantly affects final sync speeds. What happens if I can’t get maximum speeds? Sync speeds vary by premises due to cable length, cable quality, and interference. If you cannot achieve speeds faster than 250/50Mbps, you will be offered a VDSL2 100/40Mbps service instead. If you opt for a 1000/100Mbps service but do not receive the desired speeds, you can choose one of our 250/50Mbps services. How long does it take to install? On average, where the connection is available and the order is accepted, installation takes between 2-4 working days. Who turns up to do the install? A representative from Vision Network will attend your installation, connect the provided G.fast Zyxel GM4100 modem, and test the service to the socket for VDSL2 connections. What type of Modem/Router do I need? (G.fast) For all G.fast plans, a Zyxel GM4100 modem is provided upon installation. Only a router is required to share the connection with other devices on your premises. What type of Modem/Router do I need? (VDSL2) Any VDSL2 modem or modem/router that supports the 17a Profile is suitable. Where is your network located? We are a Canberra-based ISP delivering broadband tails in Canberra. We have Points of Presence at TransACT House, NextDC C1 in Canberra, and Equinix SY4 in Sydney. What is the average ping speed I can expect from the first hop? Our customers typically experience 2-6ms pings to the first hop (Infinite Core Network located at TransACT House). ## Our plans vdsl #### 50/20Mbit - Perfect for 5-8 users - Unlimited transfers - Static IPv4 Address - Native IPv6 support - Expert Local Support - Typical Speeds of 49/18Mbit (9am - 5pm) ## $ 49.95 /m for first 6 months then $79.95/month vdsl #### 100/40Mbit - Perfect for 8-20 users - Unlimited transfers - Static IPv4 Address - Native IPv6 support - Expert Local Support - Typical Speeds of 98/48Mbit (9am - 5pm) ## $ 69.95 /m for first 6 months then $99.95/month g.fast #### Up to 1000/100Mbit - Perfect for 50-100 users - Unlimited monthly transfers - Static IPv4 Address - Native IPv6 support - Expert Local Support - Typical Speeds of 780/95Mbit (9am - 5pm) ## $ 109.95 /m for first 6 months then $139.95/month Get in contact with us # Have a question? Our business is about people, so we talk like humans, not machines. But we also take our work seriously and treat our customers with respect. Our customers are never a number — we’re not rigid or process bound. We’re dedicated to finding solutions that solve the specific problems faced by our customers. If you have any questions contact us using the form here or call to speak to friendly team on 1300 790 337. VISION BROADBAND "\*" indicates required fields Name\* Business name Email\* Phone\* Untitled\* CAPTCHA Send a message --- ### [Business Phones](https://www.infinite.net.au/business-phones/) **Published:** May 19, 2025 **Author:** Diego Beltran **Content:** Go beyond for## Business Communications Australian businesses require dependable phone systems with accessible local support. Our business phone solution delivers a robust and straightforward service, ensuring you can always connect with your clients.. - #### Flexible options Opt for a month to month service, or sign a contract for a complimentary handset. A handset is not required; you can use your computer or mobile as your business phone. - #### Unlimited calls Our plans include unlimited standard local, national, and mobile calls. This provides your business with cost certainty and predictable telecommunication expenses each month. - #### Simplicity by design Our solution is engineered for simplicity to minimise common network issues, giving you the confidence that your phones will operate effectively when you need it. - #### Local support Access our local support team of dedicated experts. When you call, you connect directly with professionals who understand the critical role communications play in your business operations. "\*" indicates required fields Phone This field is for validation purposes and should be left unchanged. ## Business Phones Please fill out this form and we will be in touch with you to get your phones up and running. First name\* Last name\* Email\* Phone\* Business Service address\* Billing address This field is hidden when viewing the form Plan details Terms and conditions\* I agree to the terms and conditions CAPTCHA Submit Get in contact with us # Chat to local experts To learn more, please complete the contact form. One of our local, Australian-based experts will get in touch to discuss your requirements and answer any questions you may have. We can help you design a solution that fits your business perfectly, with a straightforward and simple setup process. We look forward to helping you improve your business communications BUSINESS PHONES "\*" indicates required fields Company This field is for validation purposes and should be left unchanged. Name\* Business name Email\* Phone\* Message\* CAPTCHA Send a message --- ### [Upgrade to Infinite SmartLife](https://www.infinite.net.au/smartlife-upgrade/) **Published:** November 10, 2025 **Author:** Jon McLean **Content:** A connected home that just works## Find your peace of mind with a smarter network - #### Plans for every household Whether you’re looking for essential security, professional grade performance, or the ultimate home network, we have four plans designed to suit your needs - #### Introducing the SmartLife Wi-Fi system This isn’t just faster internet, it’s a smarter and safer way to connect your home to the Internet. Infinite is the first ISP in Australia to deliver a truely smarter Internet experience - #### Why you and your family will love it In today’s homes, the number of connected devices is growing fast. We are finding people need more than just speed but also security, control, and reliability - #### Next generation hardware Next level hardware with dual 2.5G ports, fast Wi-Fi 6 ready for multi-gig plans coming soon. Need wider coverage? Just add another unit and mesh together to extend your Wi-Fi SmartLife #### Simple & Secure ![Couple sitting on the couch using a tablet](https://www.infinite.net.au/wp-content/uploads/2025/09/simple-secure2.jpg) - This plan is for casual Internet, focusing on simplicity and reliability. This plan is for anyone who just needs their Internet for browsing, email, video calls and lite streaming. - Easy, worry-free setup with our Infinite eXperience mobile app - Cyber safety included with built-in security virus protection turned on and ready to go - Control and monitor device health and usage - Dedicated support catered to non-tech-savvy users. From ## $ 89 .95 / month [Enjoy a seamless connected life](#?scroll-to=form-calix&field-to-change=input_27_10&field-to-change-value=simple-secure) Best Value SmartLife #### Connected Home ![Kids watching the TV and parents in the background on their laptops](https://www.infinite.net.au/wp-content/uploads/2025/09/connected-home1.jpg) - A robust plan designed for modern households and families with high speed bandwidth for streaming, gaming, and remote learning. - Easy, worry-free setup with our Infinite eXperience mobile app - Family-Friendly with Parental Controls to manage screen time, block content, and protect connected