Our experts will keep your website up to date, secure and happy as if it was our own.

Our all-in-one subscription includes everything your website needs to stay updated and secure.

4.8

From 26 Google reviews

4.6

From 10 Facebook reviews

You’re gonna love our WordPress service.

From small Canberra-based businesses to national ASX-listed companies, everyone finds value in our service.

Why businesses value this service.

Our team of experts will maintain, update and secure your business’s WordPress website. The service includes:

1/ Updates for WordPress core, theme and plugins.

2/ Web application firewall (WAF).

3/ Recurring weekly backups retained for 3 weeks.

4/ Proactive monitoring and critical alerts.

5/ Malware and malicious activity scanning

6/ Patching common WordPress vulnerabilities.

7/ Local Support with an average of 45s wait time

What is included in the service

Further details of everything that is included in the service.

Updates for WordPress Core, Theme and Plugins.

A human evaluates what WordPress core, website theme and plugins are available to be updated to ensure that no known issues are being introduced to your website. Plugins and themes that have been abandoned or are no longer being managed by their author are also highlighted and reported back to you.

Available WordPress security updates are processed within 24 hours of their public release.

Wordfence

We use Wordfence, the industry-leading WordPress security plugin, that is packed with security measures and prevention tools. Wordfence will perform a scheduled file scan to identify any malicious code, suspicious files, or changes to WordPress files. Wordfence also comes with brute force and denial of service mitigation protocols, which prevents these common attacks from bringing down your website.

Recurring Weekly Backups Retained for Three Weeks.

Our WordPress backup tool performs a backup of the website files and the database. This means that the website files or the database can be restored independently of each other. Our backup process is scheduled for after-hours (after 5:00 PM, before 8:30 AM) to ensure that your visitors do not experience any performance issues while the backup takes place.

Our weekly backups are retained for three weeks. An additional backup is taken before the website updates are performed. The additional backup ensures that if a conflict is introduced, we can roll the website back to its last known version.

Proactive Monitoring and Critical Alerts.

Our website monitoring service looks for changes to the website every 5 minutes, 24 hours, 7 days a week—we configuration our monitoring service to see if the website stops responding. We also perform string checks, which is when we look for any drastic changes in the website content to identify that an error may be appearing.

We actively monitor the website’s SSL/TLS certificate expiry date and changes to its domain name server (DNS) records. When an error or unexpected change occurs, our entire system administrator and web development teams are notified immediately to investigate.

Malware and Malicious Activity Scanning

Our security tool performs live traffic scanning on your website site. It actively looks for malicious activity and also performs weekly security scans targeting all files that belong to the website. It is capable of finding irregular changes, permissions or deprecated WordPress code.

Web Application Firewall

We deploy a configuration file to your WordPress installation that proactively blocks malicious requests before they can reach WordPress itself.

Frequently Asked Questions

Do you have questions? We have answers.

How regularly are the scans performed and are is the scan times configurable?2021-08-30T17:26:29+10:00

How regularly are the scans performed and are is the scan times configurable?

We schedule in a scan once a week and it’s usually in the early hours of the morning. The scans are intensive so we stagger them across different time if clients are on the same shared server. The scans are configurable but we use a custom scan that is in between the recommend scan and a highly sensitive scan.

Are you scanning inside the databases for malicious content (redirectors, comment spam, etc) as well as the php files?2022-02-24T07:15:22+11:00

Are you scanning inside the databases for malicious content (redirectors, comment spam, etc) as well as the php files?

Yes – Wordfence performs this task automatically.

What actions are taken when malicious content is found?2021-08-30T17:26:58+10:00

What actions are taken when malicious content is found?

We definitely conduct an investigation into the malicious activity to find out what has happened. The next steps would depend on what has occurred or been infected – the steps below are some examples of what we do (but not limited to);

If we can safely turn off a feature (plugin etc) and fix the issue then we will do so.
If we can determine that the problem has happened recently then we can restore a previous clean version of the website.
If we can simply remove the code from the website so that the website isn’t infected then we will do so then proceed with creating a permanent fix for the website.

If (for example) a php shell exploit is detected, are there any checks to see if the database has been remotely accessed/copied?2021-08-30T17:27:12+10:00

If (for example) a php shell exploit is detected, are there any checks to see if the database has been remotely accessed/copied?

There is no way to tell how a PHP shell has been used. If we found one then we would say that mandatory breach notifications apply.

Does the service rely on Wordfence’s ability to clean up automatically or is there an actual person reviewing and deciding how to clean up?2022-02-24T07:15:03+11:00

Does the service rely on Wordfence’s ability to clean up automatically or is there an actual person reviewing and deciding how to clean up?

There is always a real person reviewing it. The pro notifications are the same as the free notifications. The advantages of Wordfence Pro are the ability to schedule scans, and an up-to-date firewall that stops known attacks before they ever reach WordPress.

Can you give us more information about the backup regime and how it works?2021-08-30T16:42:15+10:00

Can you give us more information about the backup regime and how it works?

