What Canberra homes and businesses say about Infinite on Google. Each review is shown as its author wrote it and grouped by what it covers.
As at 20 October 2026, Infinite Networks holds a 4.9 star average across 307 Google reviews from Canberra homes and businesses. The 75 written reviews below are reproduced exactly as their authors posted them on Google, grouped by what they cover.
Vision and G.fast
Reviews from customers on the Vision Network (G.fast and VDSL) in Canberra.
Tony G.
This is a fantastic ISP. We are getting amazing speed on the "Vision" plan (4/5 times faster) than our previous plan and paying less per month. The service desk is also remarkably great. We had a compatibility problem on start up and the response was brilliant - they even hand delivered an alternative modem/router to assist on the day of the service call. (Shout out to Sabina who was so extraordinarily helpful.) Highly recommended.
Matthew S.
I switched to Infinite's G.fast network a few years back. Setup was quick and I was up and running in no time at all. Speeds are always at what I am subscribing to. In the rare occasions that there's an issue, I really appreciate the prompt local help and support from Luke and the Infinite support team.
Lee G.
Excellent local support from Simon and great speed on the G.Fast max personal if you need it.
John S.
After a week and a half of battling with iiNet to try to get my VDSL service restored and working, I'd had enough and contacted Infinite.
They were fantastic to deal with. It was easy to sign up, their technician turned up when I was told that he would and he cleared the fault with my line at the local node within 15 minutes - something that was going to take at least another week with iiNet.Norman B.
I have been slugging away on NBN FTTN for years. Waiting (in)patiently for nearly 20 years for them to upgrade me to FTTP.
Constant drop outs on NBN + slow speeds was driving me mad.
I stumbled on these guys from a reddit post.
Signup was easy. Installation, the first guy at my house was a bit useless, i dont think he wanted the job. He left. New guy came back the next day, second guy was awesome. Nothing too hard.
The line speed, ive gone from 45/18 on NBN FTTN, to G.Fast: 618/81.9. I havent had any drop outs, very stable, im a week in. Im annoyed thay i stuck with nbn for so long, and happy these guys are a local company.
Jordan B.
Fantastic level of support. Prompt help from Simon who was able to quickly get me up and running, and helped work through some network limitations of g.fast, and immediately worked with me to get to a great resolution. highly recommend.
Matthew K.
Been with Infinite for a while, great connection and had no issues. Contacted them via email to change my plan for a higher bandwidth with some technical stuff that needed to be done, spoke to Chris and the process could not have been easier. Chris responded quickly and gave me all the details I needed, and when he made the changes they were fast and with minimal internet disruption. He even stayed attentive while we were waiting for Vision to complete their side of the changes so I could test and confirm it was all as it needed to be! Very good customer service yet again from Infinite! Still a very happy customer!
Mr W.
I was trying to host a Minecraft server, discovered Vision/g.fast is behind CGNAT.
Called, talked to Luke. He had me on a static IP in 5 minutes.
Reviews are from Google and are shown as written, with reviewers identified by first name and initial. Read all reviews on Google