devices - Peace of mind safety included with built-in security features protecting you and your people - Dedicated support catered to non-tech-savvy users. From ## $ 119 .95 / month [Unlock the future of your home](#?scroll-to=form-calix&field-to-change=input_27_10&field-to-change-value=connected-home) SmartLife #### Home Office Pro ![Female working from home on a video call](https://www.infinite.net.au/wp-content/uploads/2025/09/home-office-pro1.jpg) - A professional-grade plan for remote and public workers who need office-like performance at home, never interrupted. - Easy, worry-free setup with our Infinite eXperience mobile app - Always reliable, that prioritises access during critical meetings - Soverign cyber safety included with built-in security features your work and home with malware and intrusion protection - Dedicated support catered to help your work laptop running smoothly without choppy Teams or Zoom calls. From ## $ 109 .95 / month [Get started on your reliable WFH](#?scroll-to=form-calix&field-to-change=input_27_10&field-to-change-value=home-office-pro) SmartLife #### Ultimate Experience ![Male sitting at his desk in a dark room playing computer games](https://www.infinite.net.au/wp-content/uploads/2025/09/ultimate-experience1.jpg) - Our top-tier offering for power users, tech enthusiasts, and gamers who demand the best in performance and features. - Easy, worry-free setup with our Infinite eXperience mobile app - High speeds and ultra-low latency for online gaming, 8K streaming, VR applications and by optimising your network to prioritise what matters most to you - Tools to manage screen time, block content or particular apps, and protect connected devices - Advanced network protection with built-in security features - VIP support with technical staff and proactive monitoring. From ## $ 129 .95 / month [Experience the different yourself](#?scroll-to=form-calix&field-to-change=input_27_10&field-to-change-value=ultimate-experience) ![InfiniteIQ-iphone](https://www.infinite.net.au/wp-content/uploads/elementor/thumbs/InfiniteIQ-iphone-rqh5tfoxgaiy18ps4wzeb5j9pxxm7dyt2s1ajev400.avif "InfiniteIQ-iphone") ## Our new SmartLife system delivers - **Infinite eXperience App** – Complete control from your smartphone, with easy setup for parental controls, device prioritisation, guest networks, and more - **ProtectIQ** – Advanced network security that shields every device, including smart TVs and security cameras, from malware, viruses, and online threats. - **ExperienceIQ** – Sophisticated controls to manage content and parental controls. - **MyPrioritiesIQ** – Customise your network to prioritise what matters most. Whether it’s streaming, gaming, or work. ## Its just not a router or app but a whole integrated Wi-Fi system - Ready for the next generation of Internet with dual 2.5Gbit wired ports - Fast Wi-Fi 6 (802.11ax) standard and support for over 50 devices - Wi-Fi Mesh individual units to improve coverage across your home including using the wired port to extend your network - Exceptional quality with ARM processor and Qualcomm wireless chipset to deliver outstanding performance and reliability ![Infinite SmartLife Wi-Fi System front and back including ports](https://www.infinite.net.au/wp-content/uploads/elementor/thumbs/smartlife-u42-rqh5s4ozykqlwqm1rco1uhe80od9iis88bf0jkssn4.avif "Infinite SmartLife Wi-Fi System") Want to know more # Start Your Journey to a Seamless, Connected Life We’re offering our valued customers the chance to be among the first to upgrade to this smarter, safer Internet experience. Register your interest today and you will be one of the first in Australia to access the SmartLife system including the next generation router and our mobile application. CONTACT US "\*" indicates required fields Facebook This field is for validation purposes and should be left unchanged. Name\* Email\* Plan\*Simple & SecureConnected HomeHome Office ProUltimate Experience CAPTCHA Experience the different yourself --- ### [Privacy Policy](https://www.infinite.net.au/important-documents/privacy-policy/) **Published:** October 4, 2023 **Author:** Diego Beltran **Content:** Interpretation: “**Infinite**”, “**We**”, “**Us**” or “**Our**” means **Infinite Networks Pty Ltd** (ACN 097 243 055). “You” or “Your” means any individual from whom We collect Personal Information. This Privacy Policy explains how We collect, store, use and disclose Personal Information in accordance with the Privacy Act 1988 (Cth) (‘Privacy Act’) and the Australian Privacy Principles (‘APPs’). By using Our products or services, visiting https://www.infinite.net.au/ or giving Us Personal Information, You agree to the handling of Personal Information as set out in this Privacy Policy. Definitions: “Personal Information” has the meaning given in the Privacy Act. References to the ‘US’ means the United States of America. We refer to certain third party providers who help operate Our products and services as service providers. where relevant this includes Our ‘Platform Provider’ for Infinite eXperience. **Whose Personal Information do We collect?** We may collect Your Personal Information from a range of sources, including from You, recruitment agencies, contractors, business partners and government agencies. For example, We may collect Your Personal Information when You request or acquire a product or service from Us, provide a service or product to Us, apply for employment with Us or communicate with Us via Our website, by email, telephone or in writing. Wherever reasonable and practicable, We collect Personal Information directly from the individual. If You provide Personal Information about someone else, You confirm You have their authority to do so for the purpose supplied and that You have told them about this Privacy Policy and where to find it. **What types of Personal Information do We collect and hold?** The Personal Information We collect may include: - names, addresses, email addresses, phone numbers, payment details, occupation and other details needed to provide and manage Our products and services; - information about staff and directors as required for employment and business operations; and - information about current and previous suppliers, customers and prospective customers with whom Infinite has dealings. **How do We collect Personal Information?** We only collect Personal Information by lawful and fair means, including: - face to face meetings, interviews and telephone calls; - business cards; - electronic communications (for example, emails and attachments) and forms completed when acquiring a product or service; - third parties (for example, recruitment agencies and Your authorised representatives); and - Our website (including contact forms) and Our apps. **Why do We collect Personal Information?