Snapshots are taken every morning (early hours). Daily snapshots are retained for 10 days and Monthly snapshots are retained for 6 months.

What do I do after my website has been restored?2022-02-24T07:16:15+11:00

What do I do after my website has been restored?

As your website has been a victim of an attack, it is highly likely that malicious actors will try again. It is very important that you continue to maintain the website in terms of its security.

If you require assist with this then check out our website maintenance service.

Does the CMS maintenance include PHP updates?2022-02-24T07:16:48+11:00

Does the CMS maintenance include PHP updates?

If your website is hosted with Infinite Networks, we can change the PHP version to a supported version.

However, if you website isn’t compatible with that PHP version then it will be rolled back.

Infinite Networks can provide you with an estimate to redevelop your website so it is able to use the latest PHP version.

Why Infinite?

In 2003, we started something. And we’re not finished yet…

To this day, we remain 100% Australia-based. We understand that being local is important. Our team understands the local corporate environment and what it takes to help your business succeed.

In recent years, Infinite Networks has grown to be one of the most trusted Internet service providers in the Canberra region. We have helped some of Canberra’s best known companies to grow globally through our knowledge, experience and strategic capabilities.

Our ever-growing client list includes Aspen Medical, Viva Leisure, and Dixon Advisory.

More About Infinite Networks

You are in good company

Some of our valued customers.

“Great company and amazing team!”

Infinite Networks has been a trusted business partner to Aspen Medical for over 13 years. They provide all of our network and internet services. Their professionalism, exemplary customer service and can-do attitude mean that no problem is too hard or too complex to solve! When we needed a partner to help us with large scale, secure development and hosting in a very short timeframe we knew that Infinite would go above and beyond to deliver this project. Great company and amazing team!

Sanja Marais, the General Manager – Technology & Innovation of Aspen Medical.

“Due to the sensitive nature of our data, they also assist us in staying up to date with the latest security technologies”

Canberra Imaging Group has relied on the services of Infinite Networks for many years. As a radiology company, our customers need to be able to rely on our service availability at all times and Infinite have strived to provide that for us. Due to the sensitive nature of our data, they also assist us in staying up to date with the latest security technologies. If at any point we have experienced any service difficulties, their helpful staff have always been understanding and patient in working towards a quick solution.

Adam Willoughby, the System Administrator of Canberra Imaging Group.

Click to see more valued customers

“We value Infinite Networks as an important partner of Alliance Digital.”

We value Infinite Networks as an important partner of Alliance Digital. We work with our clients to produce great WordPress websites for their businesses. Infinite Networks provides the grunt work for all our Domain acquisition, record keeping and maintenance. Basically the technical stuff we prefer the experts to handle!

Steven Alessio, the Business Development and Marketing of Alliance Digital

ACT_Wildlife_Logo_Colour_Stacked-RGB-1536×1110

“Infinite networks have been extremely helpful to us”

Infinite networks have been extremely helpful to us at ACT Wildlife, especially when we migrated our website to Infinite from elsewhere. They Follow-up to any questions or problems fast. I can recommend Infinite to anyone starting up or migrating a website to them. Friendly and helpful.

Marg Peachey, the Vice President, ACT Wildlife

“technical aspects of the sites, which is where Infinite’s expertise lies. “

Infinite Networks has provided Aspen Medical with Web Development and WordPress support for many years now. This partnership has allowed us to focus on great content, rather than on the time-consuming technical aspects of the sites, which is where Infinite’s expertise lies.

Eamonn Quinn, the Group Marketing & Communications Director of Aspen Medical.

“They solved a number of challenges for us in a very short amount of time”

Infinite has been a fantastic support to our business at A New Approach (ANA). They solved a number of challenges for us in a very short amount of time ahead of launching our new website, providing us with a secure and stable service and ensuring the transition was seamless. We have been incredibly grateful for the very responsive team at Infinite and thank them for their ongoing support.

Alexandra Nichols, the Director of Media and Communications of A New Approach.

“Why I’m an Infinite Networks client, and why I tell other businesses about Infinite.”

Infinite Networks supported us as we deployed our Canberra and Brisbane teams remotely to work from home. Our need to be operational before a Monday saw Infinite team members deliver critical devices to private addresses after hours on a weekend.

Ian Lindgren, Executive Chairman of the PayMe Group.

“Thanks to all you guys for coming up with a seamless solution.”

Great work, the changeover was seamless and all working so looking forward to a more reliable service now and I am sure Turner site is as well!

Ian Brown, the ICT Network Administrator of Northside Community Service.

“We have been with you for years anyway and very happy with your service”

I can confirm we are now up and running with the NBN and very happy with the result. Thank you very much for all you help.

Rob Harvey, the Director of Alive Heath and Fitness.

“I really appreciate your perseverance.”

I really appreciate your perseverance with this, I’d started to believe we would never get an NBN connection.

Jill Brooks, the Administrator of Hardwick Projects

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