Infinite eXperience App
Plans for every household
Whether you’re looking for essential security, professional grade performance, or the ultimate home network, we have four plans designed to suit your needs
Infinite SmartLife
A smarter way to
A smarter way to
connect your home
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Introducing the SmartLife Wi-Fi system
This isn’t just faster internet, it’s a smarter and safer way to connect your home to the Internet. Infinite is the first ISP in Australia to deliver a truely smarter Internet experience
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Why you and your family will love it
In today’s homes, the number of connected devices is growing fast. We are finding people need more than just speed but also security, control, and reliability
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Next generation hardware
Next level hardware with dual 2.5G ports, fast Wi-Fi 6 ready for multi-gig plans coming soon. Need wider coverage? Just add another unit and mesh together to extend your Wi-Fi
Damien Mullins
04:26 02 Apr 26
Luke was very helpful and prompt to respond to my queries/issues.
Scott Clayton
04:15 31 Mar 26
Great support and help from Simon Dimes, got my service connected quickly with minimal disruption. Excellent support and service.
TJ Miller (Todd)
02:28 27 Mar 26
Great customer service, will go above and beyond to support the residential customer.
Jake
08:07 25 Mar 26
Infinite are awesome, highly recommended. Great customer service, Simon was really helpful when we had an issue, kept us up to date and back online as soon as the network was repaired.
Norman Beaumont
06:42 23 Mar 26
I have been slugging away on NBN FTTN for years. Waiting (in)patiently for nearly 20 years for them to upgrade me to FTTP.
Constant drop outs on NBN + slow speeds was driving me mad.
I stumbled on these guys from a reddit post.
Signup was easy. Installation, the first guy at my house was a bit useless, i dont think he wanted the job. He left. New guy came back the next day, second guy was awesome. Nothing too hard.
The line speed, ive gone from 45/18 on NBN FTTN, to G.Fast: 618/81.9. I havent had any drop outs, very stable, im a week in. Im annoyed thay i stuck with nbn for so long, and happy these guys are a local company.
Constant drop outs on NBN + slow speeds was driving me mad.
I stumbled on these guys from a reddit post.
Signup was easy. Installation, the first guy at my house was a bit useless, i dont think he wanted the job. He left. New guy came back the next day, second guy was awesome. Nothing too hard.
The line speed, ive gone from 45/18 on NBN FTTN, to G.Fast: 618/81.9. I havent had any drop outs, very stable, im a week in. Im annoyed thay i stuck with nbn for so long, and happy these guys are a local company.
Keir
21:18 20 Mar 26
Excellent local company offering a high performance product with excellent service. A dramatic change from the frustration of dealing with their competitors with off shore call centres.
Ben Sangster
08:14 20 Feb 26
My internet speed has gone from 90Mbps on NBN to 420Mbps so I’m pretty happy. The couple of teething problems I’ve had have been dealt with very politely, efficiently and effectively by Simon Dimes. I’m very happy I made the change.
tim ireson
11:04 10 Feb 26
Simon Dimes was really helpful. They followed up repeatedly to make sure that things were on track and working properly. Will definitely recommend to friends!
Alison Coates
18:09 03 Feb 26
We recently bought a house and needed help to set up our high speed internet. Chris was amazing, he went above and beyond to ensure we got connected asap. Superb service with a smile!
Ryan Taylor
04:45 23 Jan 26
My installation ended up being more complicated than expected, so I ended up talking with customer service. Luke Beard was a great help and resolved my issue spectacularly. Thanks again!
Chris Young
22:21 22 Jan 26
Simon was great, quick response, great solution – big fan.
Ian Lindgren
11:20 18 Jan 26
We’ve been utilising the services of Infinite Networks for more than 13 years, and once again, during the purchase of a new residential service that will in part be used for business, the team has proven their worth far beyond expectations.