** We collect only the Personal Information that is reasonably necessary to provide and improve our products and services, operate our business, meet our legal obligations and, where you agree, to tell you about products and services that may be of interest. We provide clear privacy notices at or before collection (or as soon as practicable afterwards) that explain what We collect, why, where it will be stored or processed (including any overseas locations) and to whom it may be disclosed. For Infinite eXperience, We also provide service specific notices within the app when you turn on particular features (for example, parental controls). We retain Personal Information only for as long as needed for these purposes or as required by law, after which We take steps to delete or deidentify it (see Retention below). If You choose not to provide certain Personal Information, We may not be able to supply the requested product or service or otherwise engage with You. Infinite may also collect Personal Information about You in accordance with Our obligations under the data retention provisions of the Telecommunications (Interception and Access) Act 1979 (Cth). Infinite eXperience is our managed home Wi-Fi service delivered with assistance from our Platform Provider in the US. If you enable parental controls or security features, the service processes configuration information and enforcement or alert events so those features work as intended. On our current configuration, Infinite eXperience operates at a domain or category level and does not inspect or store the content of pages You visit. Enforcement history and alerts generated by parental controls are visible only to the account owner. The Infinite eXperience App Privacy Policy (available in the app store listings and on our website) and just-in-time notices within the app explain the data used by specific features and provide links to this Privacy Policy for further details. **How do We deal with unsolicited Personal Information?** If We receive Personal Information about You that We have not requested, and We determine that We could not have lawfully collected that information under the APPs had We asked for it, We will destroy or deidentify the information if it is lawful and reasonable to do so. **Do You have to disclose Your identity when dealing with Us?** Where lawful and practicable, We will give You the option of interacting with Us anonymously or using a pseudonym. If You choose to remain anonymous or to use a pseudonym, We may not be able to provide some products or services. **How do We use and disclose Personal Information?** We use and disclose Personal Information for the purposes described in our notices and in this Privacy Policy, including to deliver and support our services (such as provisioning, network quality, parental controls you enable, security features and customer support). If We disclose Personal Information to a related body corporate, We will take reasonable steps to ensure it is handled in accordance with this Privacy Policy and the APPs, and We remain accountable for that handling where required by the Privacy Act. As a carriage service provider, We may be required to retain certain telecommunications data for two years under Part 5-1A of the Telecommunications (Interception and Access) Act 1979 (Cth) and to respond to valid requests from authorised agencies. Where these obligations apply, We retain only the data prescribed, for no longer than required, and maintain controls to ensure lawful access and disclosure. We do not use Infinite eXperience app data for advertising technology or cross-app targeted advertising. If We use Your Personal Information for direct marketing, We will do so in compliance with APP 7, provide a simple opt out, and will not direct marketing communications to children or sensitive segments. You may opt out at any time (for example, by using the unsubscribe link in emails or contacting Us). Where we rely on your consent to process Personal Information (for example, when you enable optional features), you may withdraw that consent at any time through the app or by contacting us. **Overseas disclosure and hosting** Some Personal Information is hosted or processed outside Australia by our trusted service providers who act on our behalf. In particular, the Infinite eXperience service is delivered with the assistance of a Platform Provider located in the US. Where We disclose Personal Information to an overseas service provider, We take reasonable steps to ensure that the recipient will handle that information in accordance with the Australian Privacy Principles, and We remain accountable for that handling under section 16C of the Privacy Act. We may also engage a small number of other service providers to support operations (for example, analytics or customer support tools). We maintain processes to verify any lawful requests, record Our responses and ensure access and disclosure are handled appropriately. The principal country where Personal Information is currently processed for Infinite eXperience is the US. If our data hosting locations materially change, We will update this Privacy Policy. **How is my Personal Information kept secure?** We take reasonable steps to protect Personal Information from misuse, interference and loss, and from unauthorised access, modification or disclosure. Measures include access controls (including multi factor authentication (‘MFA’) where appropriate), encryption in transit and at rest, audit logging, secure development and testing practices, and contractual obligations with our service providers. We maintain a Data Breach Response Plan. If a data breach occurs, We will assess it promptly. Where the breach is likely to result in serious harm, We will notify affected individuals and the Office of the Australian Information Commissioner (‘OAIC’) in accordance with the Notifiable Data Breaches scheme. **Cookies and online analytics** Our websites and apps may use cookies and similar technologies to operate, remember your preferences and understand how services are used. You can control cookies through your browser settings. We use analytics to improve performance and features. We do not use advertising technology tools in Infinite eXperience. **Retention** We keep Personal Information only for as long as needed for the purposes described in this Privacy Policy or as required by law. In general: - Infinite eXperience parental control events and security alerts are retained for short operational periods; - operational telemetry and analytics are retained on rolling horizons; - support records are retained for defined business periods (support communications may include attachments or screenshots, we encourage you to redact unnecessary details before sending); and - account and service address records are retained for the life of the account plus any applicable statutory periods. When Personal Information is no longer required, We take reasonable steps to delete or deidentify it, subject to legal requirements. **Data quality** We take reasonable steps to ensure that Your Personal Information is accurate, complete and up to date. However, We rely on You to advise Us of any changes or corrections to the information We hold about You. If You consider that the information We hold about You is not accurate, complete or up to date, or if Your information has changed, please let Us know as soon as possible. Access: You may request access to the Personal Information We hold about You by contacting Us. We will aim to respond within 30 days. We will provide You with access to the information We hold about You unless