It is only possible that one nominated email address can receive the initial inbound fax.

However, you can setup an email group that can be used as the nominated email address. This means you can then add or remove email address as needed and each email address in the group will receive a copy of the fax.

Alternatively, you could also setup a forwarded based on the inbound dedicated number.

Infinite Networks will request a list of email addresses that you wish to authorise during your onboarding period. However, if later on, you wish to add an authorised email account then this can be requested from our friendly team by sending a support ticket to support@infinite.net.au

Special Email Addresses need to be authorised. This ensures that outgoing Faxes are authenticated and genuine so ensure that a strange can’t send a fax on your behalf. Once the email address has been authorised, then faxes can be sent through the fax gateway as an authenticated fax.

It isn’t possible to chose your dedicated number but we can provide a dedicated number with your state prefix.

If you are located in Canberra then we can provide a 02 61## #### number.

The reply-to number for the fax will be the unique and dedicated number that Infinite Networks provides you.

Infinite Networks understands the importance of keeping your existing fax number available and functioning during the transition. You will need to contact your current carrier and request for a Call Diversion to a temporary number that Infinite Networks will provide you in person. Your customers will not see the difference as they will continue to fax your existing number.