From arranging my NBN service within just two days, to then spending almost a month working through fault‑finding, testing, and persistent follow‑up, their commitment has been nothing short of remarkable. What really stood out was the way Sabina, Luke, and Chris seamlessly supported one another. Each could step in, take over the next stage of testing, and carry the process forward without missing a beat.
When you’re a business customer relying on your home internet connection to keep operations running, things can become stressful very quickly. Yet not once did it feel that way. The team used their initiative at every turn, explored every possible scenario, and kept communication clear and consistent throughout.
I am genuinely proud to be a customer and will remain one for many years to come. It’s been fantastic watching Infinite Networks grow, and I’m confident they’ll continue to do great things.
Highly recommended.
From arranging my NBN service within just two days, to then spending almost a month working through fault‑finding, testing, and persistent follow‑up, their commitment has been nothing short of remarkable. What really stood out was the way Sabina, Luke, and Chris seamlessly supported one another. Each could step in, take over the next stage of testing, and carry the process forward without missing a beat.
When you’re a business customer relying on your home internet connection to keep operations running, things can become stressful very quickly. Yet not once did it feel that way. The team used their initiative at every turn, explored every possible scenario, and kept communication clear and consistent throughout.
I am genuinely proud to be a customer and will remain one for many years to come. It’s been fantastic watching Infinite Networks grow, and I’m confident they’ll continue to do great things.
Highly recommended.
Samuel Coleman
21:44 17 Jan 26
I would like to start by personally thanking Chris, Sabrina, Luke, Dylan, and all the lovely people at Infinite Networks for all of your wonderful help and fantastic support!
Ever since I came back to Australia, I’ve been shocked at how poor the internet services have been. After years of switching between terrible providers, I finally came across Infinite Networks.
I can honestly say that they are not just on par with most overseas providers I’ve used, but have surpassed all of my expectations.
The incredible service, speeds, support, and technological developments that Infinite Networks provide are above and beyond.
PS: Chris, you’re a true champ for spending hours helping me secure a fiber line and helping with the crossover 😊.
Ever since I came back to Australia, I’ve been shocked at how poor the internet services have been. After years of switching between terrible providers, I finally came across Infinite Networks.
I can honestly say that they are not just on par with most overseas providers I’ve used, but have surpassed all of my expectations.
The incredible service, speeds, support, and technological developments that Infinite Networks provide are above and beyond.
PS: Chris, you’re a true champ for spending hours helping me secure a fiber line and helping with the crossover 😊.
Hayden Jones
06:22 12 Jan 26
Got a lot of help from Luke and the other guys at infinite, sorting out my connection and even helping me make sure my router was properly configured. Solid service
Darren Wilson
03:56 19 Dec 25
Shout out to Simon and the guys at Infinite Network, absolute pelasure to dela with and the quality fo the WiFi internet is very very good!
Bernard Kane
09:57 16 Dec 25
It’s rare to find the words ‘Customer Service’ and ‘ISP’ in the same sentence, but Infinite is the exception. You actually deal with a ‘real’ person who knows what they are doing, knows how to fix it and will do it for you if it all gets TOO complicated. (Thanks Sabina!).You don’t get THAT anywhere else! Plus no waiting on phones or checking response emails that never arrive. I’ve been with Infinite for over 10 years now, and if you want a Service Provider who will match your expectations, move to Infinite.
antonio giampaolo
05:02 12 Dec 25
great work Luke – good & quick service
cheers
tony
cheers
tony
Dean Kaufman
04:26 12 Dec 25
After a few years of putting up with a really lackluster NBN service, I made the decsion to jump over to Infinite. I am really happy with that decision.
They do the basics really well. Great performance, helpful staff and a very prompt response to requests. What more could you ask??
They do the basics really well. Great performance, helpful staff and a very prompt response to requests. What more could you ask??
Tim Morris
03:39 11 Dec 25
In total contrast to the provider I’d been with, Simon and Infinite got me up and running in no time. Great service and I’m happy to be with a local.
Thanks very much.