otherwise permitted or required by law. If We deny You access to the information, We will notify You of the basis for the denial unless an exception applies. Where reasonable and practicable, We will provide access to the information We hold about You in the manner You request. No fee applies for requesting access to information We hold about You. However, We reserve the right to charge a reasonable fee where We do provide access. Correction: If You believe Personal Information We hold about You is incorrect, incomplete or not current, You may request an update or correction by contacting Us. We aim to respond within 30 days. If We do not agree with Your requested correction (for example, because We consider the information is already accurate, up to date, complete, relevant and not misleading), We will provide You with a written notice setting out Our reasons and how You may make a complaint. Identifiers: We do not adopt, use or disclose government related identifiers except as required or permitted by law. **Complaints** If You have a question or a complaint about how We handle Personal Information, please contact our Privacy Officer using the details below and provide any relevant information. We will acknowledge your complaint and aim to respond within 30 days. We will review all complaints received and Our Privacy Officer will respond to You. If You are not satisfied with Our response, You may discuss Your concerns with or complain to the Office of the Australian Information Commissioner (OAIC) at [www.oaic.gov.au](htps://www.oaic.gov.au), or 1300 363 992. **Changes to this Privacy Policy** We may update this Privacy Policy from time to time. The effective date appears at the start of this Privacy Policy, and significant changes will be highlighted on Our website. Your continued use of Our website, products or services, requesting Our assistance, or the provision of further Personal Information to Us after this Privacy Policy has been revised, constitutes Your acceptance of the revised Privacy Policy. **How to contact Us:** If You have any questions about this Privacy Policy, please contact Infinite’s Privacy Officer: (a) by email to: (b) by writing to: Privacy Officer, PO Box 316 Deakin West ACT 2600 (c) by telephone: 1300 790 337 Effective date: 15 October 2025 --- ### [Cloud direct connect](https://www.infinite.net.au/enterprise/cloud-direct-connect/) **Published:** August 13, 2023 **Author:** Anthony Bortolotto **Content:** Go beyond for## Cloud security & performance We provide you with a dedicated network connection straight from your premises or data center to the industry giants - AWS, Azure, Google GCP, and Oracle Cloud. This strategic approach not only ensures lightning-fast transaction speeds but also minimizes latency, all while shielding our valued clients' data from the risks associated with the public internet. ## Connect your hybrid cloud together privately Enterprises require stable, fast, and secure connections to their cloud resources to ensure continuity, especially when dealing with high volumes of data or sensitive information. A direct connection mitigates risks associated with public internet connectivity, such as data interception, outages, and unpredictable latency. We can connect your Fibre Ethernet and/or private cloud hosted on our Infrastructure as a Service (IaaS) by XCP-NG directly to the public cloud with no requirement for VPN or SDWAN perfect for multi-cloud applications. We do this through using Virtual Cross Connects and if your connection is up so is the network to the rest of your infrastructure. ![](https://www.infinite.net.au/wp-content/uploads/2023/10/cloud-connect-1-1024x549.png "Cloud-connect infinite infinite") Get in contact with us # How can we help? Say goodbye to the uncertainties of the public internet and enjoy seamless, high-speed access to your precious cloud resources. Build a resilient network to support your evolving infrastructure allowing you to digital transform your organisation leveraging public cloud, private cloud and your existing infrastructure. Our passion is networking, have a chat with one of our experts on how we can assist. We can build fail over using BGP to fail over to SDWAN or DMVPN for maximum uptime. CLOUD DIRECT CONNECT "\*" indicates required fields Instagram This field is for validation purposes and should be left unchanged. Name\* Business name Email\* Phone\* Untitled\* CAPTCHA Send a message --- ### [Our partners](https://www.infinite.net.au/our-partners/) **Published:** August 13, 2023 **Author:** Anthony Bortolotto **Content:** ## We partner with the leading edge vendors to ensure we deliver your organisation’s outcomes As Canberra’s leading Internet Service Provider we partner with the best of breed in the IT industry. We maintain our partner status and certifications to ensure we remain up to date with the latest products and trends. If you are looking for a local partner that can supply and also provide professional services we would love to hear from you. ![Cisco Partner Select Provider Logo](https://www.infinite.net.au/wp-content/uploads/2023/09/cisco-partner-2.png) #### [Cisco](#) Select Provider ![](https://www.infinite.net.au/wp-content/uploads/2023/09/PaloAltoNetworks-logo.png) #### [Palo Alto](#) Nextwave Partner ![Fortinet logo in black and red colours](https://www.infinite.net.au/wp-content/uploads/2025/04/Fortinet-Logo.png) #### [Fortinet](#) Engage Partner ![](https://www.infinite.net.au/wp-content/uploads/2023/09/sophos-global-partner-program-silver.png) #### [Sophos](#) Silver Partner ![](https://www.infinite.net.au/wp-content/uploads/2023/09/Veeam-Pro-Partner-Silver-2.png) #### [Veeam](#) ProPartner ![](https://www.infinite.net.au/wp-content/uploads/2023/09/3CX-Silver-Partner-1.png) #### [3CX](#) Silver Partner Call us for a quote # Contact us for any of these partners Call us [1300 790 337]() PARTNERS "\*" indicates required fields Name\* Email\* Phone\* Untitled\* CAPTCHA Send a message --- ### [Managed maintenance](https://www.infinite.net.au/development/managed-maintenance/) **Published:** August 13, 2023 **Author:** Anthony Bortolotto **Content:** ## Elevate Your Website's Performance with Expert Maintenance and Security Our unwavering commitment is to keep your website updated and secure. Unlock the Power of Our All-Inclusive Subscription. From small Canberra based to the national of ASX-listed companies, our service knows no bounds and we go beyond.. - #### CMS Core Application Your Content Management System (CMS) core is the backbone of your website, serving as the central hub for all your content, design, and functionality. - #### Themes Themes are the aesthetic and structural soul of your website. They define its look and feel, creating the first impression for your visitors. - #### Security Security is the bedrock of everything we do. Ensuring your website's safety from threats and vulnerabilities is our top priority. - #### Plugins Plugins are the powerhouses that augment your website's capabilities. From enhancing functionality to improving user experience, they play a pivotal role. ![](https://www.infinite.net.au/wp-content/uploads/2023/10/shutterstock_2079730714-1-scaled.jpg) ## Why Businesses Across