What Canberra homes and businesses say about Infinite on Google. Each review is shown as its author wrote it and grouped by what it covers.
As at 21 October 2026, Infinite Networks holds a 4.9 star average across 308 Google reviews from Canberra homes and businesses. The 76 written reviews below are reproduced exactly as their authors posted them on Google, grouped by what they cover.
Support
Reviews about the Canberra-based helpdesk and technicians.
Brittany H.
Simon was incredibly helpful throughout the whole process of setting up our new phone service. He was always on top of everything and regularly kept us updated by phone or email, so we always knew where things were at.
Any time we had a question or needed help with something, he was quick to get back to us and made the whole setup process really easy.
We’re really happy with the service Simon provided and genuinely appreciated how helpful and proactive he was throughout. Thank you, Simon!
CTS C.
We really appreciate the prompt and professional support from the Infinite team, especially Simon Dimes. He was able to resolve our website issues within just one day. Amazing service! Highly recommended!
Nadine S.
Simon was incredibly helpful and responsive in solving my access issue!
Christopher B.
Have been with Infinite Networks for several years now, and I can confidently say they are much better than other providers. After dealing with endless frustration with other providers in the past, the consistently fast speeds and incredible service prpvided by Infinite Networks has really stood out.
Thanks as well to Simon, who was fantastic during my recent move. He handled everything smoothly, made the transition completely hassle-free, and provided the great support I’ve come to expect from their team over the years. Having genuine local support makes all the difference. Highly recommended!
Vanessa
Recently signed up with Infinite - very fast easy process with great & responsive customer service by Simon and the team.
Chris
Worst experience I've had with an internet company. The install process was a nightmare, when I contacted support they were rude and unhelpful - I wont use their services again, and will go back to one of the other providers (iiNet, extel, etc)
Anthony T.
I recently had issues with my ip phone connection not making or receiving calls all while my internet connection was fine. Simon Dimes was very helpful and resolved the issue with my phone with in a short time frame. Infinite and the team go above and beyond to ensure their customers issues are resolved promptly. I would highly recommend them for phone and internet services.
Chris W.
Incredible customer support. I called once and Chris immediately answered. He was knowledgable and provided great advice. Simon also helped us. Cannot recommend highly enough for anyone in Canberra.
Gazza777
Faults are rare and usually self-correcting. Staff are helpful, courteous and competent; above all they speak a comprehensible English, not the gibberish you get from people like iinet whose call centres are in Sth Africa and who speak something they think is English but ain't. Nor is one forced to wait lengthy periods to get a call answered. You are not cheap, but like they say you pay peanuts you get monkeys. I wd have given you five stars except that on principle I believe nobody's perfect
Wei S.
Moving to Infinite Networks wasn't all smooth. However, Sabina has been very helpful and extremely patient to help with the transition and get everything sorted eventually.
Xan M.
Huge thanks to Luke at Infinite Networks for his outstanding customer service and support. Dealing with line issues can be incredibly frustrating, but Luke went above and beyond to advocate for me, trying to get techs out to site and constantly keeping me in the loop. He provided continuous support over the phone and email, always making sure I had guidance throughout the whole process.
Desi
Went with Infinite to ensure we had local support etc….., great experience from tge first phone call to set up. Chris was a great help navigating a challenging set up because the premises was new and never been connected as well as having a conflicting address…… Thankyou.
Dakota T.
Really great, easy and direct support, which is hard to come by these days. Our contact, Luke Beard, has always been super helpful and responsive for everything. Speed on offer is well above what I've come to expect from Australia.
Woden M.
We have been a long-term customer and have always had a positive experience with the phone service team. Recently, we encountered some issues with our phone service, and we were very impressed by the support we received from Simon Dimes in the technical support team.
Simon was very professional, patient, and helpful throughout the whole process. He took the time to understand our needs, explained everything clearly, provided timely responses, and offered excellent support to resolve the issue efficiently.
It’s not often that you come across such friendly, reliable, and dedicated customer service. Thank you, Simon, and your team, for your outstanding help, professionalism, and great attitude. We truly appreciate your support and highly recommend your service!
Conrad C.
Had very few problems with our internet since switching to Infinite, and they have all been upstream provider issues. I reported an issue today, and Simon in Support answered my call in about a minute. Love local support! After a couple of minutes on the phone, he ended the call so he could speak to to the upstream provider. Rang me back within 5 minutes to let me know the problem was at their end and they were looking into it. When the upstream provider fixed the problem, Simon followed up to make sure that we were all fixed and everything was working as it should (it was). Thanks Simon and Infinite!
JP C.
This is by far the best ISP in Canberra, they are able to sort everything out incredibly quickly and professionally. Really appreciate the excellent service and fast response. Special thanks to Simon — he was knowledgeable, patient, and explained everything clearly throughout the process. Highly recommend Infinite Networks to anyone needing reliable IT and networking support!
Andrew W.
Had a great experience with Infinite Networks support. Luke attended to my ticket straight away and the issue was resolved almost instantly. Very responsive team and I'm really happy with the service overall. Would definitely recommend!
David W.
I just moved to Infinite Networks. We are connected via G-Fast. Great speeds - maxed out the modem. Great technical support from a local who understands technology - even helped me with an email deliverability issue. Well done Simon.
Peter M.
The support people were always ready to assist and Sabina was particularly helpful when we had a small problem with set up.
Ben K.
Luke quickly resolved a technical issue and had good followup and comms!
Reviews are from Google and are shown as written, with reviewers identified by first name and initial. Read all reviews on Google