Thanks very much.
Liam O'Connell
03:23 01 Dec 25
Lightning struck and killed our NBN box, thankfully a resourceful and proactive Infinite Networks team member named Sabina went above and beyond to get the NBN onto a replacement by first thing Monday morning. All sorted now and happy to be back online. Thanks Sabina!
Ryan S
03:11 28 Nov 25
Absolute pleasure to do business with Infinite. Beyond the solid product (g-fast nbn alternative) the customer service was top-tier. This should be a no-brainer for anyone looking for hassle free internet (and I hear mobile services soon perhaps…)
Matt F
22:12 26 Nov 25
After having used 5 other ISPs, Infinite have exceeded all expectations. They are prompt, their call centre is local and fast, their billing is efficient. Thank you very much to Simon for his recent help, he was knowledgeable, followed up the incident and updated me throughout. You don’t get customer support like this anywhere.
Greg Aldridge
00:11 26 Nov 25
Infinite just upgraded our internal staff pages on our website and they’ve never looked and worked better! Thanks to Swati Jha and Diego Beltran and your team for an excellent job.
Christian Walder
05:47 24 Nov 25
Highly recommended home internet in Canberra. It works super well for me in an “old” suburb. Thank you Luke for a making the setup quick and easy.
Benjamin Herrenschmidt
06:34 21 Nov 25
Simon was super helpful making sure my connection was activated on the spot when I called. The service is excellent, so is the speed (G-Fast) and you get a fixed IPv4 it seems and IPv6 seems properly supported (which is sadly still way too rare).
Liam Dovey
02:30 21 Nov 25
Great isp with great customer support. You’ll get knowledgeable support staff right away if you call with a query, and the same staff will stay with you for the full duration of the ticket, no need to say the same thing over and over. Thanks Luke for all the help!
Michael White
00:52 18 Nov 25
The law guys are amazing. Super fast internet, cheaper than most, and great local account and tech support. Highly recommend.
Paul Simpson
02:56 13 Nov 25
The service to cross over to infinite networks worked well and Chris our point of contact was very helpful and proactive in answering questions when setting up the modem router. Super happy with the speed of 900/109 mbps. Happy we made the switch.
I am Lee
05:33 11 Nov 25
Simon Dimes is really helpful he has kept the communication channel active and open at all time so I know exactly what is happening. Thanks heap Simon
Claire Abrahams
00:30 06 Nov 25
Sabine went above and beyond over the last week and a half troubleshooting a concern until she was able to answer it. It’s customer service that you just don’t get anymore. They’ve been great from the start -thoroughly recommended
Jordan Braiuka
03:23 04 Nov 25
Fantastic level of support. Prompt help from Simon who was able to quickly get me up and running, and helped work through some network limitations of g.fast, and immediately worked with me to get to a great resolution. highly recommend.
Matthew Keelan
04:41 27 Aug 25
Been with Infinite for a while, great connection and had no issues. Contacted them via email to change my plan for a higher bandwidth with some technical stuff that needed to be done, spoke to Chris and the process could not have been easier. Chris responded quickly and gave me all the details I needed, and when he made the changes they were fast and with minimal internet disruption. He even stayed attentive while we were waiting for Vision to complete their side of the changes so I could test and confirm it was all as it needed to be! Very good customer service yet again from Infinite! Still a very happy customer!
R E
23:48 26 Aug 25
Really happy with the service. The support staff are helpful, patient and responsive. The customer portal on their website is better than other ISPs. It is those little things you didn’t realise you were missing until you have them that really make a difference.
Mark Rhyne
01:51 26 Aug 25
Thank-you for helping make an emergency move from my other ISP who cut off my internet to all three business sites without notice, without explanation, last time it took TPG 2 months to sort out one, you guys took about 2hrs -ish to transfer to. Big THANKYOU ..
Now Serving Games Fyshwick. Chris, Luke your legends!
Now Serving Games Fyshwick. Chris, Luke your legends!