the Spectrum Choose Our Service:​ - Updates for WordPress core, theme and plugins. - Web application firewall (WAF). - Recurring weekly backups retained for 3 weeks. - Proactive monitoring and critical alerts. - Malware and malicious activity scanning. - Patching common WordPress vulnerabilities. - Local Support with an average of 45s wait time. CMS maintenance #### WordPress - Updates for WordPress Core, Theme and Plugins. - Wordfence - Recurring Weekly Backups Retained for Three Weeks. - Proactive Monitoring and Critical Alerts. - Malware and Malicious Activity Scanning - Web Application Firewall ## $ 99 /month exclusive of GST [Sign Up](#sign-up-form) CMS maintenance #### Drupal - Updates for Drupal Core, Theme and Modules. - Recurring Weekly Backups Retained for Three Weeks. - Proactive Monitoring and Critical Alerts. - Malware and Malicious Activity Scanning - Web Application Firewall ## $ 199 /month exclusive of GST [Sign Up](#sign-up-form) WE GO BEYOND # Sign up for CMS Maintenance Let us look after your website like it was one of our own. CMS MAINTENANCE "\*" indicates required fields Name This field is for validation purposes and should be left unchanged. Name\* Business name Email\* Phone\* Website Untitled\* CAPTCHA Send a message --- ### [WordPress maintenance](https://www.infinite.net.au/development/wordpress-maintenance/) **Published:** May 8, 2024 **Author:** Diego Beltran **Content:** ### CMS Maintenance WordPress is a widely-used content management system globally that drives millions of websites. While similar to all software, it requires ongoing care for peak performance, security, and operational efficiency. ## Understanding WordPress CMS Maintenance: Before diving into specific maintenance tasks, it's crucial to understand why WordPress CMS maintenance is essential. Regular maintenance helps. - #### Ensure website security by patching vulnerabilities - #### Keep your site compatible with the latest web standards - #### Enhance search engine optimization (SEO) efforts - #### Improve website performance for better user experience - #### Prevent potential downtime and loss of data ## Essential WordPress CMS Maintenance Tasks: - #### Updating WordPress Core Regularly updating WordPress core ensures you have the latest features, bug fixes, and security patches. - #### Updating Themes and Plugins Keeping themes and plugins up to date prevents compatibility issues and strengthens your site's security. - #### Backing Up Your Website Regularly Regular backups safeguard your data against accidental loss or hacking incidents. - #### Monitoring Website Security Utilize security plugins and services to monitor for suspicious activity and malware. - #### Optimizing Website Performance Optimize images, utilize caching, and minify CSS/JavaScript to improve page load times. CMS maintenance #### WordPress - Updates for WordPress Core, Theme and Plugins. - Wordfence - Recurring Weekly Backups Retained for Three Weeks. - Proactive Monitoring and Critical Alerts. - Malware and Malicious Activity Scanning - Web Application Firewall ## $ 99 /month exclusive of GST [Sign Up](#maintenance-sign-up) WE GO BEYOND # Sign up for WordPress Maintenance Let us look after your website like it was one of our own. WORDPRESS MAINTENANCE "\*" indicates required fields Name This field is for validation purposes and should be left unchanged. Name\* Business name Email\* Phone\* Website Untitled\* CAPTCHA Send a message --- ### [Drupal maintenance](https://www.infinite.net.au/development/drupal-maintenance/) **Published:** May 30, 2024 **Author:** Diego Beltran **Content:** ### CMS Maintenance Drupal, renowned for its robustness and adaptability as a content management system, supports numerous websites globally. Nevertheless, ensuring Drupal’s optimal performance, security, and functionality demands regular maintenance. ## Understanding Drupal CMS Maintenance: Discover the power of Drupal CMS maintenance, ensuring your website's optimal performance and robust security. - #### Ensuring website security by addressing vulnerabilities promptly. - #### Keeping your site aligned with the latest web standards and technologies. - #### Boosting search engine visibility and ranking through optimized performance. - #### Enhancing website performance for an improved user experience. - #### Minimizing potential downtime and data loss incidents. ## Essential Drupal CMS Maintenance Tasks: - #### Drupal Core Maintenance Keeping Drupal core updated ensures access to new features, bug fixes, and security patches. - #### Modules and Themes Management Regularly updating modules and themes enhances functionality, security, and compatibility. - #### Scheduled Website Backups Scheduled backups safeguard your website data against unforeseen incidents or data loss. - #### Security Monitoring Utilize security modules and tools to monitor for suspicious activities and mitigate risks. - #### Website Performance Enhancement Employ caching, image optimization, and code minification techniques to improve site speed. CMS maintenance #### Drupal - Updates for Drupal Core, Theme and Modules. - Recurring Weekly Backups Retained for Three Weeks. - Proactive Monitoring and Critical Alerts. - Malware and Malicious Activity Scanning - Web Application Firewall ## $ 199 /month exclusive of GST [Sign Up](#maintenance-sign-up) WE GO BEYOND # Sign up for Drupal Maintenance We ensure your site stays at peak performance, giving you the peace of mind to focus on your business. DRUPAL MAINTENANCE "\*" indicates required fields Comments This field is for validation purposes and should be left unchanged. Name\* Business name Email\* Phone\* Website Untitled\* CAPTCHA Send a message --- ### [Welcome to Your Free Guide on NBN Broadband for Business](https://www.infinite.net.au/insights/welcome-to-your-free-guide-on-nbn-broadband-for-business/) **Published:** November 30, 2023 **Author:** Anthony Bortolotto **Content:** ![](https://www.infinite.net.au/wp-content/uploads/2022/10/service-available-shape-4-rtl.avif) ![](https://www.infinite.net.au/wp-content/uploads/2023/09/shutterstock_1312134323-scaled.jpg) ## Are You Ready to Transform Your Business with the Right NBN Plan? Learn how to choose the best nbn and phone solutions to Elevate Your Business Connectivity. In today's fast-paced digital world, your business’s success hinges on robust and reliable internet connectivity. That's where our comprehensive guide, "Your Free Guide on NBN Broadband for Business" comes into play. We understand that you need a plan that not only aligns with your current needs but also scales as your business grows. - Assess Your Business Needs - Speed is Key - User Considerations - Flexibility and Scalability - Reliability and Uptime - Customer Support - Security Features - Value for Money - Understanding Terms and Conditions - Reviews and Recommendations ## Download Now and Move Your Business Forward! **Why Download Our Guide?