Reviews

This is a fantastic ISP. We are getting amazing speed on the "Vision" plan (4/5 times faster) than our previous plan and paying less per month. The service desk is also remarkably great. We had a compatibility problem on start up and the response was brilliant - they even hand delivered an alternative modem/router to assist on the day of the service call. (Shout out to Sabina who was so extraordinarily helpful.) Highly recommended.

I switched to Infinite's G.fast network a few years back. Setup was quick and I was up and running in no time at all. Speeds are always at what I am subscribing to. In the rare occasions that there's an issue, I really appreciate the prompt local help and support from Luke and the Infinite support team.

Excellent local support from Simon and great speed on the G.Fast max personal if you need it.

After a week and a half of battling with iiNet to try to get my VDSL service restored and working, I'd had enough and contacted Infinite.
They were fantastic to deal with. It was easy to sign up, their technician turned up when I was told that he would and he cleared the fault with my line at the local node within 15 minutes - something that was going to take at least another week with iiNet.

I have been slugging away on NBN FTTN for years. Waiting (in)patiently for nearly 20 years for them to upgrade me to FTTP.

Constant drop outs on NBN + slow speeds was driving me mad.

I stumbled on these guys from a reddit post.

Signup was easy. Installation, the first guy at my house was a bit useless, i dont think he wanted the job. He left. New guy came back the next day, second guy was awesome. Nothing too hard.

The line speed, ive gone from 45/18 on NBN FTTN, to G.Fast: 618/81.9. I havent had any drop outs, very stable, im a week in. Im annoyed thay i stuck with nbn for so long, and happy these guys are a local company.

Fantastic level of support. Prompt help from Simon who was able to quickly get me up and running, and helped work through some network limitations of g.fast, and immediately worked with me to get to a great resolution. highly recommend.

Been with Infinite for a while, great connection and had no issues. Contacted them via email to change my plan for a higher bandwidth with some technical stuff that needed to be done, spoke to Chris and the process could not have been easier. Chris responded quickly and gave me all the details I needed, and when he made the changes they were fast and with minimal internet disruption. He even stayed attentive while we were waiting for Vision to complete their side of the changes so I could test and confirm it was all as it needed to be! Very good customer service yet again from Infinite! Still a very happy customer!

I was trying to host a Minecraft server, discovered Vision/g.fast is behind CGNAT.

Called, talked to Luke. He had me on a static IP in 5 minutes.

Chris was excellent in resolving infrastructure issues with NBN within a couple of days which I think is some kind of a record. Highly recommend.

My internet speed has gone from 90Mbps on NBN to 420Mbps so I'm pretty happy. The couple of teething problems I've had have been dealt with very politely, efficiently and effectively by Simon Dimes. I'm very happy I made the change.

We've been utilising the services of Infinite Networks for more than 13 years, and once again, during the purchase of a new residential service that will in part be used for business, the team has proven their worth far beyond expectations.

From arranging my NBN service within just two days, to then spending almost a month working through fault‑finding, testing, and persistent follow‑up, their commitment has been nothing short of remarkable. What really stood out was the way Sabina, Luke, and Chris seamlessly supported one another. Each could step in, take over the next stage of testing, and carry the process forward without missing a beat.

When you're a business customer relying on your home internet connection to keep operations running, things can become stressful very quickly. Yet not once did it feel that way. The team used their initiative at every turn, explored every possible scenario, and kept communication clear and consistent throughout.

I am genuinely proud to be a customer and will remain one for many years to come. It’s been fantastic watching Infinite Networks grow, and I’m confident they’ll continue to do great things.

Highly recommended.

After a few years of putting up with a really lackluster NBN service, I made the decsion to jump over to Infinite. I am really happy with that decision.
They do the basics really well. Great performance, helpful staff and a very prompt response to requests. What more could you ask??

Lightning struck and killed our NBN box, thankfully a resourceful and proactive Infinite Networks team member named Sabina went above and beyond to get the NBN onto a replacement by first thing Monday morning. All sorted now and happy to be back online. Thanks Sabina!

Absolute pleasure to do business with Infinite. Beyond the solid product (g-fast nbn alternative) the customer service was top-tier. This should be a no-brainer for anyone looking for hassle free internet (and I hear mobile services soon perhaps...)

I have been using Infinite Networks for a number of years now and their support has always been outstanding. Special shout out to Ruby who went above and beyond to solve a particularly confusion issue for us and kept our business running!

I would highly recommend Infinite. Having a local company that understands your needs and requirements has made a huge difference to our business. Simon & Chris have been fantastic to work with. They are both knowledgeable, responsive, and always willing to help.

Thank-you for helping make an emergency move from my other ISP who cut off my internet to all three business sites without notice, without explanation, last time it took TPG 2 months to sort out one, you guys took about 2hrs -ish to transfer to. Big THANKYOU ..
Now Serving Games Fyshwick. Chris, Luke your legends!

Infinite is a local Canberra-based internet service provider that offers phenomenal customer service. We switched from IINET due to frequent dropouts, and Simon from Infinite was instrumental in resolving our issues. We are extremely happy with the service.

It makes a huge difference to call your ISP and not have to deal with long wait times. Additionally, they follow up to ensure everything is resolved after a technician's visit. The physical service speed is unmatched, and we appreciate supporting local Canberra businesses, making it a win-win solution for us.

Simon was incredibly helpful throughout the whole process of setting up our new phone service. He was always on top of everything and regularly kept us updated by phone or email, so we always knew where things were at.

Any time we had a question or needed help with something, he was quick to get back to us and made the whole setup process really easy.

We’re really happy with the service Simon provided and genuinely appreciated how helpful and proactive he was throughout. Thank you, Simon!

We really appreciate the prompt and professional support from the Infinite team, especially Simon Dimes. He was able to resolve our website issues within just one day. Amazing service! Highly recommended!