Tim Butler
00:32 25 Aug 25
Simon was a great help. I had a unique ask and instead of just saying no (like most providers would because it didnt meet a standard “product”) he came up with a solution that met my requirements and saved me $. Would recommend
Bean Culture
07:12 18 Aug 25
Infinite is a local Canberra-based internet service provider that offers phenomenal customer service. We switched from IINET due to frequent dropouts, and Simon from Infinite was instrumental in resolving our issues. We are extremely happy with the service.
It makes a huge difference to call your ISP and not have to deal with long wait times. Additionally, they follow up to ensure everything is resolved after a technician’s visit. The physical service speed is unmatched, and we appreciate supporting local Canberra businesses, making it a win-win solution for us.
It makes a huge difference to call your ISP and not have to deal with long wait times. Additionally, they follow up to ensure everything is resolved after a technician’s visit. The physical service speed is unmatched, and we appreciate supporting local Canberra businesses, making it a win-win solution for us.
Sonia Krnc
00:58 11 Aug 25
Chris from Infinite Networks is quick to respond, helpful, professional and friendly.
Christopher Rea
00:39 07 Aug 25
I love the instant phone call resolution by local peoples
Bryan Potter
01:03 05 Aug 25
Been a customer of Infinite for several years. They were very helpful recently when we were moving offices and needed to reconnect. Always responsive to any internet service issues
Faeyaz Fateh
07:04 01 Aug 25
I have found that Infinite Network is the best internet provider I have ever encountered. I have tried various providers in the past, but their customer service often fell short.
Luke assisted me in setting up both my internet and telephone line from start to finish. He was consistently helpful, promptly returning my calls and responding to my emails.
I highly recommend Infinite Network if you’re looking for a local internet service provider.
Luke assisted me in setting up both my internet and telephone line from start to finish. He was consistently helpful, promptly returning my calls and responding to my emails.
I highly recommend Infinite Network if you’re looking for a local internet service provider.
Mr Wolf
00:49 25 Jul 25
I was trying to host a Minecraft server, discovered Vision/g.fast is behind CGNAT.
Called, talked to Luke. He had me on a static IP in 5 minutes.
Called, talked to Luke. He had me on a static IP in 5 minutes.
INFINITE SMARTLIFE PACKAGES
Find your plan
Every plan includes the Gigaspire Wi-Fi 6 system, ProtectIQ security, the Infinite eXperience app, and VIP Canberra-based support — no extras.
SmartLife
Simple & Secure
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ProtectIQ cyber security
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Device health monitoring
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Non-tech VIP support
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25/10 - 50/20Mbps
From
$ 79 .95
/ month
Best Value
SmartLife
Connected Home
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Infinite eXperience App
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ProtectIQ + ExperienceIQ
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Parental controls & scheduling
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Dynamic public IPv4
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100/20 - 750/50Mbps
From
$ 89 .95
/ month
SmartLife
Home Office Pro
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Priority work traffic
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Malware & intrusion protection
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Teams & Zoom optimisation
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VIP business-class support
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500/50 - 500/100Mbps
From
$ 89 .95
/ month
SmartLife
Ultimate Experience
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MyPrioritiesIQ (gaming/8K)
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Advanced network protection
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Static IPv4 included
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Proactive VIP monitoring
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Multi-gig ready
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Up to 1000/100 - 2000/200Mbps
From
$ 99 .95
/ month
FEATURE COMPARISON
SmartLife vs eero vs DIY Routers
The full breakdown — what’s included, what costs extra, and what’s simply not available.