** - **Expertly Curated Content**: Our guide is crafted by industry experts. - **Real-World Applications**: Practical tips that align with your business needs. - **Value-Driven Insights**: Get more than just facts; gain strategic advantage. Embrace the opportunity to optimize your business’s online presence and efficiency. Click the download button below and start your journey towards selecting the best NBN plan for your business today! DOWNLOAD FOR FREE TODAY "\*" indicates required fields Phone This field is for validation purposes and should be left unchanged. Name\* Business name Email\* Phone\* Website Untitled\* CAPTCHA Send a message --- ### [Fibre Ethernet](https://www.infinite.net.au/business/fibre-ethernet/) **Published:** August 13, 2023 **Author:** Anthony Bortolotto **Content:** Go beyond for## Faster speeds, more performance & better uptime Fibre Ethernet is perfect for Canberra businesses who require the fastest upload speeds possible and lowest latency to the Internet for the best experience possible. - #### Symmetrical speeds Upload your files to the cloud at the same speed they are downloaded improving your experience - #### Hyper connectivity Direct peering links with Cloud & Internet backbones for the lowest number of hops to your destination - #### Enterprise grade A dedicated network that is more durable and reliable ensuring critical apps and services are online - #### Expert support We’re humble experts. We know our stuff but we also know the value of clear, concise communication Business Fibre Ethernet is our premium, high performance Internet connection solution in Canberra. You get the best Internet experience possible because we create enterprise-grade connectivity through aggregated fibre tails from the major Tier 1 carriers. Infinite’s network has been designed and built on our demonstrated experience and understanding our clients’ requirements. This includes carrier redundant transmission paths, full hardware redundancy at all of our points of presence, and multiple data centre locations. ![](https://www.infinite.net.au/wp-content/uploads/2023/08/shutterstock_572804938-1024x683.avif "Discussing,business,issues. ,group,of,young,business,people,sitting,at infinite infinite") ## Speeds available We offer speeds up to 10Gbit with the options for 100mbit, 200Mbit, 250Mbit, 400Mbit, 500Mbit, 1Gbit and 2Gbit symmetrical speeds. Small branch #### 100/100Mbit - Unlimited data - Premium SLA - Static IPv4 Address - Native IPv6 - Low Latency - No lock in contract ## From $ 190 /month ex GST Medium office #### 200/200Mbit - Unlimited data - Premium SLA - Static IPv4 Address - Native IPv6 - Low latency - No lock in contract ## From $ 290 /month ex GST Large office #### 400/400Mbit - Unlimited data - Premium SLA - Static IPv4 Address - Native IPv6 - Low Latency - No lock in contract ## From $ 390 /month ex GST Head office #### 1000/1000Mbit - Unlimited data - Premium SLA - Static IPv4 Address - Native IPv6 - Low Latency - 36 month contract ## From $ 779 /month ex GST Get in contact with us # For a free chat and quote At Infinite, we make it personal. Our local team of Customer Experience Representatives (CERs) work directly with you and your business so you can make better IT decisions. With us, you get a quick response from a local person, saving you time and money. Our team are experts in their field and have access to the best enterprise and open source technologies. This specialist support means you can rely on us to take care of all of your broadband network, hosting and website needs. FIBRE ETHERNET "\*" indicates required fields Instagram This field is for validation purposes and should be left unchanged. Name\* Business name Email\* Phone\* Untitled\* CAPTCHA Send a message --- ### [Vision Service Qualification](https://www.infinite.net.au/vision-service-qualification/) **Published:** June 5, 2024 **Author:** Jon McLean **Content:** ### Vision 50/20 Business - Up to 50/20 Mbps - Unlimited usage $79.95/month inc GST [Critical Information Summary](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-business-Vision) ### Vision 100/40 Business - Up to 100/40 Mbps - Unlimited usage $89.95/month inc GST [Critical Information Summary](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-business-Vision) ### Vision 250/50 Business - Up to 250/50 Mbps - Unlimited usage $109.95/month inc GST [Critical Information Summary](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-business-Vision) ### Vision Max Business - Up to 1000/100 Mbps - Unlimited usage $129.95/month inc GST [Critical Information Summary](https://www.infinite.net.au/cis/CIS_InfiniteNetworks-business-Vision) To sign up online, check your address on this page or call us on 1300 790 337. --- ### [Managed Networks](https://www.infinite.net.au/enterprise/managed-networks/) **Published:** August 13, 2023 **Author:** Anthony Bortolotto **Content:** Go beyond for## Managed Networks Infinite Networks has always offered Internet and Managed WAN services but as our client’s grow, we have found them asking for Infinite Networks to provide Enterprise management solutions to meet Cyber Security and other security standards such as ISO27001. #### Firewalls #### Routers #### Switches #### Wireless Controllers #### Wireless Access Points ## Your trusted partner As cyber security standards increases businesses are under attack and becoming more aware of their security posture through Industry standards they need to meet, Government requirements and insurance policies. This service delivers continual network management and monitoring with proactive recommendations to keep a business safe and compliant while ensuring performance is at a maximum. - #### Per network device pricing Flat price pricing to provide consistency. - #### Fully managed service Proactive monitoring & monthly reporting. - #### Access to networking experts We proactively monitor your network but if you need us we are there to get you back online. Get in contact with us # Let's have a chat Infinite has the capability to provide network architecture and design to improve performance, security, and uptime. We can work with existing IT Teams or Managed Service Providers to provide expert network management to meet standards and ongoing support while working collaboratively with the rest of the IT environment and teams. Speak to us by phone or contact us using the form. MANAGED NETWORKS "\*" indicates required fields Name\* Business name Email\* Phone\* Untitled\* CAPTCHA Send a message --- ### [Data centre interconnect](https://www.infinite.net.au/carrier/data-centre-interconnect/) **Published:** August 13, 2023 **Author:** Anthony Bortolotto **Content:** Go beyond for## Data centre connectivity Getting connectivity between data centres can be challenging but Infinite can provide data centre interconnects in our POPs with excellent performance and reliability on our service provider network. Our DCI services that can propel your business to greater heights. - #### Superior Speed Experience ultra-fast data transfers and minimal latency, powering quicker decisions and operations - #### Flexible Scalability Our DCI solutions grow with you. Effortlessly scale to meet evolving data needs and stay ahead of the curve - #### Robust Security Fortified infrastructure, keeping your data safe and your connections dependable - #### Cost Efficiency Connect multiple data centres and centralise resources for substantial cost savings ## Our POPs - TransACT House, Dickson ACT - NextDC