Secure Connectivity for the Canberra Home Office
As a public servant in Canberra, your professional responsibilities extend to your home office. Working remotely requires more than just a fast internet connection, it demands a secure and reliable one to protect sensitive information. Infinite Networks provides the enterprise-grade security and reliability you need to meet these professional obligations.
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Corporate-Level Security
ProtectIQ acts as a threat management platform, automatically blocking malware and viruses at the network level before they reach your work devices.
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Network Segmentation
Use our Infinite eXperience app to create a dedicated Wi-Fi network exclusively for work, isolating professional tasks from family activities.
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Performance Prioritisation
MyPrioritiesIQ allows you to engage 'Work Mode', ensuring video conferences and VPN access are prioritised over household network congestion.
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Hardware Foundation
The Gigaspire u4.2 router delivers the consistent connectivity essential for maintaining stable and secure VPN tunnels to departmental systems.
Why Canberra Professionals Choose Infinite SmartLife?
Standard internet providers often lack the enterprise-grade features required to meet the security duties of the public service. Infinite Networks is an Internet eXperience Provider that specifically understands the unique requirements of Canberra’s Australian Public Service (APS) and ACT Government workforce through decades of delivering enterprise networks.
Infinite is a Canberra owned and sovereign Internet eXperience Provider and our SmartLife packages provides the security, reliability and control necessary to create a compliant and productive home office environment. By integrating advanced threat management and network isolation paired with our network located right here in Canberra, we ensure your home network takes security as seriously as you do.
Best Value
SmartLife
Connected Home
SmartLife
Home Office Pro
Looking for something different? Check out Infinite SmartLife for more packages or if you want to use your own equipment check out our vanilla nbn and Vision VDSL2 and G.fast offerings with the same trusted Canberra network.
Our new SmartLife package delivers
Infinite eXperience App puts the power of a corporate IT department in your hands. You can easily manage your connection, set up your dedicated work Wi-Fi, and monitor your network health directly from your mobile device.
Instant Setup Get your secure work network running in minutes.
- Threat Alerts Receive notifications if ProtectIQ blocks a potential intrusion.
- Traffic Insights See which devices are using the most bandwidth and apply ‘Work Mode’ instantly.
Simon was very professional, patient, and helpful throughout the whole process. He took the time to understand our needs, explained everything clearly, provided timely responses, and offered excellent support to resolve the issue efficiently.
It’s not often that you come across such friendly, reliable, and dedicated customer service. Thank you, Simon, and your team, for your outstanding help, professionalism, and great attitude. We truly appreciate your support and highly recommend your service!
They were fantastic to deal with. It was easy to sign up, their technician turned up when I was told that he would and he cleared the fault with my line at the local node within 15 minutes – something that was going to take at least another week with iiNet.
Constant drop outs on NBN + slow speeds was driving me mad.
I stumbled on these guys from a reddit post.
Signup was easy. Installation, the first guy at my house was a bit useless, i dont think he wanted the job. He left. New guy came back the next day, second guy was awesome. Nothing too hard.
The line speed, ive gone from 45/18 on NBN FTTN, to G.Fast: 618/81.9. I havent had any drop outs, very stable, im a week in. Im annoyed thay i stuck with nbn for so long, and happy these guys are a local company.
From arranging my NBN service within just two days, to then spending almost a month working through fault‑finding, testing, and persistent follow‑up, their commitment has been nothing short of remarkable. What really stood out was the way Sabina, Luke, and Chris seamlessly supported one another. Each could step in, take over the next stage of testing, and carry the process forward without missing a beat.
When you’re a business customer relying on your home internet connection to keep operations running, things can become stressful very quickly. Yet not once did it feel that way. The team used their initiative at every turn, explored every possible scenario, and kept communication clear and consistent throughout.
I am genuinely proud to be a customer and will remain one for many years to come. It’s been fantastic watching Infinite Networks grow, and I’m confident they’ll continue to do great things.
Highly recommended.
Ever since I came back to Australia, I’ve been shocked at how poor the internet services have been. After years of switching between terrible providers, I finally came across Infinite Networks.
I can honestly say that they are not just on par with most overseas providers I’ve used, but have surpassed all of my expectations.
The incredible service, speeds, support, and technological developments that Infinite Networks provide are above and beyond.
PS: Chris, you’re a true champ for spending hours helping me secure a fiber line and helping with the crossover 😊.
cheers
tony
They do the basics really well. Great performance, helpful staff and a very prompt response to requests. What more could you ask??
Thanks very much.
Now Serving Games Fyshwick. Chris, Luke your legends!
It makes a huge difference to call your ISP and not have to deal with long wait times. Additionally, they follow up to ensure everything is resolved after a technician’s visit. The physical service speed is unmatched, and we appreciate supporting local Canberra businesses, making it a win-win solution for us.
Luke assisted me in setting up both my internet and telephone line from start to finish. He was consistently helpful, promptly returning my calls and responding to my emails.
I highly recommend Infinite Network if you’re looking for a local internet service provider.
Called, talked to Luke. He had me on a static IP in 5 minutes.
Frequently Asked Questions
Is it easy to set up?
Yes. We believe technology should simplify your life, not complicate it. We handle the heavy lifting so you can be online in minutes.
Can I really pause the internet?
Absolutely. With one tap on your phone, you can pause the connection for specific devices, making "tech-free time" a reality rather than an argument.
What happens if something goes wrong?
You call us. No robots, no endless hold music. You’ll talk to someone local who will walk you through a fix your issue as we fully support these systems.
How is this different to a normal nbn or Vision connection?