| Infinite SmartLife From $79.95/mo — everything included | eero Pro 6E AU$250+/node + ISP plan + eero Plus sub | DIY Router + nbn Router AU$150–$400 + nbn plan | |
|---|---|---|---|
| Hardware | |||
| Wi-Fi standard | Wi-Fi 6 — Gigaspire u4.2 | Wi-Fi 6E (tri-band + 6 GHz) | Varies — Wi-Fi 5 or 6 |
| Hardware provided | ✓Included in your plan | ✕Must purchase separately | ✕Must purchase separately |
| Dual 2.5G ethernet ports | ✓ | ~1× 2.5G + 1× 1G | ✕Usually 1G only |
| Whole-home mesh coverage | ✓Add nodes anytime | ✓Purchase extra nodes | ~Requires extra hardware |
| Automatic firmware updates | ✓ | ✓ | ~Manual on most routers |
| Security | |||
| Network threat protection | ✓ProtectIQ — always included | ~Requires paid eero Plus | ✕Third-party software needed |
| Malware & phishing blocking | ✓All devices, no extra app | ~eero Plus add-on cost | ✕ |
| Smart device protection (TVs, cameras) | ✓ | ~Limited without Plus | ✕ |
| Ad blocking | ✓ | ~eero Plus add-on | ✕ |
| Data never used for advertising | ✓Explicitly guaranteed | ~Amazon ecosystem | ~Depends on ISP |
| Family & Parental Controls | |||
| Content filtering | ✓ExperienceIQ — included | ~Requires eero Plus | ✕ |
| Screen-time scheduling & pause | ✓ | ~eero Plus add-on | ✕ |
| Per-device usage monitoring | ✓ | ✓ | ✕ |
| App-based device prioritisation | ✓MyPrioritiesIQ | ~Basic only | ✕ |
| Support & Management | |||
| Proactive network monitoring | ✓ISP sees your live network health | ✕ | ✕ |
| Local Australian support | ✓Canberra team, no hold music | ✕Australian-based 45min wait times | ~ISP only — not Wi-Fi support |
| Remote diagnostics & fault-finding | ✓ | ✕ | ✕ |
| Setup assistance included | ✓ | ~App-guided self-setup only | ✕ |
| Native IPv6 dual-stack | ✓ | ~Depends on ISP | ~Depends on ISP |
| Total Cost of Ownership | |||
| Hardware upfront cost | $0 — included in plan | AU$250+ per node | AU$150–$400+ router |
| Security & parental controls | Included | +AU$15+/mo (eero Plus) | Not available |
| All-inclusive monthly price | From $79.95/mo — no extras | nbn plan + hardware + Plus sub | nbn plan only |
| No hidden fees or subscriptions | ✓ | ✕ | ✓ |
WHY SMARTLIFE
More than just a router
eero gives you hardware. Infinite SmartLife gives you a complete, managed home network — with real Canberra people behind it.
Security for
every device
ProtectIQ protects your
smart TVs, cameras, and devices that can't run their own antivirus. Always on, always included.
Control from
your phone
Pause devices, set screen
time schedules, prioritise gaming or video calls, and monitor your whole network — all from the Infinite eXperience app.
Local Canberra
support
No bots, no hold queues.
Someone in Canberra who can see your live diagnostics and fix issues remotely and fast.
No surprise
costs
We ensure your business
network and wireless is secure & stable backed by local team on the ground.
Proactive
monitoring
Our team can see your
Wi-Fi signal quality and device health in real time, often identifying faults before you even notice them.
Your data
stays yours
Unlike Amazon's eero,
Infinite does not track your browsing or share your data for advertising. What happens on your network is private.
Ready for a smarter home network?
Join thousands of Canberra households on a fully managed,
secure internet experience with real local support.
Not sure and want to know more
Start Your Journey to a Seamless, Connected Life
We understand that choosing the right internet experience for your home is an important decision and it is completely fine if you are not ready to sign up today. You may have more questions about how the Infinite SmartLife platform works or you might want to discuss your home’s specific Wi-Fi needs.
Please leave your contact details in the form below. One of our friendly team members, based right here in Canberra, will get in touch with you. We are happy to provide personalised advice and answer all your questions to help you find the perfect solution, with no pressure or obligation.
CONTACT US
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