C1, Bruce ACT - Equinix CA1, Mitchell ACT - Equinix SY4, Sydney NSW ## Specifications - 1Git, 10Gbit, 25Gbit interfaces - Single mode fibre - QinQ supported Get in contact with us # For a free chat and quote Discover the ease of connecting your infrastructure with our data centre interconnect (DCI) solutions at Infinite Networks. You will benefit from fast data transfers, robust security, flexible scalability to align with your growth, and cost-effective connectivity that combines efficiency with savings compared the big carriers. Contact us to define your business operations. Data Centre Interconnect (DCI) "\*" indicates required fields Name\* Business name Email\* Phone\* Untitled\* CAPTCHA Send a message --- ### [IP Transit](https://www.infinite.net.au/carrier/ip-transit/) **Published:** August 13, 2023 **Author:** Anthony Bortolotto **Content:** Go beyond for## Connectivity and performance Unlock the full potential of the internet with Infinite Networks' IP Transit service. We are your dedicated gateway to the global internet, we connect your network with robust, high-capacity, and reliable connectivity. Our services are the perfect fit for MSPs, enterprises, and organisations that require quality bandwidth and seamless internet experience. - #### Data Centre Connectivity Unlock your IP ranges and/or colocation with our blended transit giving you high performance at a lower TCO - #### BYOD IP Addresses Multi-home your IP address space using BGP accessing our tier 1 back bones with one single provider for maximum flexibility - #### Domestic & International Gain access to Telstra and Vocus tier 1 domestic & international networks with robust domestic peering - #### Canberra POPs We deliver can deliver your IP transit in Canberra or Sydney while being hyper connected at the lowest latency possible ## Our POPs - TransACT House, Dickson ACT - NextDC C1, Bruce ACT - Equinix SY4, Sydney NSW ## Specifications - [AS38826](/our-networks/) - BGP as standard - 1Git, 10Gbit and Single mode fibre - IPv4/IPv6 Dual stack support - Native IPv6 network across all networks Get in contact with us # Let us connect you Our well-connected infrastructure, backed by strategic tier 1 carrier connectivity and peering agreements and connections to leading Internet Exchange Points, ensures your data is exchanged directly and efficiently, bypassing potential bottlenecks. We’re not just a service provider; we’re your on-ramp to the limitless opportunities the internet has to offer. Get in contact with us to discuss your requirements. IP Transit "\*" indicates required fields Name\* Business name Email\* Phone\* Untitled\* CAPTCHA Send a message --- ### [COVID-19 Policy](https://www.infinite.net.au/covid-19-policy/) **Published:** October 4, 2023 **Author:** Diego Beltran **Content:** We are working closely with our suppliers and vendors to ensure we can quickly assist any of our valued customers and clients during this time of need. If your business has been affected by covid19, [please call](https://www.infinite.net.au/contact/) our friendly Customer Experience Representatives (CERs) to discuss your options and talk about how we might assist you. Please note that we are doing our best to review submissions on a case by case basis, we thank you and appreciate your patience and understanding in this matter. --- ### [Web Development Policies](https://www.infinite.net.au/web-development-policies/) **Published:** October 4, 2023 **Author:** Diego Beltran **Content:** ## Web Development Support & Warranty Each web development piece of work that is created by Infinite Networks comes with 3 months (90 days) warranty, to which we will repair anything that breaks within that time frame. This only includes functions or items that were within the original scope and/or were developed by Infinite Networks. ## Web Development Estimate Policy Each body of web development work is estimated based a known and documented list of user requirements. If any work is not listed but is required to be developed in order to complete the list, then this is consider out of scope. All out of scope work needs to be estimated and approved by stakeholders before moving forward. All figures either financially or hour based, are estimations and as such should always be considered as such. ## Browser Compatibility and Support Policy Infinite Networks develops and creates its projects keeping browser and operating system diversity in the forefront. We always ensure that our projects and our own digital assets (such as website or portals) are visible and function correctly on the latest two versions of a vendor’s browser. ### Which vendors and their browsers do you work with? Infinite Networks currently supports: - Google Chrome - Mozilla Firefox - Microsoft Edge - Apple Safari - Opera - Internet Explorer (partial support for version 11 only) ### Which operating systems do you support? Infinite Networks currently supports the below vendors and their operating systems: - Apple’s Mac OSX. - Apple’s iOS - Google Android - Microsoft Windows ### Why don’t we support all operating browsers and all operating systems? Older browser versions are only used by a tiny percentage of people, and do not offer the latest security updates or features that help us to build your websites. To ensure that our projects produce value for money, Infinite Networks has decided to only be officially compatible with the latest 2 versions of a browser. ### What does browser compatible mean for my website? New versions of browsers are constantly released and most of the time they contain functional bug fixes and security updates. Sometimes though, they contain updates that would change the way the browser will render the website’s code (how it makes it look) or how you can interact with it (how buttons behave). Browser compatibility simply means that Infinite Networks can guarantee that the website or project’s code is 100% compatible with those browser versions. There is a high chance that a large range of old versions will continue to work as expected but Infinite Networks won’t be able to guarantee it that or support those errors. ### How do I find out what browser and version I am using? Each browser has a different interface so often it’s easier to simply visit the below website whilst using the different browsers you have installed. When visiting this page, you will see a very large text stating the browser you are using and its version right after it. Below this you will also see ‘Browser Details” which will provide more granular information on your browser and operating system. Get in contact with us # Have more questions or would like to provide feedback? You can always send through further questions regarding our policie(s) or feedback regarding them through the below form; Enquiry/Feedback "\*" indicates required fields Name\* Email\* Phone\* Untitled\* CAPTCHA Send a message --- ### [nbn Signup](https://www.infinite.net.au/business/nbn-broadband/nbn-signup/) **Published:** September 25, 2023 **Author:** Jon McLean **Content:** NBN BROADBAND PLANS PHONE PLANS ## nbn Broadband Plans Infinite Networks offers a variety of business broadband plans that are focused on providing quality and getting the very best out of Australia’s latest broadband network. We are based in Canberra and offer **local support** across the ACT Region and beyond. ## Check your address CHECK We are checking if to see if the **nbn™** is available at your address. ![](https://www.infinite.net.au/wp-content/plugins/infinite-nbn-signup//images/loading.gif?v=1.1.6) Great, the **nbn™** is available at your address! Unfortunately, the **nbn™** is not available at your address yet. [Click here](https://www.infinite.net.au/contact/) to contact us for other options for your Internet. ![](https://www.infinite.net.au/wp-content/plugins/infinite-nbn-signup//images/loading.gif?v=1.1.6) ## Start Building Your nbn Plan **More and more local businesses are making the change to Infinite.