A standard nbn or Vision connection typically provides the internet data service to your home, leaving the management of the internal home network, including Wi-Fi performance and device security, entirely up to you. Our SmartLife platform is a complete, managed experience. It includes the advanced Gigaspire router and our comprehensive VIP Support. This key difference means our team has access to intelligent diagnostics. We can see your network's health, Wi-Fi signal quality, and device connections in real time, allowing us to diagnose and resolve issues far more effectively than with a traditional internet service.
Why is this more expensive, what does it include?
The SmartLife platform is a premium offering because it includes significantly more than just the internet connection. The price incorporates the high-performance Gigaspire system, access to the intuitive SmartHome management app, and the full VIP Support package. This support is the main value, providing proactive monitoring from our team, enhanced network security with ProtectIQ for all your connected devices, and a dedicated escalation path. You are receiving a fully managed hardware, software, and support solution.
How am I protected from Cyber Threats?
Yes, your network is protected by ProtectIQ, which is a key component of the SmartLife package. This is an advanced security service built directly into the Gigaspire system. It actively monitors all internet traffic, automatically blocking malicious websites, viruses, phishing attempts, and other online threats. This protection covers every single device connected to your network, including smart TVs, cameras, and phones, which often cannot run antivirus software themselves.
Can I continue to use the router if I leave Infinite or go back to a standard plan?
Absolutely, the Gigaspire Wifi system can be used standalone device without the premium features but still has the features of a standard home router. the Gigaspire system is provided as part of the managed SmartLife service and is specifically integrated with our network platform to enable the diagnostics, security, and app features. If you choose to move back to a standard plan or cease your service with Infinite Networks, the router's advanced functions will no longer operate and it does not need to be returned.
What makes these routers better than what others offer on the market?
The Gigaspire u4.2 routers are powerful, modern devices providing excellent Wifi coverage and performance. However, their main advantage is not just the hardware, but their tight integration with our SmartLife platform. This connection allows us to deliver the VIP Support experience. We can manage security updates, use ProtectIQ to guard your network, and utilise detailed diagnostics to troubleshoot Wifi. A standard router from a retailer is a standalone box, leaving all management, security, and troubleshooting to you. You own your own data and is not shared for advertising and marketing purposes and we do not track or monitor your internet browsing activity or the content of your network traffic.
Who is SmartLife not for?
This platform is a premium, managed solution designed for households that value reliable performance, comprehensive security, expert local support and want the best experience possible from an Internet Service Provider. It may not be the right choice for highly technical "power users" who wish to use their own specific third-party routing hardware or require deep manual configuration of network settings. It is also designed as a quality-focused service, so it may not suit individuals who are seeking only the cheapest possible internet connection.
Can I move between different plans once connected?
Yes, you can adjust your plan. The SmartLife platform acts as the management and support layer for your connection. You can still move between our different SmartLife (for example, from a Connected Home 750/50Mbps plan to a Ultimate Experience 2000/200Mbps plan) to suit your household's data needs, all while retaining the benefits of the managed router and VIP Support.
How many Gigaspire systems do I need?
For many standard homes, the primary Gigaspire u4.2 router will provide sufficient Wifi coverage. The number of units you need depends on the size, layout, and construction materials of your home. Larger properties, multi-storey homes, or homes with dense walls may require additional SmartLife mesh units to create seamless coverage. If in doubt get in contact with us to discuss the size of your house and what would be best.
Can I add more units later if I need better coverage?
Yes, absolutely. The system is designed as a scalable mesh solution. If you find you have areas with a weak signal after the initial setup, we can easily add one or more SmartLife mesh units to your network. These units work together with the main router to expand your Wi-Fi coverage and eliminate dead spots.
How do I set up the Gigaspire System?
We have designed the setup to be as simple as possible. The router should work out of the box once it is plugged in and connected to your nbn service. For customising your network, such as changing your Wifi name and password or managing connected devices, you can use the intuitive Infinite eXperience app on your smartphone.
What is VIP support?
VIP Support is the comprehensive, premium support service included with all SmartLife plans. It is very different from standard support. It includes a dedicated escalation path for faster resolutions, proactive monitoring where our systems alert us to faults (often before you notice them), and intelligent diagnostics. It also includes the built-in ProtectIQ security to protect your devices and provides a personalised experience from our support team, who can see your network's specific history and status.
What extra support can you help me with?
The intelligent diagnostics of the SmartLife platform allow our support team to help you with issues we previously could not see. We can check your Wifi signal quality in different parts of your home, identify interference from other devices, see which specific device might be causing network slowdowns, and confirm if devices are connected correctly. This allows us to resolve complex Wi-Fi and device issues remotely, often saving you the need for a technician visit.
Can I change my speed inside my smart life plan?
No. The SmartLife plan refers to the management and support features you receive. You can upgrade or downgrade your Smartlife at any time to better match your requirements.
Can I get a static IPv4 address on one of these plans?
Yes, we can provide a static IPv4 address on our SmartLife plans. This is available as an optional monthly add-on, which is often useful for customers who host services at home, use specific remote access, or have complex gaming setups. Connected Home (Dynamic IP) and Ultimate Experience (Static IP) have this included in their respective plans.
Do these plans support IPv6?
Yes, our network is fully native dual-stack, which means both IPv4 and IPv6 are supported and enabled on these plans as a standard feature and the Gigaspire systems have this turned on and configured out of the box.
Start Your Journey to a Seamless, Connected Life
We understand that choosing the right internet experience for your home is an important decision and it is completely fine if you are not ready to sign up today. You may have more questions about how the Infinite SmartLife platform works or you might want to discuss your home’s specific Wi-Fi needs.
Please leave your contact details in the form below. One of our friendly team members, based right here in Canberra, will get in touch with you. We are happy to provide personalised advice and answer all your questions to help you find the perfect solution, with no pressure or obligation.
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