** See the difference for yourself. Speeds above 100 Mbps are unavailable in your area. Only FTTP and HFC can achieve superfast speeds. Speeds above 250 Mbps are unavailable in your area. We only offer higher speeds for connections located in Canberra and Queanbeyan. ## Select your speed ## Select your usage ## You will always speak to an Aussie Not an overseas call centre. We guarantee that we won’t leave you hanging on hold – maximum 1 minute response times! ![](https://www.infinite.net.au/wp-content/plugins/infinite-nbn-signup//images/router.png?v=1.1.6) ## Do you need a modem/router? If you require a router for your business with good wifi we recommend the **Netcomm NF18MESH**. We can send you an NF18MESH for **$XX.XX** including delivery, pre-configured so all you need to do is plug it in. - 1x Ethernet WAN - 1x DSL WAN - 2x VoIP phone ports - 4x LAN ports - WiFi 5 / 802.11ac capable Send me an NF18MESH $XX.XX Delivered If you require a router for your business with Wi-Fi 6 we recommend the **Netcomm NF20MESH**. We can send you an NF20MESH for **$XX.XX** including delivery, pre-configured so all you need to do is plug it in. - 1x Ethernet WAN - 1x DSL WAN - 4G LTE WAN with failover - 4x LAN ports - 2x VoIP phone ports - WiFi 5 / 802.11ac capable Send me an NF20MESH $XX.XX Delivered No Thanks $0 ## Do you need phone service? Did you know you can make phone calls over the Internet? All you need is a phone number and a compatible phone. Call charges apply. Yes No ## Select your phone plan If you have several phones and need to make two or more calls at once, please [contact us](https://www.infinite.net.au/contact/) for a quote. ## Do you need a phone handset? ![](https://www.infinite.net.au/wp-content/plugins/infinite-nbn-signup//images/phone-handset.png?v=1.1.6) We recommend the [Grandstream GXP1628](http://www.grandstream.com/products/ip-voice-telephony/basic-ip-phones/product/gxp1628). We can send you a Grandstream GXP1628 for $XX.XX including delivery, pre-configured so all you need to do is plug it in. - Supports call holding, transfer, forward, park/pickup, call waiting, call history, and more - Supported codecs: G.711μ/a, G.722 (wide-band), G.723, G.726-32, G.729 A/B, iLBC, in-band and out-of-band DTMF (In audio, RFC2833, SIP INFO), VAD, CNG, AEC, PLC, AJB, AGC - Dual gigabit Ethernet ports with PoE - Wall mountable Yes No $XX.XX Delivered $0 ## Do you want to bring across an existing phone number? If you have an existing phone number that you’d like to transfer to your new nbn service, please enter it below. This might not be possible depending on your current phone provider. We will let you know if it is not possible. Yes No Existing number (including area code): ## Summary $XXX.XX per month Plus setup cost $YYY.YY [Sign Up Now](javascript:)Please confirm your address before continuing. Sorry, we encountered an error. Please try again later. --- ### [Our network](https://www.infinite.net.au/our-networks/) **Published:** August 13, 2023 **Author:** Anthony Bortolotto **Content:** - [About](https://www.infinite.net.au/about/) - [Our network](https://www.infinite.net.au/our-networks/) - [Our partners](https://www.infinite.net.au/our-partners/) - [Community](https://www.infinite.net.au/community/) - [Contact](https://www.infinite.net.au/contact/) ## We go beyond... on technical capability Call us [1300 790 337](tel:1300790337) Infinite Networks aggregates various tier-1 carriers and enterprise networking technologies to offer our clients a unified and secure network experience, complete with flexible and diverse options. Our clients receive the benefit of a single, reliable network, consolidated billing, and a sole point of contact for support. Unlike many tier-1 carriers that limit you to their specific network technologies, we provide the best possible options for every location. We operate our own multi-homed network solely designed to deliver first class Internet and MPLS solutions. ![Infinite Networks' conceptual network diagram](https://www.infinite.net.au/wp-content/uploads/2023/09/Infinite-Networks-Core-Network-1536x1039.avif "Infinite networks core network infinite infinite") Utilising our own IP ranges AS 38826, we manage our own BGP routing sessions with these providers, and maintain direct peering relationships with major companies like Google, Microsoft, AWS, and Cloudflare to optimise performance for the lowest latency. Our network architecture prioritises an excellent end-user experience by not only minimising the number of hops to major content providers but also incorporating built-in redundancy across all our operations. --- ## Footers ### [Footer](https://www.infinite.net.au/footer/footer-one/) **Published:** October 16, 2022 **Author:** Anthony Bortolotto **Content:** We go beyond [ ](https://www.linkedin.com/company/infinite-networks) [ ](https://www.facebook.com/infinitenetworks) [ ](https://www.instagram.com/infinite.networks/) [ ](https://twitter.com/infinitenetwork) ### Contact - Call us [1300 790 337]() - [Lodge a support ticket](mailto:support@infinite.net.au) ### Pages - [Personal](https://www.infinite.net.au/personal/) - [Business](https://www.infinite.net.au/business/) - [Enterprise](https://www.infinite.net.au/enterprise/) - [Web & App Development](https://www.infinite.net.au/development/) - [About](https://www.infinite.net.au/about/) - [Contact](https://www.infinite.net.au/contact/) ### Links - [Important Documents](https://www.infinite.net.au/important-documents/) - [ACMA Requirements](https://www.infinite.net.au/sms-sender-id-register-acma-requirements/) - [Status page](https://status.infinite.net.au/) - [Support helpdesk](https://support.infinite.net.au/) - [Client portal](https://portal.infinite.net.au/) - [Domain portal](https://domains.infinite.net.au/) - [Speedtest](https://speedtest.infinite.net.au/) ### Office Suite 1.2 105 Mawson Drive, Mawson Canberra ACT 2607 Australia ![CBR Logo Canberra](https://www.infinite.net.au/wp-content/uploads/2026/09/cbr-logo.avif "Cbr logo infinite") © Copyright 2026 - Infinite Networks Pty Ltd --- ## Headers ### [Header Two](https://www.infinite.net.au/header/header-two/) **Published:** October 16, 2022 **Author:** Anthony Bortolotto **Content:** [ ![Infinite Networks](https://www.infinite.net.au/wp-content/uploads/2022/10/Infinite-Logo-on-gray-web.avif) ](https://www.infinite.net.au/) [](#)- [Personal](https://www.infinite.net.au/personal/) - 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